Toyota of Richardson

I recently visited Toyota of Richardson with my 67 year old Mother in search for a SUV for her to cruise around town in. Tom was our salesman and he was super friendly in helping with our search! We went i old Mother in search for a SUV for her to cruise around town in. Tom was our salesman and he was super friendly in helping with our search! We went into the dealership with a set budget and we left with a wonderful Toyota 4Runner. Brian was the gentlemen that worked the numbers for her 4 Runner and he did a wonderful job! This is the second vehicle that my Mother has purchased from Toyota of Richardson and she continues to be amazed with the wonderful customer service she receives each times she goes. The overall experience was wonderful! More

I have bought several cars over my life and never look forward to the process. I have to say that I finally found a dealership that I enjoy doing business with. Abid and the entire toyota of Richardson st forward to the process. I have to say that I finally found a dealership that I enjoy doing business with. Abid and the entire toyota of Richardson staff made the purchase of my camry an enjoyable and hassle free experience. I enjoyed them so much, I sent my nephew to buy a Tacoma from them last week and he was pleasantly surprised with the service he received too. More

I walked into this dealership to compare the cars and I walked into this dealership to compare the cars and prices to the Honda dealership adjacent to Toyota. My salesman was David White, who was ext I walked into this dealership to compare the cars and prices to the Honda dealership adjacent to Toyota. My salesman was David White, who was extremely courteous, even though I was uncertain as to what type of car I wanted. I chose the Prius, but the monthly payment was a bit more than I had expected. I then talked to his sales manager (don't know his name), who said he could run numbers for me. I made SURE that he knew I was NOT purchasing this expensive of car at this time, but would look at the numbers anyway. So I get the numbers, and he asks me which set looks the best. I said the first one looks the best ($400/month for a Prius). He asks me to initial this number. Not seeing the risk, I initial it. He then proceeds to congratulate me on buying my first car. At this point I am taken aback, as I was not aware that initialing a number put me in a binding contract. I asked for my keys back (from them appraising my car), to which he will not. He asks me repeatedly if he has offended me, and I continue to say no, again and again. At this point I am feeling threatened. I realize they are trying to trick me into buying a car, and will not let me leave, and I cannot leave since they have my keys. Several minutes later, the salesman leaves, and another salesman comes back with my keys. So this other salesman starts asking me about the price. I said it's a bit higher than I expected, and I needed to review my budget before buying it. He then asks me, if he were to add some money onto the trade-in value on my current car, if that would be better. OBVIOUSLY. Why would I want to pay more if you are offering a deal for me paying less. I told him I didn't care whether they offered me more for my trade, less for the Prius, or a lower interest rate, a lower price is a lower price. So at this point, I am absolutely not buying a car today, and probably not ever from this dealership. He then asks me, if he could get the monthly payment down to $300 a month, would I buy it today. Honestly, if it were another situation where I wasn't being disrespected, xxxx yeah, sign me up. Instead, I tell him I have to think about it, to which he replies "then I guess we have nothing more to talk about." So I respond, "okay then" and proceed to walk out of the dealership. So this guy begins to follow me, which normally I wouldn't mind, but I was with my girlfriend, who was also getting a little upset. I stop him at the door, and told him to just leave me alone. I thank the original, courteous salesman David White for his time, and apologize that we couldn't do business. But at this point, I see the other salesman following me. I start walking to my car, and he is right there with me. I stop, turn to him, and tell him to leave me alone. He says "leave you alone?" as if he didn't know the meaning of the words (and I'm not so sure he did). At this point, everyone outside is staring at the situation, the salesman is raising his voice trying to get me to stay, and I'm furious. David White was staring at us, thinking "how the xxxx did my manager screw up such a sure-fire sale?" David, honestly, if I were you, I would find somewhere else to work. This dealership is poorly rated, and it is so obvious why. I finally drove away, wondering how such a business is allowed to operate. By the way, they tried to book my deal at 16%. Yeah, too bad I have a degree in actuarial science and know how interest works. Oh what's that, suddenly you can find it in the numbers to book it at 5% now? WOW, my credit score jumped 200 points in just 3 minutes. This place is a scam, their courtesy is synthetic, and their management is disgusting. More

Ordered repair parts through the internet. They sent parts to wrong address in another state. They would not respont to any of my emails to resolve the issue. They didn't refund or replace the merchand parts to wrong address in another state. They would not respont to any of my emails to resolve the issue. They didn't refund or replace the merchandise or try to retrieve it from Fed Ex. Will contact Toyota and complain about their dealer. More

My wife took her FJ Cruiser in for it's 30,000 mile service. They charged, after taxes, $719.05 for this work, $540.48 of which was labor. I was stunned. I asked the service tech how many hours of l service. They charged, after taxes, $719.05 for this work, $540.48 of which was labor. I was stunned. I asked the service tech how many hours of labor this work involved and he looked it up and said 6+ hours. I told him these charges were way out of line and they have lost a customer. They did the "max" service: oil change, air filters (inside and out), oil conditioner, fuel injection flush, z-tech fuel additive, wiperblades, power steering fluid flush, spark plugs & battery terminal protectors (LOL). He said brake fluid flush too, but it wasn't listed on the bill. They didn't explain to my wife that they have two service levels: Toyota's recommended service and their own Dealer-recommended (i.e. max) service. What they saw was a typical suburban mom bringing in her FJ for service and not knowing much about cars. So they blew sunshine up her skirt and booked a max service at top dollar. Oh, she did tell them I would be upset at the cost, so they gave us a 15% discount. Well, that's what was listed on the bill, although I don't know what was actually discounted. So that price I paid included that discount. I ended up sending an email to the Sales Manager at the dealership complaining about our experience. I said they had lost a customer unless something could be done to remedy the situation and asked for a $250 refund. Still too much $$ in my opinion, but that was at least more in line with what other dealers are charging. A few days later I got a call from the Service Manager, who apologized and agreed with me that we were not handled correctly. He said the two service levels should have been explained, at a minimum. So, end result is they did refund $250 back to us. More

Went in looking for a new car, I really like the new body Went in looking for a new car, I really like the new body style of the 4 runner. I walked the lot and saw some SUV'S that were available in the used Went in looking for a new car, I really like the new body style of the 4 runner. I walked the lot and saw some SUV'S that were available in the used department liked the selection. Ended up with a Highlander. The manager Marshall was very helpful. Plan to buy there again in the future. More

I was looking for a used Honda Accord and I found one here. I called them to confirm if the car was still available and I was told that the deal is going on and they will call me back to let me know if t here. I called them to confirm if the car was still available and I was told that the deal is going on and they will call me back to let me know if the deal went through or not. That was around 4 pm. I didn't get any call so, the next day I called them again and I was told by Corey Johnson that car is still available and I can test drive. I got an appointment with him and reached there on time. At the very first interaction with that, totally rude, guy I felt this is not the right place to buy a car. I reminded him that I was looking for a particular accord coupe for which he had confirmed available on the phone. He said that he has only sedan as I never told him that I wanted coupe. He showed me a sedan and after I told him that I don't want a sedan he said he will find other cars for me. After sometime he said the car I was looking for is still available and is parked somewhere else so I had to drive with him looking for that car. During this time he argued with me that I never said about coupe on phone. I asked him why would I drive 10 miles to look at a random car? His response, "how would I know?". Fine. We drove around a few blocks to search for that coupe, after a while I asked him again do you have any accord coupe? To which, he reminded me again, in his not so nice tone, that I never told him and that I am lying. That was enough for me. I asked him to drive me back to my car and I am done with this dealership!! More

Just to add to my review: Quoting someone's review Just to add to my review: Quoting someone's review " arob257@yahoo.com 3/10/2009 1:34:42 PM Customer Service: 1 Star Quality of Work: 1 Just to add to my review: Quoting someone's review " arob257@yahoo.com 3/10/2009 1:34:42 PM Customer Service: 1 Star Quality of Work: 1 Stars Friendliness: 1 Stars Overall Experience: 1 Stars Price: 2 Stars Overall Score: 1 Star Rating 1.2 Reason for Visit: Sales (Used) I recommend this dealer: No My Review of Toyota of Richardson: The worst experience I have ever had I would not let my worst enemy by from them. I had to argue to get my car keys back, then I couldn't even find my car.....it was 200 yards away in a church parking lot. If you found a car on their website more than likely it has been gone for a while. good o'l bait n switch. Do not use them. " More

I was very happy with Toyota of Richardson. Eveything was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and profes was explained and the work was done on time. I had (2) recalls that were done to my 2009 Camry. The guy that worked with me was very nice and professional. I'd definately recommend this dealership!! More

Self described 48 years old, self employed, very organized, numbers guy, so when I'm buying a car or house, I don't buy them without a lot of research. I don't rush to do it in a weekend. I have bee organized, numbers guy, so when I'm buying a car or house, I don't buy them without a lot of research. I don't rush to do it in a weekend. I have been at to many dealerships were I get there and they don’t really have the car I just called about or I have spent hours listening to the lies and wishing I didn't waste my time and getting disgusted with the whole car buying thing. I bought my last three used cars from toyota of richardson. I have only bought used low mileage cars because it just makes since when comparing it to the deprecation of a new car, even if I was able? to get 0% financing on a new car. The first car 10/2008 I bought from this dealership was a used 2008 LE Corolla with very low miles, got a great deal because after spending three weekends searching for a gas savor and going to many dealerships, I called Toyota of Richardson and talked to Chaz the used car manager at the time. For my trade 2003 highlander limited, he offered me 2000.00 over what anybody else had offered me and he did it over the phone, when I got there it wasn’t a bunch of baloney like I thought it would be. The trade offer was still good and I got a great deal on the corolla. The payments for a 2007 or 2008 rav 4 at the time would be too much for us and I liked the gas mileage for the corolla. The second car 1/2010 I helped buy for my daughter, was a 2007 Versa. We learned through the new used car sales manager Marshall (Chaz is not there any more), that she qualified for the 3000.00 Texas clean air voucher. He told me how to do it, made it sound easy and it was. I know Marshall spent a lot of time with us and spent a lot of time searching for a car in her price range which wasn’t easy. I don’t think any other dealer would have even tried with what she had to spend. Jeremy in used sales also helped. She is as happy as can be with her new car. With the grand children growing we need more lag room. The third car 3/2010 was a 2007 Rav 4 again very low mileage. The gas mileage is the best for a small suv with this much front and rear lag room, (I went to other dealers with my measuring tape and with the driver set like I like it measured the rear leg room) and the rav 4 is 2000.00 plus cheaper then a used Honda crv. Even though I have been totally satisfied with Toyota of Richardson, (They have always treated me so well, but I couldn’t help being sure. I hate felling like a fool).I spent 7 days shopping my numbers around with other dealers. I can only say with my experience at Toyota of Richardson, that with the trade I had 2008 LE corolla and the deal I got for the Rav 4, was a lot better then I found else where. Again the time Marshall and Jeremy spent with me making this deal happen was substantial. I could have made this same deal the first day, they had just traded for this rav 4 but I had to be sure it was the best deal. The paper work was fast and easy once I was ready to do it. More