Toyota of Richardson

My wife took her FJ Cruiser in for it's 30,000 mile service. They charged, after taxes, $719.05 for this work, $540.48 of which was labor. I was stunned. I asked the service tech how many hours of l service. They charged, after taxes, $719.05 for this work, $540.48 of which was labor. I was stunned. I asked the service tech how many hours of labor this work involved and he looked it up and said 6+ hours. I told him these charges were way out of line and they have lost a customer. They did the "max" service: oil change, air filters (inside and out), oil conditioner, fuel injection flush, z-tech fuel additive, wiperblades, power steering fluid flush, spark plugs & battery terminal protectors (LOL). He said brake fluid flush too, but it wasn't listed on the bill. They didn't explain to my wife that they have two service levels: Toyota's recommended service and their own Dealer-recommended (i.e. max) service. What they saw was a typical suburban mom bringing in her FJ for service and not knowing much about cars. So they blew sunshine up her skirt and booked a max service at top dollar. Oh, she did tell them I would be upset at the cost, so they gave us a 15% discount. Well, that's what was listed on the bill, although I don't know what was actually discounted. So that price I paid included that discount. I ended up sending an email to the Sales Manager at the dealership complaining about our experience. I said they had lost a customer unless something could be done to remedy the situation and asked for a $250 refund. Still too much $$ in my opinion, but that was at least more in line with what other dealers are charging. A few days later I got a call from the Service Manager, who apologized and agreed with me that we were not handled correctly. He said the two service levels should have been explained, at a minimum. So, end result is they did refund $250 back to us. More

Went in looking for a new car, I really like the new body Went in looking for a new car, I really like the new body style of the 4 runner. I walked the lot and saw some SUV'S that were available in the used Went in looking for a new car, I really like the new body style of the 4 runner. I walked the lot and saw some SUV'S that were available in the used department liked the selection. Ended up with a Highlander. The manager Marshall was very helpful. Plan to buy there again in the future. More

I was looking for a used Honda Accord and I found one here. I called them to confirm if the car was still available and I was told that the deal is going on and they will call me back to let me know if t here. I called them to confirm if the car was still available and I was told that the deal is going on and they will call me back to let me know if the deal went through or not. That was around 4 pm. I didn't get any call so, the next day I called them again and I was told by Corey Johnson that car is still available and I can test drive. I got an appointment with him and reached there on time. At the very first interaction with that, totally rude, guy I felt this is not the right place to buy a car. I reminded him that I was looking for a particular accord coupe for which he had confirmed available on the phone. He said that he has only sedan as I never told him that I wanted coupe. He showed me a sedan and after I told him that I don't want a sedan he said he will find other cars for me. After sometime he said the car I was looking for is still available and is parked somewhere else so I had to drive with him looking for that car. During this time he argued with me that I never said about coupe on phone. I asked him why would I drive 10 miles to look at a random car? His response, "how would I know?". Fine. We drove around a few blocks to search for that coupe, after a while I asked him again do you have any accord coupe? To which, he reminded me again, in his not so nice tone, that I never told him and that I am lying. That was enough for me. I asked him to drive me back to my car and I am done with this dealership!! More

Just to add to my review: Quoting someone's review Just to add to my review: Quoting someone's review " arob257@yahoo.com 3/10/2009 1:34:42 PM Customer Service: 1 Star Quality of Work: 1 Just to add to my review: Quoting someone's review " arob257@yahoo.com 3/10/2009 1:34:42 PM Customer Service: 1 Star Quality of Work: 1 Stars Friendliness: 1 Stars Overall Experience: 1 Stars Price: 2 Stars Overall Score: 1 Star Rating 1.2 Reason for Visit: Sales (Used) I recommend this dealer: No My Review of Toyota of Richardson: The worst experience I have ever had I would not let my worst enemy by from them. I had to argue to get my car keys back, then I couldn't even find my car.....it was 200 yards away in a church parking lot. If you found a car on their website more than likely it has been gone for a while. good o'l bait n switch. Do not use them. " More

I was very happy with Toyota of Richardson. Eveything was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and profes was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and professional. I'd definately recommend this dealership!! More

Self described 48 years old, self employed, very organized, numbers guy, so when I'm buying a car or house, I don't buy them without a lot of research. I don't rush to do it in a weekend. I have bee organized, numbers guy, so when I'm buying a car or house, I don't buy them without a lot of research. I don't rush to do it in a weekend. I have been at to many dealerships were I get there and they don’t really have the car I just called about or I have spent hours listening to the lies and wishing I didn't waste my time and getting disgusted with the whole car buying thing. I bought my last three used cars from toyota of richardson. I have only bought used low mileage cars because it just makes since when comparing it to the deprecation of a new car, even if I was able? to get 0% financing on a new car. The first car 10/2008 I bought from this dealership was a used 2008 LE Corolla with very low miles, got a great deal because after spending three weekends searching for a gas savor and going to many dealerships, I called Toyota of Richardson and talked to Chaz the used car manager at the time. For my trade 2003 highlander limited, he offered me 2000.00 over what anybody else had offered me and he did it over the phone, when I got there it wasn’t a bunch of baloney like I thought it would be. The trade offer was still good and I got a great deal on the corolla. The payments for a 2007 or 2008 rav 4 at the time would be too much for us and I liked the gas mileage for the corolla. The second car 1/2010 I helped buy for my daughter, was a 2007 Versa. We learned through the new used car sales manager Marshall (Chaz is not there any more), that she qualified for the 3000.00 Texas clean air voucher. He told me how to do it, made it sound easy and it was. I know Marshall spent a lot of time with us and spent a lot of time searching for a car in her price range which wasn’t easy. I don’t think any other dealer would have even tried with what she had to spend. Jeremy in used sales also helped. She is as happy as can be with her new car. With the grand children growing we need more lag room. The third car 3/2010 was a 2007 Rav 4 again very low mileage. The gas mileage is the best for a small suv with this much front and rear lag room, (I went to other dealers with my measuring tape and with the driver set like I like it measured the rear leg room) and the rav 4 is 2000.00 plus cheaper then a used Honda crv. Even though I have been totally satisfied with Toyota of Richardson, (They have always treated me so well, but I couldn’t help being sure. I hate felling like a fool).I spent 7 days shopping my numbers around with other dealers. I can only say with my experience at Toyota of Richardson, that with the trade I had 2008 LE corolla and the deal I got for the Rav 4, was a lot better then I found else where. Again the time Marshall and Jeremy spent with me making this deal happen was substantial. I could have made this same deal the first day, they had just traded for this rav 4 but I had to be sure it was the best deal. The paper work was fast and easy once I was ready to do it. More

NEVER purchase an auto from here. In sum, I purchased NEVER purchase an auto from here. In sum, I purchased an Avalon and with less than 7,000 miles the engine was full of sludge. Toyota of Richardson NEVER purchase an auto from here. In sum, I purchased an Avalon and with less than 7,000 miles the engine was full of sludge. Toyota of Richardson would not honor it under warranty, claimed I did not change the oil. I'm not an idiot and did change the oil and produced proof of such. They said "I don't care if you did or not, that is not our problem." When I pursued the matter, the owner told me to go away in a not so nice manner. A few weeks later in the USA Today there was a big article about Toyota admitting it had a sludge problem, yet the owner was still acting like the loser he is and would not apologize nor repair my auto. At this time I would not trust them to do so. Toyota USA had me take it to another shop and Toyota paid for the repair. Toyota is fine, this dealership is owned by an unethical individual. -Charles More

I had done my homework before I went in, so I knew what I wanted, which was helpful. Debi was patient, kind, and knowledgeable. She showed me several cars, and let me test-drive one. (She would have let m wanted, which was helpful. Debi was patient, kind, and knowledgeable. She showed me several cars, and let me test-drive one. (She would have let me test-drive more, but they didn't have exactly what I was looking for, so I didn't want to.) It was a very hot day, and she offered both my dad and I cold bottled water. She spent as long with us as we wanted, answering questions, etc. When we were ready to leave, she asked us to wait because her manager wanted to talk briefly with us and make sure she had done everything well. We knew he would see if there was anything he could do to sell us a car, but figured that's normal procedure. I forgot the manager's name, but he was very kind and didn't take much of our time at all, once we told him they just didn't have the exact car I was looking for. They were kind and friendly in their goodbyes, even though I didn't purchase a car from them. I did get 3 emails from them soon after my departure, which I think are probably standard practice, too. But as soon as I wrote back and told them I had found and purchased a car elsewhere, the emails stopped. So I have no complaints, other than their slight (and expected) push to buy. But the push was gentle, and they were more than accepting of my decline. More

Car stalled on the freeway, turns out it was just a loose air flow sensor (screws somehow disappeared). Rather than just putting in a couple of new screws and charging me $25 (or some other nominal amount), air flow sensor (screws somehow disappeared). Rather than just putting in a couple of new screws and charging me $25 (or some other nominal amount), they called me and told me I should take it to the dealership that installed the cold air intake I had (who apparently did so without including all the necessary screws). I drove the car home, and when I opened the hood to put in a couple of screws myself, found the sensor taped to the xxxxx air intake -- electrical tape wound around and around. I understand they can't work for free, but how hard would it have been just to replace a couple of screws? More

They are not honest The saleman told me three times that They are not honest The saleman told me three times that the truck price is 13999. but they raise the price up to 14600 as both the saleman and the m They are not honest The saleman told me three times that the truck price is 13999. but they raise the price up to 14600 as both the saleman and the manager team up to say they were "mistaken" for price. They keep delaying to give me the 2nd set of key for 10 days as agreement. Finally after more than 20 calls, they ask me to bring the truck to program the remote. I left the truck for 7 hours and ask them let me know when the truck ready to pick up. No one call me even I have tried to call the dealer several times and left several messages to check out. NO response. Then I came over at 5.30 the both saleslady and manager told me they can not "HELP" because they could not found a remote for my truck. After argued the manager throw me the remote, and asked me go to the service department to program remote. The service department told me it is not a right remote for my truck ask me to paid for new one with “Internal Price” $45. Terrible experience!!!!! More