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Toyota of Richardson - Service Center

Richardson, TX

4.9
1,010 Reviews

1,010 Reviews of Toyota of Richardson - Service Center

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July 06, 2023

My service tech Lee always has a great attitude and takes time to go over what needs to be taken care of on my car. More

by Jbradley72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Toyota of Richardson responded

It means a lot to us to know that our team member left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

July 06, 2023

Repair of primary reason for visit as well as other repairs needed that were found upon inspection were all completed when promised and I can feel an improvement in how the car functions now. Tkx More

by bjenglar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Hogue and technician(s) involved
Jul 07, 2023 -

Toyota of Richardson responded

Thank you! We appreciate you taking the time to share your experience. Thank you for choosing Toyota of Richardson. --Maria Arenas, Customer Relations Manager

July 06, 2023

Service was very good and performed quickly. Waiting area is clean , with vending machines as well. Thanks! More

by Hymie023
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donald Maddran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

July 04, 2023

Customer service Representative very attentive Exact time as he said it will take Very helpful More

by Whajeer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2023 -

Toyota of Richardson responded

Glad to hear it! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager

July 03, 2023

Nice service and nice place nice team members treating friendly good job Thank you Toyota of Richardson More

by MEHDI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Syed Ali
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : OLIVER VILLS
Jul 05, 2023 -

Toyota of Richardson responded

Thank you for the kind words! I am happy to hear that we could help. Please let me know if you need anything else. --Maria Arenas, Customer Relations Manager

June 30, 2023

Speedy service, Oliver was quick to answer any questions I had. They resolved a challenging issue More

by Ginther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oliver Villa
Jul 03, 2023 -

Toyota of Richardson responded

Glad to hear it, Ginther! Thank you for taking the time to rate us. Please let us know if you need anything else in the future. --Maria Arenas, Customer Relations Manager.

June 29, 2023

This service center has often been a pleasant experience for me. The techs give recommendations for additional services, of course, but I don’t feel like the techs are too pushy about services that you turn More

by j.m.lynn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Oliver
Jun 30, 2023 -

Toyota of Richardson responded

Thank you so much for the review! The Toyota of Richardson team appreciates your business and the five stars! We hope you are loving your new vehicle. Please let us know if we can help you with anything in the future. --Maria Arenas, Customer Relations Manager

June 28, 2023

Brandon, my service rep was excellent! He always goes above and beyond. I know I can count on him to do what he says! More

by chdufour1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips
Jun 29, 2023 -

Toyota of Richardson responded

Thank you! It means a lot to us to know that Brandon left you with a great impression. Please let us know if you need anything in the future, we'd be happy to help! --Maria Arenas, Customer Relations Manager

June 26, 2023

Lee was very helpful and knowledgeable about the maintenance my truck needed. It feels like I’m driving a brand new car! More

by marisela1969
Workmanship
Recommend Dealer
Yes
Employees Worked With
Lee Schuster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else we can help you with! --Maria Arenas, Customer Relations Manager

June 22, 2023

I enjoy the change in sending a valet to go get our vehicles Vs sending the customer in a gulf cart. More

by Mblum3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brandon Phillips gets 5 star I did not work with lee
Jun 26, 2023 -

Toyota of Richardson responded

I'm happy to hear it! Thank you very much for taking the time to rate us. Let us know if there is anything else you need. --Maria Arenas, Customer Relations Manager

Jun 26, 2023 -

Mblum3 responded

When my review came through it did not show my correct service advisor. So I want to make sure you know Brandon Phillips was my service advisor and he did and always does a wonderful job. He is a great service advisor. Thank you for making the change back to a valet getting the customer vehicle that is greatly appreciated. Marge Blum

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