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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,596 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,596 reviews

August 24, 2024

Fast, efficient, kind people They are all Very helpful, they got me in and out quick More

by linamize
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aron
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Aug 28, 2024 -

Toyota of Richardson responded

Thank you for the great feedback! We’re glad to hear that you found our team fast, efficient, and kind. It’s our goal to provide quick and helpful service, and we’re pleased to know we met that standard for you. If you need anything else, don’t hesitate to reach out!

August 24, 2024

10/10 service and genuinely very nice staff all around. I came in for an oil change and got an oil change without any upcharge. More

by 69ApexLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
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Aug 28, 2024 -

Toyota of Richardson responded

Thank you for the fantastic review! We're thrilled to hear that you had a 10/10 experience and found our staff to be nice. It's great to know that your oil change went smoothly without any unexpected charges. We look forward to serving you again in the future. If you need anything else, don't hesitate to reach out!

August 23, 2024

Incredibly disappointed, Ben Boyd was blatantly disrespectful. In sales the customer is always right and should be treated with respect. More

by Disappointed Customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ben Boyd
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2024 -

Toyota of Richardson responded

We are very sorry to hear about your disappointing experience with our sales staff. Respect and professionalism are core values for us, and it’s concerning to hear that you felt disrespected. Please reach out to Maria Arenas at marenas@vtaig.com. She will be able to address your concerns directly and work to resolve the issue. Thank you for bringing this to our attention, and we appreciate your patience.

August 23, 2024

I have had excellent buying and service experiences with this dealer. My service advisor is competent and trustworthy. More

by AK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Anne Rose
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Aug 28, 2024 -

Toyota of Richardson responded

Thank you for sharing your positive experiences with us! We're delighted to hear that both your buying and service experiences have been excellent. It’s great to know that your service advisor has been competent and trustworthy. Your satisfaction is our top priority, and we appreciate your continued trust in our dealership. If there’s anything more we can do for you, please don’t hesitate to let us know!

August 23, 2024

Asst. Service Manager was responsive to my needs. I was told 1 to 1.5 hours but my car was ready to go in 30 minutes. Very pleased. More

by George Pickett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Albiso
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Aug 28, 2024 -

Toyota of Richardson responded

We’re thrilled to hear about your positive experience! It’s great to know that our Assistant Service Manager was responsive to your needs and that your car was ready much sooner than expected. Your satisfaction is important to us, and we appreciate your feedback. If you need anything else, don’t hesitate to reach out!

August 22, 2024

Great and timely service today. Roger did a great job. He made sure everything went well. More

by kedricesimpson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We’re glad to hear that Roger provided you with great and timely service. We’ll be sure to share your feedback with him. If you need anything else or have further questions, feel free to reach out. We look forward to seeing you again!

August 21, 2024

Fantastic service from Aaron Cox and the team at Toyota Richardson. They took care of some recall issues and made repairs super fast. Will definitely use them in the future! More

by PL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Cox
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you for your kind words! We're delighted to hear that Aaron and the team provided you with fantastic service and quickly handled your recall issues. We look forward to assisting you in the future and appreciate your trust in us. If you need anything else, don’t hesitate to reach out!

August 21, 2024

Easy to schedule your appointments online, very quick service, shuttle to and from your destination (within 10 miles), very polite and professional at the entrance, not pushy to sell you what your car do More

by HA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roger at the service department, and the shuttle divers both ways
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you so much for sharing your detailed feedback! We're delighted to hear that you enjoyed the convenience of scheduling online, our quick service, and the shuttle option. It's also great to know that our team’s professionalism and clear communication stood out to you. We appreciate your suggestion about the car wash, and we'll certainly keep it in mind to further enhance our service. We're thrilled you had a great experience overall, and we look forward to welcoming you back in the future!

August 21, 2024

Very professional and very friendly, i have been going here since i bought my car in 2020. More

by fbluisjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Palencia
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Aug 27, 2024 -

Toyota of Richardson responded

Thank you for being a loyal customer since 2020! We’re thrilled to hear that you've consistently had positive experiences with our professional and friendly team. Your continued trust and support mean a lot to us. We look forward to serving you for many more years to come!

August 20, 2024

First time visited for my car service it was done fast and all taken care of. Thank you More

by bipin529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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