Toyota of Richardson

Toyota of Richardson responded

We are delighted to hear about your consistently excellent service experience, particularly with Benito. Your continued loyalty and satisfaction mean a great deal to us. Benito's friendly and professional approach is exactly the kind of service we aim to provide to every customer. Thank you for taking the time to share your positive feedback and for choosing our dealership for your vehicle service needs.

Toyota of Richardson responded

We're delighted to hear about your positive experience with our dealership, from the sales team to our service department. Your willingness to consider returning for service despite the distance speaks volumes about the quality of our team and the trust we've earned. Thank you for choosing us for your Highlander hybrid and for sharing your satisfaction. We look forward to continuing to provide you with exceptional sales and service support.

Toyota of Richardson responded

We are delighted to hear about your positive experience with our service department. We're pleased that Lee provided you with prompt and courteous service, and that we were able to complete your complimentary oil change efficiently. Our goal is to make every service visit convenient and hassle-free, and we're glad we met your expectations. Thank you for choosing our dealership and for taking the time to share your feedback.

Toyota of Richardson responded

We are incredibly proud to have Lee Schuster as a member of our service team and deeply appreciate your detailed and glowing review. Your trust in Lee's expertise, professionalism, and ability to communicate complex maintenance needs demonstrates the high-quality service we aim to provide. Lee's commitment to customer education and his comprehensive understanding of Toyota vehicles clearly shine through in your experience. Advisors like Lee are the backbone of our service department, and we are honored that he has exceeded your expectations and earned your complete trust. Thank you for taking the time to recognize Lee's outstanding work and for being a valued customer.

Jdukester7170 responded

Lee Schuster, my Maintenance Advisor at Toyota of Richardson, is who I always want working with me to service and repair my Toyota RAV4. His automotive knowledge and experience and professionalism make him the one I'll always count on. He's the best for me every time!

Toyota of Richardson responded

Thank you for your kind words! We're thrilled to hear that your service advisor provided excellent support and that your Prius is running like new. Keeping your car in top condition is always our goal, and it’s great to know we could deliver quick and reliable service for you. We appreciate your trust in us and look forward to assisting you in the future!

Toyota of Richardson responded

Thank you for sharing your experience! We’re delighted to hear that Alex provided such professional and thorough service. It’s wonderful to know that he took the time to review your car’s service history and offer thoughtful recommendations tailored to your needs. We’re thrilled you found his advice helpful and that he made the experience both cordial and informative. Your trust means everything to us, and we look forward to welcoming you back to Toyota Richardson in the future. Alex and our entire team are here to ensure your visits are always exceptional. Thank you again for choosing us, and see you next time!

Toyota of Richardson responded

We are truly appreciative of your comprehensive and positive review highlighting multiple aspects of our service experience. Your feedback underscores the key qualities we strive to deliver: convenience, helpfulness, and a pressure-free environment. Our service team understands that customers value a straightforward, supportive approach to vehicle maintenance. By focusing on being helpful without being pushy, we aim to build trust and provide a comfortable service experience. The convenience of our location is an added benefit we know customers appreciate. Service managers play a critical role in creating a positive customer interaction, and we're gratified to hear that our team successfully demonstrated professionalism and support during your visit. Your review confirms that we are meeting our goals of delivering high-quality, customer-centered service. Thank you for choosing our dealership and for sharing such a thoughtful assessment of your experience with us.

Toyota of Richardson responded

We are thrilled by your fantastic review highlighting Patrick and our entire team's outstanding performance! Your recognition of our staff's honesty, efficiency, and friendliness means a great deal to us. We pride ourselves on delivering a comprehensive customer experience that goes beyond just completing a transaction. It's gratifying to know that Patrick and our team embodied the professional standards we strive to maintain. Thank you for taking the time to acknowledge the hard work of our staff and for your positive feedback. We look forward to continuing to provide you with exceptional service in the future.

Toyota of Richardson responded

We are delighted to hear about your wonderful service experience! We understand that time is valuable, and we're pleased that your oil change was completed with a short wait time. Our team works hard to provide efficient, high-quality service that minimizes your inconvenience. Your positive feedback about the overall great service is exactly what we strive to deliver to every customer. We appreciate that our commitment to quick, professional automotive care met your expectations. Thank you for choosing our service center and taking the time to share your experience. We look forward to continuing to provide you with exceptional service in the future.

Toyota of Richardson responded

Thank you so much for your detailed and heartfelt feedback! We are thrilled to hear that you have had such an excellent experience with our service department, particularly with Lee as your service advisor. Lee's commitment to providing clear explanations and educating customers about their vehicle maintenance is a key part of our mission. We believe that building trust and ensuring our customers understand their vehicle needs is essential to their overall experience. We are grateful for your loyalty and for recognizing the professionalism and courtesy that Lee brings to his role. Your trust in us means a lot, and we look forward to continuing to provide excellent service for your RAV4 in the future! Thank you for choosing us!