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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,452 Reviews
Call Service Center (972) 201-9228

1,452 Reviews of Toyota of Richardson - Service Center

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June 02, 2025

Dylan went above beyond to communicate with me the recommend services that were needed and their costs. This detailed information made it possible for me to make informed decisions that were best for More

by denicerose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
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Jun 12, 2025 -

Toyota of Richardson responded

Thank you, Denice, for your wonderful feedback! We are thrilled to hear that Dylan provided you with exceptional service and clear communication regarding the recommended services. It's fantastic to know that his efforts helped you make informed decisions for your vehicle. We appreciate your recognition of the importance of customer service, and we are proud to have team members like Dylan who consistently strive to exceed expectations. We look forward to welcoming you back and ensuring your continued satisfaction!

May 30, 2025

The staff were courteous and took their time to explain all my service needs from the multi-point inspections. More

by michaeltran9575
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Le
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Jun 06, 2025 -

Toyota of Richardson responded

Thank you, Michael, for your wonderful review! We appreciate your recognition of our courteous staff and their dedication to providing thorough explanations of your service needs. It’s our goal to ensure that every customer feels informed and valued. We look forward to serving you again!

May 30, 2025

Great place to buy a car and service is included for two years. Bought 3 cars there already More

by Bcarrera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elvin
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Jun 09, 2025 -

Toyota of Richardson responded

Thank you for your wonderful feedback! We are thrilled to hear that you have had such a positive experience with us and that our service has met your expectations. Buying multiple cars is a testament to your trust in us, and we truly appreciate your loyalty. We look forward to serving you again in the future!

May 30, 2025

Fast service, amazing staff who is willing to go the extra mile. Lobby had comfortable seats and the coffee was great. More

by Carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
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Jun 10, 2025 -

Toyota of Richardson responded

Thank you, Carlos, for your fantastic review! We are thrilled to hear that you experienced fast service and found our staff to be dedicated to going the extra mile. It’s great to know that you enjoyed the comfortable lobby and the coffee as well. Your satisfaction is our priority, and we look forward to serving you again in the future!

May 28, 2025

Had to bring my car back due to a noise. They were true to their word in helping me out with a brand new replacement part much sooner than anticipated. The service tech and Service Manager m More

by Jane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casey and Johnny, Service Dept
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Jun 05, 2025 -

Toyota of Richardson responded

Thank you, Jane, for your wonderful review! We are delighted to hear that our team was able to assist you promptly and provide a new replacement part. It’s our goal to ensure that every customer feels valued, and we appreciate your recognition of our service tech and Service Manager. We look forward to serving you again!

May 27, 2025

Glad you open at 7a, overnight drop box option. Thankful you provide a shuttle ride. More

by Simply Cam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad our 7 AM opening, overnight drop box, and shuttle service are convenient for you. We appreciate your support!

May 27, 2025

Great and informative service rep. Answered all my questions and clearly presented options to me. More

by bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch
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May 28, 2025 -

Toyota of Richardson responded

Thank you for your feedback! We're glad our service rep was informative and answered all your questions clearly. We appreciate your support!

May 26, 2025

Very helpful dealership for car purchase. Excellent car maintenance service. Reasonable prices and professional in dealing with customers. Thanks More

by khukho52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2025 -

Toyota of Richardson responded

Thank you for your kind words and for taking the time to share your positive experience with us. We are thrilled to hear that you found our dealership helpful and our maintenance service to be excellent. Our team is dedicated to providing professional and reasonable service to all our customers, and your feedback reinforces our commitment. We look forward to serving you again!

May 25, 2025

The Richardson store truly displayed excellence in providing excellent customer service. Congratulations to Dalton L. For being such an awesome service advisor. More

by Jple19101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dalton Lee
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May 28, 2025 -

Toyota of Richardson responded

Thank you for your wonderful review! We are thrilled to hear about your positive experience. Providing excellent customer service is our top priority, and it's fantastic to know that Dalton made such a positive impact during your visit. We appreciate your recognition of his efforts and will be sure to pass along your kind words. Thank you again for your support!

May 24, 2025

Marco Villa is his name; he took great care of me. He was very kind, I really liked his sense of humor. More

by write2educate
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa was excellent
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May 28, 2025 -

Toyota of Richardson responded

Thank you for sharing your positive experience with Marco Villa. We are delighted to hear that he provided you with exceptional care and that his kindness and sense of humor made a lasting impression. Our team strives to create a welcoming atmosphere, and it's wonderful to know that Marco contributed to that for you. We appreciate your support!

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