Toyota of Richardson

Exceeded Expectations I have been coming to Toyota of Richardson for a couple of years and was fortunate enough to be connected with Crystal Maldonado. She has been such a I have been coming to Toyota of Richardson for a couple of years and was fortunate enough to be connected with Crystal Maldonado. She has been such a pleasure to work with. Today when it was evident there would not be a shuttle driver available to get me to work in time for a meeting, she made it happen by driving me herself! That is excellent customer service. Thank you Crystal for all you do. Toyota of Richardson is lucky to have you. More

Amazing experience buying a used car Neal and the Toyota of Richardson team went above and beyond to get me in the minivan I wanted. I got the monthly payment I wanted and the peace of mi Neal and the Toyota of Richardson team went above and beyond to get me in the minivan I wanted. I got the monthly payment I wanted and the peace of mind that my trade-in was valued fairly. I showed up at 8:15pm (they close at 9pm) and Neal took care of me, without pressuring me, until our deal was done (11:45pm). I will recommend Neal to all my friends looking to buy a new or used vehicle from Toyota of Richardson! - Jimmy F. More

Toyota Sequoia-Replace secondary air injection pump & valves The whole experience was very pleasant from start to finish. I didn't have to wait to,be checked in, and after I was, David Walc, my service agent, ag The whole experience was very pleasant from start to finish. I didn't have to wait to,be checked in, and after I was, David Walc, my service agent, again went above and beyond to apprise me of the work to be done and the expected wait time. He offered to give me a shuttle ride anywhere within a 10 mile radius should I need anything while my car was being serviced. Later in the day, he came to give me a status update and tell me about the remaining work and the expected completion time. He was spot on. It took 7 hours to complete the work, but the wait was made pleasant by the outstanding service I received. The free tea, free coffee, and free chocolate chip cookies are always a delight at Toyota of Richardson. Maybe I s Thank you for the service! More

Quick and easy Tala found us the exact vehicle from another dealership and brought it to Richardson the same day. We had our vehicle out the door by noon the followi Tala found us the exact vehicle from another dealership and brought it to Richardson the same day. We had our vehicle out the door by noon the following day. Great service and friendly staff. No from finance was equally friendly and professional. Great staff. Keep up the good work. Only feedback I would give is for other staff in the sales area to keep the office politics out of earshot from customers. Not good to hear about office drama when other sales people are doing a great job trying to help you buy a vehicle and not professional. More

Excellent service from start to finish!! As of 7/30/19, we are now a proud owner of a 2019 4Runner all thanks to the guys here at Toyota of Richardson! We are ecstatic to say the least! From As of 7/30/19, we are now a proud owner of a 2019 4Runner all thanks to the guys here at Toyota of Richardson! We are ecstatic to say the least! From the initial email from their online sales (Sean Russell) to meeting up with Jerry Purnell when we arrived, it was a great experience!! They found us the perfect 4Runner and at a great price! We had been shopping around for a few weeks up until then and they made everything go perfect and seamlessly!! Finished it off with Nick in finance who was also just as fantastic! We could not have asked for a better experience! We appreciate everyone’s help in making things happen so quick and easy! We look forward to doing more business with you guys in the future and will definitely recommend you all to anyone that we know of that is looking for a vehicle!! Regards, One happy wife and mom (Rachel Garcia) More

Excellent Waleed Khan went above and beyond to find me the perfect car. He was able to find me the color of the car. Great customer service, very friendly, and Waleed Khan went above and beyond to find me the perfect car. He was able to find me the color of the car. Great customer service, very friendly, and helpful. More

Friendly and Helpful The team was friendly and helpful. They offered their time and knowledge about the product and didn't pressure me when I came back a few days later af The team was friendly and helpful. They offered their time and knowledge about the product and didn't pressure me when I came back a few days later after thinking it over. More

New car purchase Really an easy process. Felt like the salesman really had our best interests. There was little back & forth haggling about the price. Best experien Really an easy process. Felt like the salesman really had our best interests. There was little back & forth haggling about the price. Best experience ever in buying a new car. Juan Gonzalez was the best salesman ever. Made it a great experience More

4 runner PM service I purchased my vehicle and have maintained my 4 runner for 14 years at the Toyota Richardson location. Lee Schuster is my service advisor and he is I purchased my vehicle and have maintained my 4 runner for 14 years at the Toyota Richardson location. Lee Schuster is my service advisor and he is the reason I still go there. Lee is very professional. He looks at every situation and weighs all solutions to solving a question, or problem. lee is a true profesdional More

needed new tire I was from out of town for a special event and had a damaged tire. They got me safely on my way quickly and my friends and I were able to attend my d I was from out of town for a special event and had a damaged tire. They got me safely on my way quickly and my friends and I were able to attend my daughter's first baby shower. More