Toyota of Richardson - Service Center

Friendly service staff and management that answers all questions with a smile and curiosity. Never tries to up sell. questions with a smile and curiosity. Never tries to up sell. More

Excellent team service work. Is tipping allowed More pleasant facial expression in all service worker. Is tipping allowed More pleasant facial expression in all service worker. More

Too many turnovers, service Dept. doesn’t seem as good as when James Holloman was the Service Dept. Manager. Lots of people walking around but overall not as efficient as formerly. I doesn’t seem as good as when James Holloman was the Service Dept. Manager. Lots of people walking around but overall not as efficient as formerly. I am missing the personal touch that James and his staff gave. Even though I have bought several Toyota products, the experience going to service Dept. is lacking to some degree of personal care. Prices have gone up considerably, but I’m missing the former care. No one seems to want to interact with their customers anymore, the very people that keep your dealership on the map. Review the costs of your service, the labor rates are getting out of hand, I now look at thousands of dollars for repair as opposed to hundreds of dollars. I am debating if my next car should be a Toyota, or another brand. I hope that Toyota will read this review carefully, I hear murmurs in the waiting area, a lot of people are noticing similar issues. Again, Brandon Phillips is a great Serv. advisor! Somehow, a large part of my message disappeared. . More

Oliver was very friendly and helpful especially when I asked questions about additional maintenance needed to my car. He offered the shuttle service to me, coffee & donuts, and kept me updated on the wait asked questions about additional maintenance needed to my car. He offered the shuttle service to me, coffee & donuts, and kept me updated on the wait time. Superb job, thank you! More

Honest people. Good service. Always go there. No gimics. No extra charges. Less waiting. Good shuttle service. Good service. Always go there. No gimics. No extra charges. Less waiting. Good shuttle service. More

Great service , the representative Lee was really great and nice. He explained everything well to me. The service was done as expected, I will definitely come back again. Thanks Toyota Richardson and Thank and nice. He explained everything well to me. The service was done as expected, I will definitely come back again. Thanks Toyota Richardson and Thanks Lee Schuster ! More

Always a great service, service advisor keep me informed all the time, excellent customer service. Job well done all the time, excellent customer service. Job well done More

Did an excellent job. Beth Anne was my service advisor and she went above and beyond to continually update me on the status of my vehicle even though they were extremely b Beth Anne was my service advisor and she went above and beyond to continually update me on the status of my vehicle even though they were extremely busy. More

Service was very good. Like I said Diana the service rep was very effective today Like I said Diana the service rep was very effective today More

Service writers were good. But, having to pay at their desk, while they (sr) yo help other customers with their new car problems can get a bit overwhelming. My service write But, having to pay at their desk, while they (sr) yo help other customers with their new car problems can get a bit overwhelming. My service writer was outstanding. More