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Toyota of Richardson
Richardson, TX
2,586 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,586 reviews
September 25, 2019
Dishonest Management - Beware BEWARE To everyone reading - I will no longer recommend Toyota of Richardson to any of my peers, colleagues, or anyone looking for a new car. After ma BEWARE To everyone reading - I will no longer recommend Toyota of Richardson to any of my peers, colleagues, or anyone looking for a new car. After management offered a FINAL price on one of their trucks, I took time off from work to go purchase the truck the next morning. And in route to the dealership of completing the deal, I am told from Bayron Posas (Sales Manager) that the Final Sales price was $1,000 too low, and they would no longer honor my deal at all, even had I arrived. No apologies were offered. If management did not like the offer they presented, then why as a customer am I being promised a price that cannot be fulfilled? Management is incredibly dishonest, no integrity, and did not care. Not to mention the amount of time wasted going to the dealership, negotiating, and taking the time off from work going back to the dealership to a complete a "deal" that was never going to be fulfilled. I will not consider purchasing any future car from Toyota of Richardson. More
by alessig
Employees Worked With
Bayron Posas
September 24, 2019
It was goodod It was excellent. I look forward to taking my two Prius’s to be serviced at Toyota in Richardson the next time it is required. Emilio Martinez It was excellent. I look forward to taking my two Prius’s to be serviced at Toyota in Richardson the next time it is required. Emilio Martinez More
by Emilio
Employees Worked With
September 23, 2019
Tire Replacement Overall it was a great experience. I went early to get my tire replaced and they attended me quickly. They also offered me some donuts and also patien Overall it was a great experience. I went early to get my tire replaced and they attended me quickly. They also offered me some donuts and also patiently waited for my car to be done. Overall the environment is friendly and is also very clean. I highly recommend it for anyone that has a Toyota vehicle! Thank you! More
by LeoMedina07
Employees Worked With
Doug and Erik
September 21, 2019
Lee was very professional, respectful, polite, understanding Excellent interpersonal skills , friendly, professional, informative, polite understanding and respectful . He knew exactly what my car needed and adv Excellent interpersonal skills , friendly, professional, informative, polite understanding and respectful . He knew exactly what my car needed and advised me accordingly. He supervised the service in a timely manner More
by Kemmy
Employees Worked With
September 21, 2019
Professional quality service As always quality service by a professional staff. Service department was slammed on a Saturday. A great team of employees made it all run smooth. As always quality service by a professional staff. Service department was slammed on a Saturday. A great team of employees made it all run smooth. More
by Kenny B
Employees Worked With
September 20, 2019
Great overall experience buying our new truck. We had a great experience with our sales person. He was very patient with us and worked hard to get us a good deal on our brand new truck. We had a great experience with our sales person. He was very patient with us and worked hard to get us a good deal on our brand new truck. More
by Ana C. Meza
Employees Worked With
Joon lee and Leon T
September 19, 2019
Very happy customer! From the time I arrived to the time I left the Toyota service department, I received great customer care. I appreciated how my advisor, Richard Dover From the time I arrived to the time I left the Toyota service department, I received great customer care. I appreciated how my advisor, Richard Dover and the other staff members work very well together as a team! I will continue to purchase Toyota vehicles in the future because of the great customer care shown to me for the past 30 years. Toyota makes the best dependable vehicles! I am proud to be a part of the Toyota family! Thanks TOYOTA!! More
by Josie
Employees Worked With
Richard Dover
September 18, 2019
Efficient and fast The service was pretty good and the team went above and beyond to discover an issue on the car and get fixed properly. The solutions given were satisf The service was pretty good and the team went above and beyond to discover an issue on the car and get fixed properly. The solutions given were satisfactory. More
by Flavio
Employees Worked With
Crystal Maldonado
September 16, 2019
Best dealer I have ever been to My time at Toyota of Richardson was so quick and easy. No problem getting what I wanted for my trade, actual time spent from arriving at the dealershi My time at Toyota of Richardson was so quick and easy. No problem getting what I wanted for my trade, actual time spent from arriving at the dealership and driving off with my new car was way less than I ever experienced. And I got exactly what I wanted and more!! More
by TC
September 15, 2019
Very easy transaction. Everyone was professional. Sales person was prompt in finding what I wanted. Financing decisions were made quickly and nobody was pushy. Very easy transaction. I did not fee Sales person was prompt in finding what I wanted. Financing decisions were made quickly and nobody was pushy. Very easy transaction. I did not feel my time was wasted. More
by THoss
