Toyota of Richardson - Service Center

Spencer went the extra distance to keep me as a customer. He saw that I was going to take my money elsewhere and he made a quick decision that kept me as a customer. I needed a car rental and needed to get He saw that I was going to take my money elsewhere and he made a quick decision that kept me as a customer. I needed a car rental and needed to get back to work during my lunch break. The car rental was going to take too long and cause me to be late returning from lunch. Spencer got me a rental in a matter of minutes and I was on my way. He got my car in and out of the shop in short order. He kept me informed on what my situation was. Because of him, I will go to Toyota of Richardson to get my Avalon serviced. More

Great experience with this dealership every time. I used Great experience with this dealership every time. I used this dealership for buying my Toyota Camry 4 years ago, and several times for service of my Great experience with this dealership every time. I used this dealership for buying my Toyota Camry 4 years ago, and several times for service of my car and Toyota Carolla of my wives car. I recommend this dealership to my relatives and collegues as well. More

Great customer service. I moved to the Texas area a little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I took it to the dealership in McKinney and they little over a year ago and did not know where to take my Toyota to get it repaired or maintenanced. I took it to the dealership in McKinney and they never followed up with me after the service. I needed to get some work done to my my vehicle and I passed Toyota of Richardson on my daily to commute to work and it happens to be close to my work and so I decided to drop it of there. Long story short, I have taken my vehicle there on three different occassions now for service and will continue to do so thanks to the great customer service of Mickey Hagar, who has been a pleasure to work with on each occassion. More

I have given this rating of all 5's because there are no 10's. The service I receive from Jeremi Chapman and all other employees with this dealership extends beyond 100% I could not ask for any better ser 10's. The service I receive from Jeremi Chapman and all other employees with this dealership extends beyond 100% I could not ask for any better service from anyone within this service department of Toyota of Richardson. More

I had the most positive experience that one could ever ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealershi ask for. The greeting, the service and the total overall experience removed all negative feeling that I had received in the past from other dealerships. This visit alone will make me buy all of my future purchases from Toyota of Richardson. More

Great Customer Service. Lee was very helpful to explained what was done, and the cost. Would certainly recommend this dealership to anyone. I've been having my Toyota serviced here since 2005 whe explained what was done, and the cost. Would certainly recommend this dealership to anyone. I've been having my Toyota serviced here since 2005 where it was purchased. The waiting room was clean and very accessable. The work was done quickly and satisfactory. More

Excellent Customer Service...Very Good work and Very quick ... I went to fix a factory Recall, Oil Change, Tire Rotation and Basic Inspection. On Tuesday, I dropped the car around 7pm and picked it quick ... I went to fix a factory Recall, Oil Change, Tire Rotation and Basic Inspection. On Tuesday, I dropped the car around 7pm and picked it up by 9pm. Everything was done neat and on time... Very happy about my visit... More

I switched from Toyota of Plano to Toyota of Richardson because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer because of Randy George. Randy was my 1st service writer back in 2001 at Toyota of Plano. When he left I was given DK who has since moved to a dealer in McKinney. Randy has always made me feel welcome and my service was completed in the time stated. Toyota of Richardson is a very friendly dealership and I would recommend this to dealer to my friends and family. More

I brought my Rav4 in for a brake job. It was my second time in for this issue. I was hearing terrible squealing and clunking sounds. After the first time, I was told nothing was wrong with my RAV4. I w time in for this issue. I was hearing terrible squealing and clunking sounds. After the first time, I was told nothing was wrong with my RAV4. I was told that some SUV's make this noise when it brakes. Really? That stinks! Then I had my father in law take a look. He used to be a technician. He diagnosed the problem and said that I needed a brake job. I took the car back to have the brake job. When I first arrived, at 10:30, I was told that a diagnostic would have to run to determine if indeed I needed a brake job. At 11:30, I went to see the Associate. He had left for lunch at 11:15 and his handwritten sign on his desk indicated that he wouldn't return until 12:15. Sigh. I was then approached my another associate who researched my car and said it would be another 15 minutes. Really? Finally, at 12:00 (an hour and a half after I initially arrived) I was told absolutely nothing was wrong with my car. I was told that the technician had even driven my car and couldn't hear the noises that I was hearing...maybe it was just how I was driving. Trusting my father in law I said please change the brakes anyway or let me drive with the technician. The technician also said maybe it was how I drove. Really? Well, my husband, father in law, and a brother had all driven the car heaing the noise. I took the technician out and within seconds I was able to reproduce the sounds. He then said that my brakes were at a 4 and there was glazing on the rutters. Gee I suppose my father in law was correct. That was yesterday. I heard absolutely no terrible noises while braking today. Ahhhh..... More

From the moment I drove up to get my Rav 4 serviced, Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and tha Randy was right there with a smile on his face greeting me. He explained what would need to be done, when the expected finish time would be, and that he would call me as I was leaving the car. Sure enough, much earlier than I expected, his friendly voice was at the other end of the phone saying it was all done, what the price was, and was there anything else he could do for me. He was very professional, friendly, courteous, and helpful! And I have found the Service Department at this dealership to be this way everytime I'm there for my routine servicing. More