Toyota of Richardson - Service Center

service is usually great. Items are fixed and fixed right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. right the first time. My only complaint is the cost is really high...I know labor is expensive, but Toyota seems to be higher than the competition. We also drive Nissans, and their maintenance is always cheaper for the same items. $60 for an oil change and tire rotation is really steep. I am an extremely loyal Toyota owner and have been for 20 years. But if maintenance costs continue to outpace the competition, I might need to look at other brands when we decide to replace. More

They know the vehicle and help you get the best price on the work you need done. They listen to you and do not try to up sell you. the work you need done. They listen to you and do not try to up sell you. More

Spencer went the extra distance to keep me as a customer. He saw that I was going to take my money elsewhere and he made a quick decision that kept me as a customer. I needed a car rental and needed to get He saw that I was going to take my money elsewhere and he made a quick decision that kept me as a customer. I needed a car rental and needed to get back to work during my lunch break. The car rental was going to take too long and cause me to be late returning from lunch. Spencer got me a rental in a matter of minutes and I was on my way. He got my car in and out of the shop in short order. He kept me informed on what my situation was. Because of him, I will go to Toyota of Richardson to get my Avalon serviced. More

Great experience with this dealership every time. I used Great experience with this dealership every time. I used this dealership for buying my Toyota Camry 4 years ago, and several times for service of my Great experience with this dealership every time. I used this dealership for buying my Toyota Camry 4 years ago, and several times for service of my car and Toyota Carolla of my wives car. I recommend this dealership to my relatives and collegues as well. More

Great customer service. I moved to the Texas area a little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I took it to the dealership in McKinney and they little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I took it to the dealership in McKinney and they never followed up with me after the service. I needed to get some work done to my my vehicle and I passed Toyota of Richardson on my daily to commute to work and it happens to be close to my work and so I decided to drop it of there. Long story short, I have taken my vehicle there on three different occassions now for service and will continue to do so thanks to the great customer service of Mickey Hagar, who has been a pleasure to work with on each occassion. More

I have given this rating of all 5's because there are no 10's. The service I receive from Jeremi Chapman and all other employees with this dealership extends beyond 100% I could not ask for any better ser 10's. The service I receive from Jeremi Chapman and all other employees with this dealership extends beyond 100% I could not ask for any better service from anyone within this service department of Toyota of Richardson. More

I had the most positive experience that one could ever ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealershi ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealerships. This visit alone will make me buy all of my future purchases from Toyota of Richardson. More

Great Customer Service. Lee was very helpful to explained what was done, and the cost. Would certainly recommend this dealership to anyone. I've been having my Toyota serviced here since 2005 whe explained what was done, and the cost. Would certainly recommend this dealership to anyone. I've been having my Toyota serviced here since 2005 where it was purchased. The waiting room was clean and very accessable. The work was done quickly and satisfactory. More

Excellent Customer Service...Very Good work and Very quick ... I went to fix a factory Recall, Oil Change, Tire Rotation and Basic Inspection. On Tuesday, I dropped the car around 7pm and picked it quick ... I went to fix a factory Recall, Oil Change, Tire Rotation and Basic Inspection. On Tuesday, I dropped the car around 7pm and picked it up by 9pm. Everything was done neat and on time... Very happy about my visit... More

I switched from Toyota of Plano to Toyota of Richardson because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer in McKinney. Randy has always made me feel welcome and my service was completed in the time stated. Toyota of Richardson is a very friendly dealership and I would recommend this to dealer to my friends and family. More