Toyota of Richardson

Excellent Everyone from service department through finance were friendly, courteous an professional and special thanks to salesman Waheed Kahn. Dexter was also Everyone from service department through finance were friendly, courteous an professional and special thanks to salesman Waheed Kahn. Dexter was also very helpful. Would definitely recommend Toyota of Richardson. More

Excellence service atToyota if Richardson. I have always received excellent service at the dealership. My service advisor, Lee, has always taken good care of my car service needs and has gotte I have always received excellent service at the dealership. My service advisor, Lee, has always taken good care of my car service needs and has gotten me in and out without long waits. I recommend Toyota if Richardson to my friends. More

5 STAR SERVICE DEPARTMENT Service rep Crystal Maldanado, and mechanic Julio Palomino went above and beyond expectations! Extremely satisfied with my entire experience from sta Service rep Crystal Maldanado, and mechanic Julio Palomino went above and beyond expectations! Extremely satisfied with my entire experience from start to finish! I appreciate the fine service! More

Toyota of Richardson is outstanding I had the best mechanic, explained everything no run around honest clear and so knowledgeable of my car. My car was in good hands at last. I had the best mechanic, explained everything no run around honest clear and so knowledgeable of my car. My car was in good hands at last. More

Service Very Good; Appointment Software Sucks I’m very happy with the service I’ve received from Toyota of Richardson and my service advisor there (Brandon Phillips). Trying to make a service app I’m very happy with the service I’ve received from Toyota of Richardson and my service advisor there (Brandon Phillips). Trying to make a service appointment on the company website is, however, an exercise in futility and frustration. I’ve tried to make appointments numerous times mostly without luck. Once I thought sure I’d correctly make my appointment. When I arrived, it turned out there was no appointment for me at that time or any other time. My service advisor who has been at TOR since I started going there (2.5 years) is still not included in the application’s list of service advisors. I could go on. Suffice it to say the automated appointment functionality needs to be fixed ... likely replaced. It gives customers a bad impression of an otherwise excellent operation. More

Liars and fraud team Never go to buy used car from here. Their sales team are rude. They don’t now how to treat customer. They are liars. They did fraud with me. Never go Never go to buy used car from here. Their sales team are rude. They don’t now how to treat customer. They are liars. They did fraud with me. Never go with Brain Jonson and his manager Jeff. All are cheaters...their used car price is higher than the KBB value even its hail damage. More

Good service after bad reservations. After 4 calls to make reservations, all of which resulted in a email response with the wrong time or service, called to confirm today's s reservation After 4 calls to make reservations, all of which resulted in a email response with the wrong time or service, called to confirm today's s reservation only to find out that they had no record of it. I was still able to get in and Kevin,my advisor got the car serviced in good time. More

Excellent and efficient service Truly excellent service and a friendly and understanding attitude. They were willing to negotiate a price that everyone was happy with. I’m truly exci Truly excellent service and a friendly and understanding attitude. They were willing to negotiate a price that everyone was happy with. I’m truly excited about my purchase with the Toyota of Richardson. More

My Buying experience I bought a 2016 Toyota Avalon from here, prior to purchase I was told there is a second key, after purchase I was told no second key and it will cost I bought a 2016 Toyota Avalon from here, prior to purchase I was told there is a second key, after purchase I was told no second key and it will cost $185 to purchase a second key. As a courtesy, they could have offered that to me free, but they chose not to. Also the warranty I bought was very bad for the price and by LAW I should be able to get reimbursed for it, but I emailed and texted the finance person regarding this matter with no response. Over all it is sad to see poor customer service at a Toyota dealer. Sanjida Rashid More

Amazing service! Richard was amazing! He went out of his way and I really appreciated his hard work I had a screw in my tire and it had to be replaced. He went out o Richard was amazing! He went out of his way and I really appreciated his hard work I had a screw in my tire and it had to be replaced. He went out of his way to make sure that I received the best deal that I could. He also helped my sync my phone where no one else could figure out what was going on More