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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,476 Reviews

1,476 Reviews of Toyota of Richardson - Service Center

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June 27, 2025

Thanks for helping me engine oil change and brakes fluid flush. Thanks for providing good service More

by qzhang4504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benito Silverio Naje
June 27, 2025

Good customer service always. I like Toyota of Richardson. They are always on point. Thank you 🙏 More

by jadaadusei
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 25, 2025

Service advisor Kelce was awesome. From driving in to the Service department to checkout everyone was awesome. More

by fourmvendingllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey Stiger
Jun 26, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Kelce and the entire service team made your visit smooth from start to finish. Providing great service at every step is our goal, and it's wonderful to know that came through during your visit. We appreciate your kind words and look forward to seeing you next time!

June 24, 2025

Excellent job with Toyota rav4 2023 The best product and love it. I have recommended it to my uncle to get one More

by bimboadesida.ba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Obazee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 25, 2025 -

Toyota of Richardson responded

Thank you for the fantastic review! We're thrilled to hear you're loving your 2023 RAV4 and appreciate your recommendation. Your support means a lot to us!

June 24, 2025

Service was timely and complete. The quoted price was close to the final invoice. On a negative note, there were so many people waiting inside that there wasn’t a seat anywhere. More

by Apollobnd1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark, in service
Jun 25, 2025 -

Toyota of Richardson responded

Thank you for your fantastic feedback! We're glad to hear that you found our service timely and our pricing transparent. We appreciate your patience during busy times and are continually working to improve the experience for all our customers. Your insights are invaluable to us!

June 22, 2025

My service person was great. She kept me informed of the process. She gave me repair options to suit my budget. I’m extremely satisfied with the service. More

by debbdoyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann Rose
Jun 24, 2025 -

Toyota of Richardson responded

Thank you! We're thrilled to hear about your positive experience. Keeping our customers informed and offering budget-friendly options is a priority for us. Your satisfaction means a lot, and we look forward to serving you again!

June 22, 2025

Benito was very helpful with my needs. it was my second time that I do business with him still very helpful and nice person . More

by josejcn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benito
Jun 24, 2025 -

Toyota of Richardson responded

We're thrilled to hear that Benito provided you with excellent service again! It's always great to see returning customers. Thank you for your kind words and for choosing us for your automotive needs. We look forward to assisting you in the future!

June 22, 2025

Went in for a simple break job, but was advised of a more serious matter. After looking back on the symptoms, my car has had for the past two months. I’m very lucky that I didn’t have an accident. I am very More

by debbdoyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beth Ann Rose
Jun 24, 2025 -

Toyota of Richardson responded

Thank you for sharing your experience! We're thrilled to hear that Beth Ann and our technician provided you with attentive service. Ensuring your safety is our top priority, and we're glad you caught the issue in time. We appreciate your trust in us!

June 20, 2025

Excellent service and professional attitude from the employees at my recent visit to the dealership More

by Ercole-Novoa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2025 -

Toyota of Richardson responded

Thank you for your fantastic feedback! We're thrilled to hear that you experienced excellent service and professionalism during your visit. Our team works hard to ensure every customer feels valued, and it's great to know we hit the mark with you!

June 18, 2025

Despite any apparent confusion, they do great. Be patient and they get things get fixed. More

by tcubillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guys at the lane.
Jun 19, 2025 -

Toyota of Richardson responded

Thank you for your understanding and patience! We’re glad to hear that our team was able to resolve everything to your satisfaction. Your feedback helps us continue to improve and provide great service. We look forward to assisting you again in the future!