Toyota of Richardson

good experience good company Everything good great good customer service.. would recommend to all my friends. They took care of all my concerns and already planning on buy another Everything good great good customer service.. would recommend to all my friends. They took care of all my concerns and already planning on buy another car next year More

Satisfied Customer December 9, 2014 Travis Uriegas Toyota of Richardson 1221 N. Central Expressway Richardson, TX 75080 Via e-mail: turiegas@richardsont December 9, 2014 Travis Uriegas Toyota of Richardson 1221 N. Central Expressway Richardson, TX 75080 Via e-mail: turiegas@richardsontoyota.com Travis, I want to thank you for your effort in obtaining the winning bid for a new 2014 Camry XLE, which we purchased from Richardson Toyota. I want to give you some background details of how you were chosen for this purchase, versus five other dealerships located nearby my home in Round Rock, TX, and Austin, TX, as well as San Antonio and Houston. Every request for a price quote I sent out to all of the dealerships contained a precise list of options I wanted included. Over a period of six weeks, I tried to obtain a bid from each dealership that would contain the list of options in writing as requested. You consistently detailed the exact options I desired with your price quote on various models of Camrys. All of the other dealerships provided quotes with one to three options missing. Numerous attempts to have your competitors revise their quotes resulted in a revised list with other options missing again. Not one dealership would ever present a quote without a number of requested options missing in the quote. This was very frustrating. Travis, every quote from you was well done, and included a detailed list of desired options at the lowest total price. All of the other dealerships played a shell game of now you see it, and now you don’t. You did not engage in this kind of frustrating nonsense. Consequently, we made the trip far away from our home to Richardson Toyota due to your consistent honesty and dedicated work ethic. The new Camry XLE had every option specified at the exact price quoted with no surprises and no hassle. Thanks again for a job well done. I will be contacting you in the future for another purchase. Regards, Craig Rogers More

Best Truck purchase ever. Sam had everything ready early, price agreed, truck ready to roll. In and out with new truck in 2 hours. THANK YOU!!! Will recommend to all my frie Sam had everything ready early, price agreed, truck ready to roll. In and out with new truck in 2 hours. THANK YOU!!! Will recommend to all my friends. More

Beware of the Finance Dept- too many hits on your credit rep Ben in Finance led us to believe Toyota was financing our vehicle and my paperwork says this as well. Now almost 4 weeks later I'm still receiving not Ben in Finance led us to believe Toyota was financing our vehicle and my paperwork says this as well. Now almost 4 weeks later I'm still receiving notices from various banks and finance groups that he submitted our credit to and have learned that my vehicle is evidently not financed by Toyota Motor Credit at all. This many hits on our credit report is very damaging to our scores which were both well above 800. I do not understand this blatant disregard for our credit as we work very hard to ensure there are not blemishes on our report. If I had poor credit, it might have been okay as he could have been trying to get me a better interest rate, but this was absolutely not necessary with my score being as high as it was. I have dealt with several vehicle dealerships and other companies in the past to finance items and never had my information ran thru so many different banks! I feel that Toyota of Richardson owes us an apologize for the points that they have caused to be deducted on our credit report due to all the hits. I can't recommend this dealership to anyone due to the finance departments misleading information and failure to disclose exactly what their intended use of credit information is and how negatively this impacts people. Also our experience with followup after the purchase of a vehicle has been lackluster at best. I contacted them about picking up a can of touchup paint that they were to get for me and wanted to make sure it was available before I drove there (hour and a half drive time). I was told yes, come on up. Guess what I get there and am told they don't have the color I need in stock! I was upset about the waste of my time and gas. Now I have been waiting a week and still haven't heard from them about the availability of the touch up paint. Guess I'm be calling back. I would say pick another dealership if you need a vehicle because in my experience the negatives are rapidly outweighing the positives!! More