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Toyota of Richardson
Richardson, TX
2,562 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,562 reviews
March 21, 2016
"Excellent experience work Guaranteed!" I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NO I ALWAYS GET TREATED WELL. ALAN BOSTLEY IS A GREAT SERVICE ADVISOR. I ALWAYS FEEL HE UNDERSTANDS MY NEEDS AND NEVER TRIES TO SELL ME SOMETHING I DO NOT NEED. I AM VERY PLEASED WITH HIM AND THE TREATMENT AND SERVICE I GET. More
by Lori H.
Employees Worked With
Alan Bostley
March 13, 2016
ONE YEAR later and still no information on repairs I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption a I started a Toyota recall inspection for a design flaw on an engine for my RAV4 over a year ago. The engine was tested for excessive oil consumption and was classified to be in the group to have the engine block replaced under Toyota's recall directive. Today, one year later, I am still waiting to be informed the replacement block has arrived. I have called and emailed the dealerships numerous times. I also called Toyota Corporation for information and assistance. They each denied any accountability and point the finger at each other. After over six months of their complete denial, I got so frustrated I quit calling them. Last week I received an email from Toyota of Richardson to bring in my RAV4 for regular scheduled maintenance. That prompted me to make another call to the dealership. And guess what ALL the managers were out at a Toyota Conference and would not return to the dealership until the following Monday. In the process of being bounced around on the phone only to find out no manager was available to help me, I spoke to few employees in the service department. The bottom line is, I was told the replacement block from my RAV4 should have taken no more than TWO WEEKS to arrive after an order was placed. But here I am waiting over 52 weeks and still no one has a clue when my replacement block will available. I have owned a Toyota for every year since 1980. Unfortunately Toyota and their dealerships have a continued record of declining reliability in that time period. Their once impeccable reputation now sports 18 recalls on my model year RAV4 alone. Over that time they have turned me, a once loyal and outspoken supporter, into a disappointed and disdained consumer. This currant event is the final nail into my blind enthusiasm for Toyota products and their customer service!!! More
by Joeski
Employees Worked With
Derick Ezell, Robin Brooks
March 05, 2016
Body shop SUPER.. Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent conditi Great Job !! I have needed the services of the body shop twice and they all did a marvelous job restoring my Sienna minivan back to excellent condition. Thank You!! More
by Elmer
Employees Worked With
March 02, 2016
Excellent experience work Guaranteed! I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car I could go to a Toyota Service place near my home but I have always Taken my car to Toyota Richardson. I don't feel stress out when I leave my car or wait while my car is being worked on. I know it is being handled by the best. More
by Racine A.
Employees Worked With
Scott King
February 26, 2016
Best Customer Service Hands Down! Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is qui Best customer service hands down! I am always greeted with a friendly smile and a welcoming hello when I pull into the service department. Alan is quick and attentive when helping me with my car needs, he always goes above and beyond. More
by SGooch
Employees Worked With
Alan Bostley
February 26, 2016
Best Dealership /Linda Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service departm Toyota of Richardson has the best dealership, they are very helpful and go the extra mile to help you and are all ways friendly. their service department will answer you questions and will tell you what is going on with your as soon as possible. Employee dealt with: Johnny Nickel Service Advisor More
by lee983
Employees Worked With
Alan Bostley
February 22, 2016
good experience Derek Wallets was knowledgeable,courteous,and totally professional.I felt I got a good deal.He help through the whole process with ease and thoughtful Derek Wallets was knowledgeable,courteous,and totally professional.I felt I got a good deal.He help through the whole process with ease and thoughtfulness. More
by rwallets01
Employees Worked With
Derek Wallets
February 20, 2016
Great Service & Experience Just bought a car from Toyota of Richardson and was blown away by the experience. Derek was extremely helpful and knowledgeable, which made me feel tr Just bought a car from Toyota of Richardson and was blown away by the experience. Derek was extremely helpful and knowledgeable, which made me feel truly comfortable about my purchase. He provided information quickly and accurately that I appreciated since I have a busy schedule. I would definitely recommend him to friends and family. More
by Chris Sieffert
Employees Worked With
Derek Wallets
February 18, 2016
Awesome Service and Quick Approval Purchased a 4 Runner from Derek Wallets. He was very courteous and helpful. My schedule is hectic and he was able to get everything done quickly and e Purchased a 4 Runner from Derek Wallets. He was very courteous and helpful. My schedule is hectic and he was able to get everything done quickly and even personally delivered vehicle. Will definitely buy from him again and recommend friends and family. More
by Jquiane
Employees Worked With
Derek Wallets
February 18, 2016
Amazing Experience I recently worked with Derek Wallets on my first Toyota purchase. I was shopping multiple companies as I had several cars in mind to test drive. My I recently worked with Derek Wallets on my first Toyota purchase. I was shopping multiple companies as I had several cars in mind to test drive. My second of five planned stops was Toyota of Richardson and I left the dealership with my first Toyota purchase. Derek immediately greeted me upon entry, asked very specific questions about what I was looking for and then explained two choices of vehicles he felt would meet my needs. He was honest about the pros/cons of my other choices as it related to what he selected and explained the costs associated to each which ultimately drove me to my path to purchase. It was the most efficient car purchase I have experienced with next level customer service and overall product knowledge. He followed up several times afterwards making sure I didn't have any questions or issues which proved he truly cared about my purchase experience. More
by Chris Frederick
Employees Worked With
Derek Wallets
