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Toyota of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.8
2,732 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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1221 N Central Expressway

Richardson, TX

75080

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Showing 2,732 reviews

September 19, 2025

From time of car drop off to car pick up, I was kept informed of the progress and any issues that needed to be addressed. I was given a full list of costs and why the issue needed to be taken care of. I More

by Pjbroom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terry Torbet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vladislav Andre Eve 3669
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Sep 19, 2025 -

Toyota of Richardson responded

We are absolutely thrilled to hear about your positive experience with our service team. Your feedback about being kept informed throughout the entire process shows how much our communication efforts mean to our customers. We understand how important transparency is when it comes to repair costs and necessary work, so we are delighted that you found our explanations clear and helpful. It means so much to us that you felt cared for both in terms of the attention given to your vehicle and your personal comfort while waiting. Your trust in Toyota of Richardson is greatly appreciated, and we look forward to continuing to provide you with the same level of excellent service in the future.

September 18, 2025

Everything was and easy process my guy was excellent, he helped me with a discount so I appreciate that. More

by Ty peeps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dexter Tchen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrell Pinnock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Herouy Makonnen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noel Hanback
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 19, 2025 -

Toyota of Richardson responded

Your review is appreciated! We are thrilled to hear that your experience with us was smooth and straightforward. It sounds like our team member provided you with exceptional service and was able to help you save money with a special discount. We take pride in having knowledgeable staff who go the extra mile to ensure our customers have a positive experience. Your kind words mean a lot to our entire team, and we look forward to serving you again in the future.

September 14, 2025

Justin the service advisor was great as always! Friendly, helpful, and reassuring. He's a valuable member to Toyota and I'd definitely ask for him again my next visit More

by amandrrpandrr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
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September 12, 2025

Exceptional customer service. Vlad especially was exceptional in communicating with my on all the questions I had. His customer service skills are excellent. Will come back to see More

by platinumgoldz26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vlad, M
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September 12, 2025

Quick and courtesy and professional service. Purchased my new Tundra in May. Nothing but the service when I bring it in for maintenance. More

by 1794Dude
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chin, Dakota,
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September 10, 2025

Very helpful advisor who explained everything to me. Service was done quickly. Shuttle service is an unexpected bonus and much appreciated More

by Avalon
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mitch burgdorf
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September 10, 2025

First time there today. Fast service..friendly people..nice waiting areas..clean and inviting..thank you More

by Mac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
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Oct 01, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive first experience with us! We're delighted to hear you enjoyed our fast service, friendly staff, and clean waiting areas. We appreciate your kind words and look forward to serving you again at Toyota of Richardson.

September 09, 2025

Thanks for all good work. I really appreciate it your customer services and team work. More

by faithnjoku349
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Boyd
3.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Arenas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
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Sep 30, 2025 -

Toyota of Richardson responded

Thank you for your positive feedback! We're thrilled to hear you appreciate our customer service and teamwork. Your recognition motivates us to continue delivering excellent service. We're grateful for your business and thank you for choosing Toyota of Richardson.

September 09, 2025

I no longer consider going to other mechanics, because I feel well cared for by Lee Schuster More

by Jewett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 30, 2025 -

Toyota of Richardson responded

We are grateful for your loyalty and trust in our service team. It means so much to hear that you feel genuinely cared for and no longer need to look elsewhere for your automotive needs. Thank you for taking the time to share your experience with us.

September 06, 2025

Dishonest pricing. I found a used car on their website. When I clicked 'today's price', the price went up - in one case $1,267, and in a second case $1,113. They jus More

by mhmartin2002
Finance Experience
Recommend Dealer
No
Employees Worked With
No employees; just the website.
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Sep 24, 2025 -

Toyota of Richardson responded

We are concerned to hear about your experience and we take your concerns seriously. Your feedback helps us identify areas where we can improve our online experience to better serve our customers. We would appreciate the opportunity to discuss this matter further and work toward a resolution. Please contact Maria Arenas at marenas@vtaig.com so we can address your specific concerns directly.

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