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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,458 Reviews

1,458 Reviews of Toyota of Richardson - Service Center

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December 22, 2024

They always go above and beyond to take care of my questions and concerns. It shows they care about me and not just the transaction. More

by mlee001281
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lonnie Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Toyota of Richardson responded

Thank you so much for your kind words! We're thrilled to hear that our team has been able to address your questions and concerns with care. Providing great service and building lasting relationships is our priority, and we're grateful for your trust in us. We look forward to continuing to serve you!

December 22, 2024

Was able to schedule service same day without issues. Professional and courteous. Knowledgeable and easy to talk to More

by hao_n89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harris Nguyen
Dec 27, 2024 -

Toyota of Richardson responded

Thank you for the wonderful review! We're so glad to hear that you had a smooth experience scheduling your service and that our team was professional, courteous, and knowledgeable. We truly appreciate your feedback and look forward to assisting you again in the future!

December 21, 2024

When I pulled up, BethAnn was prompt to come to my car to ask what was needed. She attentively listened and addressed all concerns. My car was completed before promised. Exceptional service. More

by debbdoyle14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BethAnn Rose
Dec 23, 2024 -

Toyota of Richardson responded

Thank you for your amazing review! We’re so pleased to hear that BethAnn provided you with prompt, attentive, and exceptional service. Listening to and addressing our customers’ concerns is something we strive for, and we’re thrilled that your car was completed ahead of schedule. We’ll be sure to pass along your kind words to BethAnn and the team. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

December 21, 2024

Lee Schuster is a world class service advisor who works with world class techs and service advisors. I know my car is good hands when I bring it in to Toyota of Richardson! More

by docjstrange
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Boyd
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Richardson responded

Thank you for your fantastic review! We’re so glad to hear that Lee and our team have provided you with a world-class service experience. Knowing that you feel your car is in good hands when you bring it to our service department means a lot to us. Our team is dedicated to providing top-notch service and care, and we appreciate your recognition of their hard work. If you have any questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again!

December 20, 2024

I'm always treated fairly & quickly when I need assistance. There are a lot of knowledgeable & helpful techs & mechanics @ this dealers service department. More

by namasters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

Toyota of Richardson responded

Thank you for your fantastic feedback! We’re thrilled to hear that you consistently feel treated fairly and receive prompt assistance from our service department. Our team of knowledgeable techs and mechanics is dedicated to providing the best service possible, and it's great to know they have made a positive impression on you. If you need anything in the future or have further questions, please don’t hesitate to reach out. We look forward to serving you again!

December 18, 2024

Harrison Nguyen is a great service tech and was very thorough and professional. He has now taken care of me on a couple of occasions and been great. More

by 2pourboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harrison Nguyen
Dec 19, 2024 -

Toyota of Richardson responded

Thank you for your positive feedback! We’re delighted to hear that Harrison has consistently provided you with thorough and professional service. It's wonderful to know that he has taken great care of you on multiple occasions. We appreciate your trust in our team and look forward to continuing to serve you in the future. If you have any questions or need assistance, please don't hesitate to reach out!

December 18, 2024

The service sets the standard! It's because of this department that when I am ready to buy new car, I'll start here. More

by johnwcarlisle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Dec 20, 2024 -

Toyota of Richardson responded

Thank you for your fantastic feedback! We're thrilled to hear that you believe our service sets the standard. It’s our goal to provide exceptional experiences that keep our customers coming back, and we are honored that you’ll consider us when you’re ready to purchase your next car. Your support and trust in our team mean a lot to us. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back soon!

December 17, 2024

I love coming here because they are honest/accurrate, professional, and fast. I am definitely telling my friends about this place.🙌🏾 More

by Antonia Audirsch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Meagan
Dec 18, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We’re delighted to hear that you love coming to our dealership and that you find our team to be honest, accurate, professional, and fast. Your trust and support mean a lot to us! We truly appreciate you recommending us to your friends. If you ever have questions or need assistance in the future, please feel free to reach out. We look forward to seeing you again!

December 16, 2024

I came in fisrt in line for oil change. The acceptance was quick and easy. Service was great! More

by mikeolleres
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Toyota of Richardson responded

Thank you for your wonderful review! We're glad to hear that your visit for an oil change was quick and easy, and that you received great service. Our team aims to provide efficient and friendly service to ensure a positive experience for all our customers. If you need any further assistance or have questions in the future, please feel free to reach out. We appreciate your business and look forward to serving you again!

December 14, 2024

This time, I really liked the service and attention of the people who work there. I didn't see anyone with a bad attitude More

by Javier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
Dec 16, 2024 -

Toyota of Richardson responded

Thank you for sharing your positive experience! We're delighted to hear that you received excellent service and that our team made a great impression with their friendly and attentive attitudes. We appreciate your feedback and look forward to serving you again in the future!

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