Toyota of Richardson

5K Service Drove in for service maintenance about 3:00pm. No appointment & was on my way at 5:00pm. Estimated time for waiting was spot on-I preferred to wait. S Drove in for service maintenance about 3:00pm. No appointment & was on my way at 5:00pm. Estimated time for waiting was spot on-I preferred to wait. Service Rep Sirle (Sisi) Olaguez was the best - nice to have women service reps! Sisi ket me informed & answered my questions. More

Routine maintenance Lee has been my Advisor for very long. I appreciate the personal attention. It is a good element of Toyota attention to customer satisfaction. Thanks Lee has been my Advisor for very long. I appreciate the personal attention. It is a good element of Toyota attention to customer satisfaction. Thanks. More

Navigating a less-than-ideal lease end My wife and I, through a long set of circumstances were coming up on a costly lease end. Hector really helped us understand and navigate our options a My wife and I, through a long set of circumstances were coming up on a costly lease end. Hector really helped us understand and navigate our options and find a solution that would put us in a great car and great financial situation. This is the 2nd car that we've bought from them, and Lonnie's customer service is hard to match, regardless of the industry. More

Excellent Service Leslie was the BEST Advisor!!! She made my 1st experience with Toyota Richardson GREAT!! Thank you Leslie for EXCELLENT Service!!! A Big Kudos to Lesl Leslie was the BEST Advisor!!! She made my 1st experience with Toyota Richardson GREAT!! Thank you Leslie for EXCELLENT Service!!! A Big Kudos to Leslie More

My car would not run. The check engine light came on and m I had the car towed to the dealership. They went to work on it immediately and figured out that bad gas had caused the problem which they fixed quickl I had the car towed to the dealership. They went to work on it immediately and figured out that bad gas had caused the problem which they fixed quickly. More

Fast and accommodating team Douglas was very attentive and made sure I knew all the options moving forward on my vehicle. Took the time to go over the details and perform a walk Douglas was very attentive and made sure I knew all the options moving forward on my vehicle. Took the time to go over the details and perform a walk around as well. Great atmosphere in the wait room as well. Good conversation with Brad Clark about service. More

Wonderful. Cortez is a good salesman Cortez is a good sales man ! Wonderful experience Awesome we enjoyed buying our new vehicle from this dealership! Very fast in and out for outlet tim Cortez is a good sales man ! Wonderful experience Awesome we enjoyed buying our new vehicle from this dealership! Very fast in and out for outlet time is valuable also. More

Great service, poor finance decisions I have been a loyal customer of the service department at Toyota of Richardson for over ten years. Service advisors I have had over the years have bee I have been a loyal customer of the service department at Toyota of Richardson for over ten years. Service advisors I have had over the years have been great. However, today I was informed that a 3% surcharge would be added for a credit card transaction. What a crock - not all service visits are cheap and using a credit card is needed to pay the full balance. Seems like the local pizza joint requires a $5 purchase for a credit card transaction? They don’t charge me 3% on top of that. More

Prius oil change and repair Great service top to bottom Efficient people and very friendly, everything was explained before and after service, I’m really pleased and for sure r Great service top to bottom Efficient people and very friendly, everything was explained before and after service, I’m really pleased and for sure recommend Toyota of Richardson, I’ve been to several Toyota dealerships around Texas but nothing like it, good job. More

Arrogant and Disrepectful We went to buy a used car , Tracy Brown was the person we supposed to meet . Even though we had an appointment he behaved as if we did not have appoin We went to buy a used car , Tracy Brown was the person we supposed to meet . Even though we had an appointment he behaved as if we did not have appointment. Further to our dismay he started addressing himself as third person and his body language depicted as if he was doing favor to show us car. I would prefer negative rating unfortunately don't have one. Note: Next time be courteous to people. More