Toyota of Richardson - Service Center

From the moment I drove up to get my Rav 4 serviced, Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and tha Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and that he would call me as I was leaving the car. Sure enough, much earlier than I expected, his friendly voice was at the other end of the phone saying it was all done, what the price was, and was there anything else he could do for me. He was very professional, friendly, courteous, and helpful! And I have found the Service Department at this dealership to be this way everytime I'm there for my routine servicing. More

The only item was the TV station selection. THEN I found out why, oh my. Next time I'll be bringing my laptop. The service was great. I did ask about a very unusual problem with the left front headlight. out why, oh my. Next time I'll be bringing my laptop. The service was great. I did ask about a very unusual problem with the left front headlight. It was cracked. Not from any damage I was aware of. These were numerous with 2 to 3 cm between them. If this had been damage there would have been noticeable damage between the cracks. I showed them this and they came to the same conclusion. It was replaced under my warranty. That's all More

Love Toyota Service. The employees go out of their way to listen to you and provide the service you request. They call you back when they say they will, and do a good job on actually fixing/maintaining y to listen to you and provide the service you request. They call you back when they say they will, and do a good job on actually fixing/maintaining your car. We have driven Toyota vehicles for over 15 years, and used Toyota Service centers. More

I like Toyotas, our car we got from them and the service from them. I don't want to buy from anybody else. OF COURSE, I'LL RECOMMEND THEM. I'm afraid I'm a man of few words and try to be brief and conci from them. I don't want to buy from anybody else. OF COURSE, I'LL RECOMMEND THEM. I'm afraid I'm a man of few words and try to be brief and concise. I hope what I say is enough to be taken seriously. Thank you. JACK WALLER More

I had to have my car towed and was not sure what was wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was s wrong with it. The car arrived about 10:30 am and within an hour Matt Grier was calling me with their assessment. On top of everything else I was strapped for cash so Matt worked with my budget and made sure the most critical items were repaired in order to get the car up and running safely. They were able to repair my car in less than 24 hours. Matt also gave me a copy of their estimate when I picked up my car so I would know exactly which repairs were done and which ones still needed to be done. And on top of all this, with no prompting from me, Matt replaced a broken knob on my A/C Heating controls for no charge. This may seem like a small thing BUT that broken knob had been driving me crazy!!! More

I took my car in for an oil change, inspection sticker and general checkup. I always feel comfortable going to Toyota of Richardson because they've never tried to rip me off by doing unnecessary work. The and general checkup. I always feel comfortable going to Toyota of Richardson because they've never tried to rip me off by doing unnecessary work. They've always gotten the work done in a reasonable amount of time and provided transportation to and from my home. More

Scheduled my car immediately for this recall repair. Was able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out able to pick my car up in 2 hours with no inconvenience. Advisor was very courteous and expedited the scheduling of my car for repair. The check out process was very efficient and took a minimum of time. More

01-25-2011 I brought in my 2009 Tacoma truck to Toyota 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service M 01-25-2011 I brought in my 2009 Tacoma truck to Toyota of Richardson today to have the 60,000 mile factory service performed. I called the Service Manager James Holloman at 2:00 today and he said to have the vehicle in by 3:00 and he'd have it done by 5:30. The truck was done at 5:00pm and the dealer even washed the truck! It was a great experience and I was treated very nicely. I have been going to this dealership for the past 10 years and I have ALWAYS had great experiences! They are fast, efficient and I feel that they always take care of me and are honest and straight-forward. I am a life-long customer! Thanks for the great service, "I'll be back!" More

Lee Schuster ssisted me with minor problem with 2010 Cambry - ordered the parts needed, called me promtply after they arrived, helped me with rental car, and checked me out after service completed!Lee w Cambry - ordered the parts needed, called me promtply after they arrived, helped me with rental car, and checked me out after service completed!Lee was always asking if any questions to be answered or concerns. More

Took my car in for routine oil change, tire rotation, inspection. Was told car would not pass inspection because of tires. (I only have 39,000 miles) I take my car in every 3 months for oil change and inspection. Was told car would not pass inspection because of tires. (I only have 39,000 miles) I take my car in every 3 months for oil change and rotation. I did not agree with Mickey (service advisor). I picked my car up and took in to a random Kwik Lube in Plano where it passed immediately. I asked the mechanic to show me what Toyota was talking about and he said I had plenty of tread. I returned to Toyota of Richardson where I spoke to the Service Manager James Holloman. I asked him to look at my tires and he agreed I did not need new tires. He called the lie they had told me a "MISTAKE." So, the 4 new tires they wanted to sell me and the bold face lie was a "MISTAKE." WOW....Ladies, re-think your visit to this dealership for repairs. We need to trust what we are being told and if they will lie about tires, what is next? Expensive work that is what is next. Get a second opinion and be educated as much as possible about your car. A very unsatisfied customer with Toyota of Richardson. Debbie Tafelski More