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Toyota of Richardson
Richardson, TX
2,560 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,560 reviews
July 01, 2017
Good place to patronize I was trilled at their customer service and reception expecially Adam Flores the fantastic guy, he really amazed me with his friendly smile and guidan I was trilled at their customer service and reception expecially Adam Flores the fantastic guy, he really amazed me with his friendly smile and guidance through my decision making and he made sure I got a good deal. More
by Mikem3000
Employees Worked With
The black guy with beards in the finance was very good to me also, Adam Flores
June 20, 2017
great at greeting and explanation of work done and delivery Waiting room is pleasant. They offer refreshments and a ride if you want to leave car. Friendly place. Great at greeting, like they are happy you chos Waiting room is pleasant. They offer refreshments and a ride if you want to leave car. Friendly place. Great at greeting, like they are happy you chose their dealership, and explanation of work done and delivery More
by Deanna Hackler
Employees Worked With
can't remember name. but the pictures above were not the person so I chose naame without pic, Matt Grier, Randy George
June 19, 2017
Informative and seemless buying process Adam Flores helped me find the perfect car, and trade in my old on. I told him exactly what I was looking for and he thoroughly checked the inventory Adam Flores helped me find the perfect car, and trade in my old on. I told him exactly what I was looking for and he thoroughly checked the inventory to make sure I got whatever I wanted. He keep me informed every step of the way. Customer service was top notch!! More
by ekduflo
Employees Worked With
Adam Flores
May 31, 2017
Easy to work with Called over the phone about a Prius with a trade in. They quoted a fair price, went to dealership and honored, no problem with the deal. Called over the phone about a Prius with a trade in. They quoted a fair price, went to dealership and honored, no problem with the deal. More
by Quick traveler
May 31, 2017
Toyota of Richardson Service Department was disappointing I won't be going back after the service advisor and service manager were unresponsive in resolving my complaints. Their communications were weak and I won't be going back after the service advisor and service manager were unresponsive in resolving my complaints. Their communications were weak and almost non-existent. More
by T
May 26, 2017
Absolutely great customer service. This was my first time buying a car while having to finance it. Understandably, it was a very stressful event for us being that our prior vehicle had This was my first time buying a car while having to finance it. Understandably, it was a very stressful event for us being that our prior vehicle had just broken down on us. Adam, our salesperson, along with the finance team, made this a wonderful experience. We felt very cared for and that each detail that mattered to us also mattered? to them. Everyone went above and beyond for us. We are very grateful that such a stressful event was made so much easier all thanks to your team at Toyota of Richardson. Adam Flores has a big heart, is very caring, and we are definitely going to buy from him again in the future. More
by Pri Lovell-Stains
Employees Worked With
Chase Vaughn, Adam Flores
May 26, 2017
Used car lot is a chop shop BEWARE of these SCAM ARTISTS!!! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardson’s used car lot. Several weeks later, the left side BEWARE of these SCAM ARTISTS!!! My wife and I bought a 2016 Toyota Yaris from Toyota of Richardson’s used car lot. Several weeks later, the left side of the bumper kept popping out. I took it to the Toyota dealership in Denton, and they said they would have to replace the bumper. When they removed the bumper, they discovered the underlying frame was smashed in from a previous car accident. When my wife contacted Toyota of Richardson their response was, “are you sure the other dealership isn’t trying to just sell you a new car?” They told my wife to bring the car up to their dealership the next day. Instead of simply fixing the damage to the rear end of the car, they decided to add insult to injury by offering to buy the car back from us for $2000 less than what we payed for it less than a month ago, and sell us another car they had on their lot, that was essentially the exact same car but with more miles, for almost a thousand dollars more than we payed for the original one. Obviously not wanting to get screwed again, I told them that wouldn’t work, but they told me that was all they were willing to do. I found reviews from some of their other customers that have also been sold cars with previous accident damage that wasn’t disclosed. Even one of my wife’s co-workers said he had purchased a used car from this dealership, only to find out later that the car had been in an accident and one of the doors had to be replaced. Most of the used cars they sell are bought from rental companies or purchased from an auction. None of this is ever disclosed to consumers neither. Needless to say, this place is nothing but a chop shop car lot on par with something you’d find on Harry Hines, or in Oak Cliff. These people are nothing but sewer xxxx. In fact, I’ve scraped bacteria ridden fecal matter of the sides of toilets in a truck stop that I worked at that had more meaning and purpose in life than these low life swindlers. More
by Taylor White
Employees Worked With
Adam Flores
May 23, 2017
Excellent Their Internet Sales listed a 2017 RAV4 XLE at an amazingly low price that got me to their dealership and buying that car!! Joe Zambardino was truly e Their Internet Sales listed a 2017 RAV4 XLE at an amazingly low price that got me to their dealership and buying that car!! Joe Zambardino was truly exceptional. More
by Rav4sou
Employees Worked With
Joe Zambardino
May 20, 2017
Excellent Service Department The service department has been providing quality service for my vehicles for a very long time. They have been very accommodating and fair in all my d The service department has been providing quality service for my vehicles for a very long time. They have been very accommodating and fair in all my dealings with them. The Service Director, James Holloman and his son Vance are very professional, knowledgeable, and helpful in every way. I highly recommend them to anyone who is thinking about taking your car to R.T. for service! More
by Oldguy
Employees Worked With
Vance Holloman was my sercive tech and has just returned to the department. He is very knowlegeable as far as auto mechanics are concerned. Always pleasurable to work with!, James Holloman
May 17, 2017
GREAT EXPERIENCE A friend recommended we visit Toyota of Richardson, knowing that we were interested in purchasing a new vehicle. He highly recommended we contact Bru A friend recommended we visit Toyota of Richardson, knowing that we were interested in purchasing a new vehicle. He highly recommended we contact Bruce Donnelly, who had been his salesman. We called and made an appointment with Bruce, and were not disappointed. Bruce literally spent most of his day with us, comparing vehicles and test driving. I have never had such a pleasant experience at a car dealership. We were introduced to the sales manager, the service manager, and the manager of the finance department. I purchased a Toyota Tundra 1794 that same day. Everyone was so courteous and pleasant. I am a die-hard Toyota fan. This is the fourth Toyota vehicle I have purchased. Toyota of Richardson is now MY dealership. They match the quality of the Toyota brand. I not only highly recommend them, I will purchase from them again! More
by ponder1953
Employees Worked With
James Merriman, Josh Akridge, Bruce Donnelly
