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Toyota of Richardson
Richardson, TX
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,562 reviews
May 20, 2016
The service is real great i drive 40 miles for the service i outstanding service thank you Alan Bostley I drive 40 miles to get this service done I live in Duncanville but bought the truck at your place . thanks outstanding service thank you Alan Bostley I drive 40 miles to get this service done I live in Duncanville but bought the truck at your place . thanks More
by colton
Employees Worked With
Alan Bostley
May 12, 2016
Both Jon and Aaron were very helpful in making my decision. I highly recommend this dealership. Being a single lady I was not treated like the "little lady" who doesn't know anything about financing. Both Aaron I highly recommend this dealership. Being a single lady I was not treated like the "little lady" who doesn't know anything about financing. Both Aaron and Jon were very helpful. My purchase was handled with expertise and courtesy. I love my new car and feel like I got a good deal. I would certainly purchase from them again! thank you Aaron Grimshaw and Jon More
by mshawaii1
Employees Worked With
Aaron Grimshaw,Jonathon Glasscock
May 02, 2016
2012 Prius V This vehicle is beautiful. The salesperson Aaron Grimshaw and the general manager Steve Grogan was more than cooperative in coming to a price that my This vehicle is beautiful. The salesperson Aaron Grimshaw and the general manager Steve Grogan was more than cooperative in coming to a price that my wife & I could be very happy with. The finance person Mr. Reyes was perfect! He really new is stuff. I loved the platinum protection plan we purchased which included maintenance for 5 years. The vehicle is beautiful. Fully loaded Prius V with Moon roof. Digital speedometer, XM radio and navigation. We could not be any happier than we are with everyone we came into contact with. More
by Tzadik8402
Employees Worked With
Aaron Grimshaw, Steve Grogean, Rey Reyes
April 24, 2016
Service workers are as friendly as salesmen It's a nice place. Service workers are as friendly as salesmen despite not selling anything. When I bought my new Camry, they helped me through the w It's a nice place. Service workers are as friendly as salesmen despite not selling anything. When I bought my new Camry, they helped me through the whole process since this was my first time buying a car. I never felt pressured. More
by Jeffrey S
Employees Worked With
Travis Uriegas
April 17, 2016
Aaron Grimshaw was an AWESOME sales person! Aaron came up to us immediately upon our arrival and offered to assist us with finding the right car in the right budget for us. We worked hard to wo Aaron came up to us immediately upon our arrival and offered to assist us with finding the right car in the right budget for us. We worked hard to work with his financial personnel to help us to be able to leave with our new car. We really thought that a Toyota was our of our current allowable budget, but he worked to make it work for us. He worked with us on all the extras that we also required and he made it happen. Aaron, we are very excited about our new car and appreciate your time, kindness and hard work! The Scarna's More
by Lori Scarna
Employees Worked With
Aaron Grimshaw
April 14, 2016
Avoid this dealership at all costs! Avoid this dealership if you're buying a used vehicle. There are plenty of other reputable Toyota dealers that aren't crooks like these guys.. Not to Avoid this dealership if you're buying a used vehicle. There are plenty of other reputable Toyota dealers that aren't crooks like these guys.. Not to mention manipulative! I went in to look at a used Prius with a pre-approval from my credit union. Test drove the car around the block and I was clear to the sales guy that I already had financing lined up and I wasn't interested in applying for credit. Sat down with the salesperson after the test drive and he hands me the deal sheet. On it I see the advertised price PLUS an additional $695 labeled "Toyota Loyalty Charge" which the salesperson goes on to tell me is required. What?? So, I ask him what all is included in this "Toyota Loyalty Charge" and he explains that it's what the dealership charges customers to get their cars into showroom ready condition. This particular Prius was missing the privacy shade and the 2nd key. So, I'm thinking great.. they got me to come in and then they're going to slip this loyalty charge to negate any offer that is lower than the advertised price. But why is this Prius missing the shade and 2nd key if I'm being charged $695? So we negotiate on a price that basically knocked off the "Toyota Loyalty Charge" plus a few hundred dollars. I wasn't too happy about the price but the Prius was great and the sales guy said he would pull a privacy shade from another Prius to give to me and that he would look into seeing about getting a 2nd key. But all the while the sales guy is moaning about how he's not making any money on this deal and that $50 was going to be his commission AND he's telling me he's trying to move fast because he's got to find his next sale due to his small commission from my deal. At this point I'm a little irritated. I ask him to check on getting a second key and he basically tells me to go and buy one off eBay and bring it back to him cause he can program it for free because the 2nd key was going to come out of his commission and now he's losing money. I didn't like that answer. He finally gets up to ask his manager about making a 2nd key but as he's leaving he slides an application in front of me and asks me to fill it out. As I'm filling out the name, I realize it's a credit application. Now I'm upset. I confront him about the credit app and he begins to explain that even though I may have a great rate with my credit union, I would be better off going with Toyota Financial. xxx. I told him I was very clear about having financing lined up and that I was not interested dinging my credit. How incredibly manipulative! I grabbed my license and insurance and told him this place is a joke and walked out. Toyota of Richardson is the reason why used car salespeople get a bad image. More
by jsong1982
Employees Worked With
Avery Mills
April 12, 2016
Service Experience Toyota of Richardson's Service and Body shop have been performing excellent work on my vehicles for 30 plus years. I've owned 4 Toyota's & I've been t Toyota of Richardson's Service and Body shop have been performing excellent work on my vehicles for 30 plus years. I've owned 4 Toyota's & I've been to many other shops (because I travel for my work) but I don't ever worry about any repairs when I leave my vehicles with Toyota of Richardson. Great personnel with exceptional service & who really care. More
by Kenneth Terjak
Employees Worked With
Steve Miller, James Holloman, Jeremi Chapman
April 01, 2016
Beyond Excellent Service The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richa The service at Toyota of Richardson is exceptional! There was no waiting for the shuttle service and follow up is immediate. Thank You Toyota of Richardson! More
by A Williams, Dallas
Employees Worked With
Alan Bostley
March 28, 2016
GREAT SERVICE! Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Toyota of Richardson has been my choice of Dealership for nearly 20 years. Every car I lease has been handled by Dwayne Dorsey. I use the Toyota of Richardson Service Department because when you drive up, they have on their "Sprint" shoes. We are always busy, and time is valuable. They service my vehicle in record time. If they are unable to finish it while I am there, I am furnished a ride to work and a call when the service is complete. If I need, they will even pick me up and take me to my car. Great service, great people. More
by CLA in Plano
Employees Worked With
Steve Miller was the associate this time but I will have to say, they are all very professional and respectful.
March 26, 2016
Good car and guy Good sales man Aaron. Give me a suitable price finally. Their price is based on internet. Show me the carfax and kbb directly. I like it as a modern p Good sales man Aaron. Give me a suitable price finally. Their price is based on internet. Show me the carfax and kbb directly. I like it as a modern purchasing way. More
by Arch
Employees Worked With
Aaron Grimshaw
