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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,474 Reviews

1,474 Reviews of Toyota of Richardson - Service Center

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May 06, 2024

This has been my preferred service dealer for many years. I greatly appreciate that there are no hard sales. You keep the customer well informed of vehicle needs, allowing the customer to make the decision More

by victoria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Toyota of Richardson responded

Thank you for the kind words, Victoria! I am happy to hear that the service team could help. Please let us know if you need anything else. --Maria Arenas, Customer Relations Manager

May 05, 2024

Great service, always reliable and helpful. Answered questions. Would recommend to a friend for sure. More

by bp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

May 03, 2024

First time experience I’d say met my expectations! My advisor Michael answered all my questions and let me know what was needed without pressuring me into services! More

by Natty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Albiso
May 06, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

May 03, 2024

Gerad did an excellent job of explaining the needs for my vehicle, those that should be handled immediately and those that could wait for the short term, if that is what I wanted. More

by gobeatey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : gerard
May 06, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

May 02, 2024

Fast service. Every one courteous and helpful. The worksheet showed everything was checked, But only one I checked was the tire pressure. The check indicated the t More

by Billpenner
Service Price Transparency
Service Time
Recommend Dealer
Yes
Employees Worked With
Unknown
May 06, 2024 -

Toyota of Richardson responded

Thank you for taking the time to rate us. We're always striving to improve, and we'd like to hear more about your experience. To tell us more, you can contact me, Maria Arenas, Customer Relations Manager, at MArenas@vtaig.com.

May 01, 2024

I came to get my car serviced and was met with friendly staff and a fast turn around. More

by madalyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
casey
May 01, 2024 -

Toyota of Richardson responded

Thank you, Madalyn! I am glad to hear our team member left a great impression. Please let us know if you need anything in the future. --Maria Arenas, Customer Relations Manager

May 01, 2024

Good and fast service always appreciated, service techs and staff always make it easy to get a vehicle serviced More

by este.c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver villa
May 01, 2024 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

April 30, 2024

Enjoyed service and communication/follow through on duration of service. The communication, even during poor weather, was excellent. More

by jimmymatthews009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Toyota of Richardson responded

Thank you for sharing your experience. We thank you for being a Toyota of Richardson customer, and we look forward to serving you again. --Maria Arenas, Customer Relations Manager

April 30, 2024

The people were extremely professional and polite. LGBT friendly. Oil change was more affordable than valvoline/those “quick” oil change places. Will be using this location from now on. More

by Falias1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

April 30, 2024

Very good , today fast service. I like to come back one more time. Thank you so much More

by hekmat-chahbandr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Toyota of Richardson responded

I’m glad you had a great experience. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

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