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Toyota of Richardson
Richardson, TX
2,127 Reviews
Toyota of Richardson online, located in the North Dallas area offers Internet Specials on new and pre-owned Toyotas. Quick and easy quotes. We have a great selection of new cars, new trucks and pre-owned vehicles including Toyota certified. From the moment you walk into our showroom, you will know our commitment to Customer Service is second to none. We strive to provide an exceptional experience, be considerate of your time and supply all the information you are seeking. Our trained professional staff awaits the opportunity to meet you. Whether you are considering a New Toyota, quality Pre-Owned vehicle or need to use our Service, Parts or Body Shop, you've come to the right place.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday 9:00 AM - 5:00 PM
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Showing 2,127 reviews
May 30, 2022
We found a perfect vehicle at a good price. We actually were planning to purchase the car sight unseen, drive up to the area for an event and pick-up the car during our visit. We spent all da We actually were planning to purchase the car sight unseen, drive up to the area for an event and pick-up the car during our visit. We spent all day back and forth on phone, email and text. Passed off to multiple sales reps. They first suddenly increased the price of the car, then "honored" the original price only to add $2995 as a "dealer loyalty program" for their services (who does this?!?) . No services or incentives offered with this "program" but rather for their procurement & conditioning of the car. Conveniently, this charge was the price difference from the "honored" price. Told them to delete the line item, match the interest rate like they promised and then suddenly there is no room for customer service. We ended up not purchasing. Never have we ever encountered this type of dishonest sales practice and terrible customer experience in the years we’ve bought new or used cars! Found all over the internet that this dealership practices up-charging their customers like this regularly! Read your offers and make sure you don't get scammed by this dealership! More
by Dr.Cee43
Helpful May 25, 2022
Amazing sales experience. Jon was clearly interested in my being happy with my purchase. Low pressure but heavy on finding the right fit. Great personality, treated me like a Jon was clearly interested in my being happy with my purchase. Low pressure but heavy on finding the right fit. Great personality, treated me like a valued customer even though I didn't finance here. Highly recommend buying your car from Jonathan. More
by yasminmcgain
Employees Worked With
Jon Patterson
May 25, 2022
Jon was great. He turned a potentially bad experience around. He is friendly and knowledgeable. Would definitely walk around other dealers desks to get to him next He turned a potentially bad experience around. He is friendly and knowledgeable. Would definitely walk around other dealers desks to get to him next time. More
by ewingsc1981
Employees Worked With
Jon Patterson
May 23, 2022
Right price, quick negotiations, met my expectations of what I expected to pay out the door. Even fought to match carmax appraisal which was higher than I would have expected. what I expected to pay out the door. Even fought to match carmax appraisal which was higher than I would have expected. More
by ArcxNsparks
May 21, 2022
Set up to meet with Rob Bauer at Toyota of Richardson. I was met promptly and Rob was OUTSTANDING! The car I inquired about was waiting and we took a test ride - all went very well and Rob took care of an I was met promptly and Rob was OUTSTANDING! The car I inquired about was waiting and we took a test ride - all went very well and Rob took care of any questions I had, was thorough in answering them, and went through all the paperwork easily. (Thanks, Rob, I hate that part!) Very nice experience all around and thanks again, Rob, for a great car buying experience! More
by R. Brown
May 20, 2022
JP was great. Really listened to what I wanted and was trying to do. Made everything work out perfectly. After the sale, I had an issue with the temporary tag g Really listened to what I wanted and was trying to do. Made everything work out perfectly. After the sale, I had an issue with the temporary tag getting lost/stolen and he jumped right on that to fix the situation. Would definitely go back to JP for my next purchase and highly recommend him. More
by jerry_harris_jr
Employees Worked With
Jon Patterson
May 19, 2022
Jonathan was a great help in my search for a used and reliable vehicle. He left me more than satisfied with his customer service and adherence to what i was looking for in my search. Thanks again Jonatha reliable vehicle. He left me more than satisfied with his customer service and adherence to what i was looking for in my search. Thanks again Jonathan! More
by Asdfgh
Employees Worked With
Jon Patterson
May 18, 2022
Really really grateful for Rob! You were the only one willing to help me out, you communicated with me (which is really huge for me) Thank you! I will definitely be back Bye by You were the only one willing to help me out, you communicated with me (which is really huge for me) Thank you! I will definitely be back Bye bye Ford hello Toyota!! More
by Rosie Trujillo
May 17, 2022
Rob is the best, this is our familys second purchase from Toyota of Richardson, and we will definitely come see Rob for our third, he was very communicative with us and kept us informed with the process. Goo Toyota of Richardson, and we will definitely come see Rob for our third, he was very communicative with us and kept us informed with the process. Good guy and explained in detail. More
by truace23
Employees Worked With
