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Toyota of Richardson
Richardson, TX
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,562 reviews
October 20, 2019
Excellent Lee gives me a detailed update on the car. Lee also tells me exactly when the car will be ready and also gets me on the shuttle in a timely manner if Lee gives me a detailed update on the car. Lee also tells me exactly when the car will be ready and also gets me on the shuttle in a timely manner if I need one. More
by Aosibamowo
Employees Worked With
October 19, 2019
Seamless and perfect Our experience with Toyota of Richardson was seamless and perfect. No haggle, no time wasted and no pressure. Couldn't ask for a more pleasurable car Our experience with Toyota of Richardson was seamless and perfect. No haggle, no time wasted and no pressure. Couldn't ask for a more pleasurable car buying experience. We will definitely return when it's time to replace our Tundra and we will highly recommend your dealership to our friends and family. More
by Jocelyn
October 19, 2019
David Walc Was greeted by a team member who was very patient with me. I did not have an appointment and they were still helpful. David Walc came and checked on m Was greeted by a team member who was very patient with me. I did not have an appointment and they were still helpful. David Walc came and checked on me and my vehicle and had everything set up for me. The service did not take long and they served free donuts. More
by David137
Employees Worked With
David Walc , Brad Clark
October 18, 2019
Purchase of 2017, 2016 Toyota RAV4 SUVs We had a great experience at Toyota of Richardson buying 2 vehicles for my wife and daughter; great customer service, professionalism, communication a We had a great experience at Toyota of Richardson buying 2 vehicles for my wife and daughter; great customer service, professionalism, communication and attention to detail. Tracy Brown was a pleasure to work with, and he went out of his way to make us happy with the purchase by ensuring that all of the issues we identified were fixed on both vehicles before we drove off the lot. He was very upfront about the entire process, and he did what he said he was going to do. Of note, he showed a great deal of patience and understanding when my daughter, who only has her permit, was driving the car. We were very impressed, and his calming presence made her very comfortable behind the wheel. Leon Tang in finance and Aaron Grimshaw showed the same level of professionalism and customer service, and we enjoyed working with them. They were both very patient throughout the process, and they followed up on things to ensure the sales process went smooth. Everyone at the dealership was very helpful. Great job. More
by LarryP
Employees Worked With
Leon Tang, Tracy Brown, Aaron Grimshaw
October 18, 2019
NEVER BUY ANY CAR HERE! I bought a new Toyota Camry from these cheats and traded in my old car. The refund on the warranty from my old car was told would be refunded back to I bought a new Toyota Camry from these cheats and traded in my old car. The refund on the warranty from my old car was told would be refunded back to me via a cheque sent out to my personal address. However, later I realized that its a ploy and the refund was already factored in when they offer the price on the car. I believe this is a misrepresentation of the facts. PLEASE DO NOT DEAL WITH THEM! Mr Syed Ali from finance is another smooth talker and made me add unwanted warranties. When I asked for the refund cheque, he started giving vague answers and finally i had to check with MPP Warranty company to know that the refund was used as a downpayment on the new car and now nobody is picking up the calls! I have sent an email to Mr Jonathan Glasscock and he is yet to respond! DO NOT BUY A CAR HERE! More
by Mohithsudhir14
October 17, 2019
Satisfied There was a tire sensor issue. Lee explained the issue clearly and succinctly. I am very happy with the workmanship but not necessarily the price. I There was a tire sensor issue. Lee explained the issue clearly and succinctly. I am very happy with the workmanship but not necessarily the price. I would return in the future if another issue arises. More
by LJ
Employees Worked With
October 15, 2019
My first trip to your service center The service was shorter than I had expected, was prepared to wait a while. The folk I encountered were good, everyone greeted me/us, noticed others. S The service was shorter than I had expected, was prepared to wait a while. The folk I encountered were good, everyone greeted me/us, noticed others. So was a pleasant trip. More
by Milt
Employees Worked With
October 15, 2019
Very good Just very good service and prices reasonable main thing is the car look good to me also the sale can get what I want the color I like Just very good service and prices reasonable main thing is the car look good to me also the sale can get what I want the color I like More
by Vsn hua
Employees Worked With
October 14, 2019
Doug you’re FRESH! Doug greeted me in service with professionalism and kindness. He was patient and explained all necessary repairs and understood when I need to resched Doug greeted me in service with professionalism and kindness. He was patient and explained all necessary repairs and understood when I need to reschedule others. He was able to get me in and out of service in a timely fashion even on a holiday. Best Toyota service in the metroplex! More
by Jill E.
Employees Worked With
Doug in Seevice
October 13, 2019
No Pressure Professionals Our experience was very enjoyable - no pressure - professional and accommodating. I would highly recommend this location - the people we had contact Our experience was very enjoyable - no pressure - professional and accommodating. I would highly recommend this location - the people we had contact with represents this location well. I would return if I was ever in the market in the future. More
by dfwjeff
Employees Worked With
Other Employees :
I’m not good with names - I apologize but their was another individual that represented this location with professionalism and I can’t remember their name , Nick Williams
