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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,907 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,907 reviews

May 29, 2026

Lee always takes care of me. I trust that he’s doing what needs to be done for my old car! More

by monicaseeley1950
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Toyota of Richardson responded

At Toyota of Richardson, we take great pride in building lasting relationships with our customers based on trust and reliability. Your feedback about the exceptional service you've received truly means a lot to us, and we're grateful for your continued loyalty.

May 28, 2026

Patrick is an excellent service advisor. The service was great and employees were courteous and informative. More

by Cmorlando2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Patrick Kelley
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May 29, 2026 -

Toyota of Richardson responded

Thank you immensely for taking the time to share your positive experience with us. We are delighted to hear that Patrick provided you with excellent service as your service advisor, and that our team was courteous and informative throughout your visit.

May 26, 2026

Your techniqual work is good. I will come back for other things to fix in my car. Thank you all. More

by Driss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Toyota of Richardson responded

We are overjoyed to hear that you were pleased with our technical work! Your confidence in our team's expertise means everything to us, and we truly appreciate you taking the time to share your positive experience.

May 23, 2026

Happy with my service and my service advisor, Lee Schuster did an excellent job for me More

by larry-morgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 26, 2026 -

Toyota of Richardson responded

Your feedback about the quality of service you received means a great deal to us at Toyota of Richardson. We take pride in ensuring our customers have outstanding experiences, and it's wonderful to know we met your expectations. We appreciate your trust in us and look forward to continuing to serve you in the future.

May 22, 2026

The service at Toyota of Richardson was great and the employees were courteous and informative.. More

by snappa101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Martin Stinger
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May 26, 2026 -

Toyota of Richardson responded

We are pleased to hear about your positive experience with our service team. Your feedback regarding our courteous and informative employees truly means a lot to us at Toyota of Richardson.

May 18, 2026

Toyota of Richardson is a great place to purchase, I am repetitive client but I believe some of their employees need some help with customer care. During my purchase, mark anderson was extremely disrespect More

by Jesusafranco10
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Waleed Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 18, 2026 -

Toyota of Richardson responded

We sincerely value your continued loyalty as a repeat customer and appreciate you sharing your experience with Toyota of Richardson. It means so much that you consider us a great place for your vehicle purchases, and your trust in returning to us speaks volumes. We understand how important respectful customer service is throughout the entire purchasing process, and we take your feedback about needing improvement in customer care very seriously. We are grateful that another team member was able to step in to help ensure your experience continued smoothly. Your observations about the need for management review are valuable, and we will certainly address the concerns you've raised about professional conduct and customer interactions. Thank you for giving us the opportunity to serve you again despite this challenge, and we remain committed to earning your continued business through better service.

May 17, 2026

Delete the surcharge of 3 % It is not a welcome expenses on top of the hihg dollar billc More

by judyto704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vladislav Evelsen
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May 26, 2026 -

Toyota of Richardson responded

Thank you for taking the time to share your feedback. We understand your concern about the additional charges on your service bill. We recognize that unexpected fees can be frustrating. Your input helps us better understand how our pricing structure affects our customers. We value your business and appreciate you bringing this matter to our attention.

May 17, 2026

I would give them negative star if I could. Reserved a car by appointment and drove 2 hours was on time and they sold the car out from under me 10 minutes earlier. Very unprofessional and disi More

by Captain America
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Terry Torbet
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Alicea
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Thai
1.0
This rating includes all reviews, with more weight given to recent reviews.
Shervin Razmgir
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Luu
1.0
This rating includes all reviews, with more weight given to recent reviews.
Theo Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Esparza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Toyota of Richardson responded

We appreciate you taking the time to share feedback regarding your recent experience with our sales team. Our goal is to provide clear communication and a professional purchasing process for every customer, especially when coordinating appointments and vehicle availability. We value the opportunity to review the circumstances surrounding your visit and address your concerns further. Please reach out to Maria Arenas at marenas@vtaig.com so we may assist you directly.

May 17, 2026

I only go to Toyota of Richardson and I always ask for Beth Anne Rose. she always go an extra mile and help anyway that she can. More

by Jess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bath Anne Rose
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May 26, 2026 -

Toyota of Richardson responded

We are overjoyed to hear about your loyalty to Toyota of Richardson and your wonderful experience with Beth Anne Rose. It means so much to us that you consistently choose our dealership and that Beth Anne has made such a positive impression by going above and beyond to assist you in every way possible. Your dedication as a customer is truly valued, and we are grateful that Beth Anne continues to provide the exceptional service that keeps you coming back. Thank you for taking the time to share your experience with us.

May 15, 2026

Great service. Explains everything before proceeding. Attentive management. Very conscious of time factor so customers are taken at time designated on appointme More

by Marlenegorin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2026 -

Toyota of Richardson responded

We are ecstatic to hear about your positive experience! Your feedback about our thorough explanations and attentive management means so much to our team. We understand how valuable your time is, and we're delighted that our commitment to honoring appointment schedules made a difference in your visit. Thank you for recognizing our efforts to provide quality service while respecting your busy schedule.

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