Toyota of Richardson

Outstanding service always with a smile If you are looking for a car dealership that actually takes care of their customers then look no further. The sales experience was low stressed and ex If you are looking for a car dealership that actually takes care of their customers then look no further. The sales experience was low stressed and extremely fair in rating my trade. I originally thought I had paid too much for some of the service programs sold at the time of sale, but after experiencing the quality of service from that department I understand you get exactly what you paid for. Great people. Let you know up front any cost associated with the repair. Also they go above and beyond just service. Simple little things that really add up. I've never received back a dirty car, even when I took a dirty car. Had the tires rotated and noted when I got home that the air nozzles had new caps installed. Had a paint blemish (original from the factory) that disappeared on the last oil change. Little things that really make a difference.. All in all a Great Dealership. More

Promptness in attending to the reason for my visit. I am always pleased and satisfied by the quality of work done on my car every time I visit. Especially the shuttling me back and forth my home or offi I am always pleased and satisfied by the quality of work done on my car every time I visit. Especially the shuttling me back and forth my home or office back to the service workshop. Keep it up! More

Walid Khan always goes above and beyond what is required. We can always count on Walid Khan to help us get a good deal on a car. He is always professional. We will continue to use Toyota of Richardson. We can always count on Walid Khan to help us get a good deal on a car. He is always professional. We will continue to use Toyota of Richardson. More

Bent over backwards to help me Excellent place to do business. They worked with me together price down to a figure that I could afford. I would recommend this company to anyone.. Excellent place to do business. They worked with me together price down to a figure that I could afford. I would recommend this company to anyone.. More

Easy fast experience. Terry Torbet is the Best! Wanted a 2017 Tacoma. None is stock but Terry found one in shipment to Houston. Snagged it for me. Great price and NO Hassles. Would not buy from an Wanted a 2017 Tacoma. None is stock but Terry found one in shipment to Houston. Snagged it for me. Great price and NO Hassles. Would not buy from anyone but Terry Torbet. Invited to new car owners dinner next month. Looking forward to it. Thanks Toyota of Richardson! More

Great experience Bought a new Tacoma at Toyota of Richardson. Everyone was very friendly and great to work with. Thanks Chad and Miguel for a great experience! Bought a new Tacoma at Toyota of Richardson. Everyone was very friendly and great to work with. Thanks Chad and Miguel for a great experience! More

Excellent Service Alan Rogner was helpful, courteous, and efficient in getting my service needs completed. Every time I've dealt with him, he acts as if my issue is t Alan Rogner was helpful, courteous, and efficient in getting my service needs completed. Every time I've dealt with him, he acts as if my issue is the most important one he has at that time. He always makes sure the work is done well and as quickly as possible. More

Good Service and a bonus I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't I arrived at the service center all huffy. I happened upon the inspection form from a recent visit and noticed the rear brakes were 4mm. Why hadn't they been replaced? 4mm is not much. Also I recentely noticed a noise when I backed up from a parking space. A noise? How could this happen? The Corolla is serviced as recommended!! Vien Nguyen was the "lucky" advisor assigned and he was fantastic. He explained the difference in pad depth front and rear and how the car drove and braked. He requested a rear brake check on the service order. I brought up but decided not to have the corrosion on the battery cleaned because the engine started great. The service was finished in a very timely manner. The rear brakes were adjusted and lubed. No pad replacement necessary yet. In his office I changed my mind and asked the battery be cleaned. The desk had about six or seven orders already and another customer was waiting for his paperwork. Without fuss Vien just shifted gears -- no complaint -- and ordered the battery work on the Corolla which was in the courtesy car wash. Soon all the work was done. Vien answered my many questions -- I had forgotten how busy he was -- and was just patient and friendly as can be -- genuinely. The car does not sound like it is being winched when I back up, my battery is not a worry at all now andwhen I went to write this I realized a very valuable insight. Vien accommodated my bad mood, changing my order, all on a super busy day and was pleasant and friendly and keep it in perspective. I saw that I can get way to self-involved and self-centered. Vien's tolerance encouraged me to change that because he wasn't and he was the happier for it. Thank you. More

Excellent customer service!!! The dealership was willing to work with me on the price. The staff members were friendly & cordial. The dealership staff made you feel welcomed. I wo The dealership was willing to work with me on the price. The staff members were friendly & cordial. The dealership staff made you feel welcomed. I would recommend the dealership to friends & family. Great car buying experience... More