Toyota of Richardson

Great Dealership We've used Toyota of Richardson for our service needs since 1983 and always got excellent results. I would highly recommend their service dept as we We've used Toyota of Richardson for our service needs since 1983 and always got excellent results. I would highly recommend their service dept as well as their pre-owned sales dept, which we've used several times. Curby More

Awesome Professionalism The salesman was waiting to greet me he also, he was so professional. He was very respectful and considerate of my needs. Great Experience will share The salesman was waiting to greet me he also, he was so professional. He was very respectful and considerate of my needs. Great Experience will share with others. More

vehicel service timely manner service was done and your customer response was excellent. Vehicle was serviced and washed before we picked up. In all the experience timely manner service was done and your customer response was excellent. Vehicle was serviced and washed before we picked up. In all the experience was fabulous. More

Easy and hassel free I will highly recommend Toyota of Richardson to family and friends....every one is very customer oriented and friendly....Randy Penn is exceptional an I will highly recommend Toyota of Richardson to family and friends....every one is very customer oriented and friendly....Randy Penn is exceptional and made my car shopping experience great and stress free....he was thorough and explained everything in detail and was just fantastic to work with...very accommodating and customer focused! More

Eduardo Varas Eduardo did a great job of finding vehicles in our price range. He gave us lots of information for purchasing our first Toyota. I highly recommend see Eduardo did a great job of finding vehicles in our price range. He gave us lots of information for purchasing our first Toyota. I highly recommend seeing Eduardo! More

Joe was a enjoyable experience We call Joe, asking about a 2010 Toyota Camry to see if it was still available? He said he would check and get back. He then called, and said We call Joe, asking about a 2010 Toyota Camry to see if it was still available? He said he would check and get back. He then called, and said he had it located and the answer was yes it was obtainable. Gave us direction how to get there, knowing we was coming from Denison, TX. He work the deal, advise us of the bumper to bumper to safeguard our investment. So it was in all enjoyable experience and would buy another vehicle from Joe Ero. And Omar Dibbeh was an asset to the dealership as well offer to come to Denison to finish the Title works. And many thanks to Richardson Toyota for a pleasant purchase. More

By worst Nightmare Wish there was one star. So it's been exactly 28 days since I bought this 2013 Toyota Rav4 on February 8th my birthday and has not made my first payme Wish there was one star. So it's been exactly 28 days since I bought this 2013 Toyota Rav4 on February 8th my birthday and has not made my first payment nor got the plates. This is the second issue. First the cap hub felt without hitting the car hard and now, I got up this morning to go to work and the car won't start. At first I thought it was the battery, but when a friend jump start the car for several minutes, it didn't start. Here I'm seating at home, could have been at work, waiting for a tow truck to come carry the car back to Toyota. I'm hoping that the director and not the sales people read my story. It is a nightmare and something no one wants to encounter. I'm hoping they get this resolve quickly because I don't need to be going back and forth with Toyota. Hopefully this is not a measure issue as I have to be at work... The more reason I got this car and for my kids. I came to the service center and stayed for an hour. Spoke to the manager. They checked the car and said the fuel pump is damaged with $1900 repair. . I have not made my first payment for this car. It's only been 28th days. What do I do. Very frustrating. This is a new car. Gas pump do not get busted until you hit something hard. I do not leave in a farm or in a scattered road area. I leave in Dallas around 635. I have been tearing up here at this Toyota since 8:3am. 12:30am I finally got to talk to the service manager James very nice. He was able to help me get a discount renter car. He was such a gentleman could listen to me. He says he will try to see if they can help me. My car is now with the service center. I was there from 8:04am and it's now 1:38pm. I have not eating anything. Trying to go pick up my daughter. Don't know when my car will be ready. Lost a day off work. I have never had this experience before in my life. I miss my 2011 Toyota Rav4 which I had with Toyota with no issues with a great guy..That was my first car with no payment issues or anything. This car is becoming a nightmare. Just because I needed a newer model, I'm now in this situation... Lord help me. They say to check back tomorrow .....I know I did not hit my car... I now went back to the dealership to see if I could trade in the car, but I was told because of this review, I will not be served. I was ask to leave the place. I thought reviews are to help other customers from going through this experience . I have been traumatize by this situation. Toyota of Richardson knows this car is only 3 years and should listen to me when I come back. They want me to abandon the car so it goes to my credit as repossessed. They asked me to go back to my bank who financed the car NOT them. I am hoping this situation get settled fast. More

2017 Toyota 4runner purchase My husband and I received excellent service from Toyota of Richardson. Randy was extremely helpful and friendly during the entire experience. We were My husband and I received excellent service from Toyota of Richardson. Randy was extremely helpful and friendly during the entire experience. We were pleased to find our new car here without having to compromise. Our needs and desires were heard and we ended up with the vehicle that we wanted. I would highly recommend this dealership and Randy to anyone. More

Awesome and streamline experience! I really enjoyed working with Randy Penn during this whole process. I knew that Toyota of Richardson had the car that I wanted and when I asked for in I really enjoyed working with Randy Penn during this whole process. I knew that Toyota of Richardson had the car that I wanted and when I asked for information about it online, I immediately got an online response from the sales manager, Sean. Randy then followed up with me by email and phone. We set an appointment time for a Saturday. While I was there for six hours we were able to work a deal on the car. Upon picking up the new car, Randy assisted me in getting my trades to the dealership and then showing me every aspect of the Avalon. This was just an overall great experience. I also got to meet several of the management staff during the process. More