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Toyota of Rock Hill
Rock Hill, SC
1,404 Reviews
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July 11, 2012
My husband and I visited Toyota of Rock Hill with the intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new on intention of purchasing a new vehicle. Not only did we purchase our intended vehicle (2012 4Runner), we traded in our '99 Corolla for a brand new one. Rock Hill Toyota exceeded our expectations. Our sales person, Tom Cook, was intelligent, well-spoken, patient, never pushy, and he showed us every feature and benefit of the vehicles we were purchasing. He took the time to work with us and he paid attention to our needs. Our business manager, Gary Hampton (we did not see his name on this survey's list of employees!)explained the products offered, in great detail. He offered us a clear understanding of our financing options, incentives and warranty. We appreciated his professionalism and attention to detail. We are new to the area and he went out of his way to make us feel welcome. Rock Hill Toyota impressed us enough that we are going to purchase our son's vehicle there, when he is ready to begin college next Fall. More
by ToyotaMamasita
Employees Worked With
Tom Cook
June 16, 2012
We purchased our car at this dealership 2 years ago. In the two years, the service we have received has gotten progressively worse. It started with 2.5 hour oil changes (even when an appointment was made). the two years, the service we have received has gotten progressively worse. It started with 2.5 hour oil changes (even when an appointment was made). This was at the old location so we had hopes the new one would solve this. Especially since we had a service care packages, we "have" to go to a dealer to get an oil change. The second to last oil change took 4 hours even though we made an appointment and were ontime, and they knew we were waiting. The last straw was our last appointment. We made one for Saturday at 7:15. I made notes we wanted oil change, 20k service done, check out the noise on the loud engine (it has already started to get louder at only 2 years old, and finally repair the door dings since we purchased an extra warranty for that. Since we didn't want to be late we dropped off the car the night before in the drop box. (I even made a note of this on the service request). I called at 12:30 Saturday and they didn't even have our paperwork/key. They said they would call back. 30 min later, still didn't heard from them, so I called again. Finally someone told me nothing was done with our vehicle and they would get started on it but would call me back for a time frame on when we could pick it up. A little while later I get another call and finally a lady tells me that their body guy isn't in until Tuesday, so they cant look at it until then. Our options were to leave it there for a few days or do another drop off/pick up. We opted to leave the car for the few days. They told us they would call once he looks at our car Forward to Wednesday Morning, we didn't receive a reply on Tuesday. My assumption is they worked on it so I call them at 9 am Wed. to see if its ready. Its not. Gentlemen on the phone says he can call me back once he finds out what is going on. I get a call about an hour later saying the body shop guy needs to look at it on Wednesday because he didn't get the car since "my personal attendant" was out of the office Tuesday. Needless to say I am starting to get very annoyed. He calls me back at 5:30 to tell me that there is too much hail damage on the car for them to be able to repair it and that I will need to take it to a body shop and while they fix the hail they can fix the dings (which should be done under the warranty). They assure me I can file an insurance claim and comprehensive coverage should cover it. Its nice to know, but I didn't want the hail damage repaired, I wanted the door dings repaired. At this point I decided I am just going to pick up my car and go to another dealer. We get there and without a single queue we have to stand around while other people who arrive after us are helped. Again because our "personal attendant" is not available. We find out they recommend them not working on any of our dings because the warranty that gives you "worry free" coverage on door dings doesn't cover if the paint gets chipped/damaged. Seriously when do you ever get a ding that is not caused by hail and does not cause any damage to the paint (almost never). So this warranty that the fiance guy told us that would cover any body damage smaller than a credit card, is completely useless. I am fine with the fact it doesn't cause paint but if they have to specifically disclose hail is not cover in the purchase process of a new vehicle, you would think paint damage would be another thing that would be specified. So in short, it took a week, all we got was our oil change/20k mileage. They told us there is no noise that is abnormal but it is noticeably louder so we will take it to another dealership to get it checked out. And for the dings they don't want to work on them because they may need paint work. The bad experience comes from the constant waits, no communication, loss of paper work and the inaccurate description of the exterior body warranty we purchase with our new vehicle. At the conclusion our rep did offer us a rental and they could take a second look at the body damage the following Tuesday, but at this point we had no hope they would do it nor do it in a timely matter. So we took our vehicle and we will start to use a different dealership in the future. More
by jsnavely
Employees Worked With
Jessica Snavely
April 23, 2012
I am not happy at all about our purchase with this dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer ou dealership!!! The pricing was not good and i wish i didnt need a car, and i really regret ever buying one from them! They said they would transfer our service to Scott clark for our free oil changes and service bc we live closer to there and it was not. They NEVER notified our insurance company of our new car, like 100% of dealerships do. And i asked to bring the car back because it was less than 3 days, and they refused to let us, even though any dealership ive ever been through, allows that. I would not recommend this dealer to anyone! More
by cmb077
Employees Worked With
mr anderson, Paul Anderson
April 10, 2012
This car buying experience was a 10 in my book! Kelsey is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be a is extremely knowledgable on the product he sells. He took the time to listen to what I wanted and went the extra mile! After thinking I would be at the dealership for HOURS, he spoke to Kyle (Pit Bull...what I call the "pen" managers, but he's more like a kitten) and offered a price that suited what I was looking for. They both worked on different scenarios to keep my payment where I wanted it. The service I received was EXCEPTIONAL!! Also, kudos to Gary in the financing department, it was a wonderful experience to work with him! He was pleasant to speak with when not crunching numbers. I HIGHLY recommend this dealership. This was far none, the best car buying experience I ever had! More
by darlapink
Employees Worked With
Kelsey Cash
April 04, 2012
We purchased a used Toyota Sienna from this dealership, and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the pa and we opted to purchase a service and maintenance warranty from Ken. We found out when we went for an oil change 5 months later that none of the paper work had been turned in to the warranty company. After a number of other disappointments we ended up canceling the warranty contracts and trading in the vehicle (for a new honda). I called to follow up on the warranty cancellation and found out (AGAIN) that Ken had not processed the paperwork. More
by dcm412
Employees Worked With
Ken Kirchinger
March 18, 2012
Great experience very friendly. They went above and beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly su beyond to show appreciation and make sure all their meet and greets where done. After my last experience at a car dealership I was very pleasantly suprised. I would recommend anyone to this dealership because they were friendly and it was very clean and welcoming More
by Jacquelineflmng
Employees Worked With
Charlie Morris
March 16, 2012
This dealership is top notch because its employees treat you with respect and are not pushy. We got the first Prius C and Oscar Carcamo was great through the whole process! He is very patient and helpful; you with respect and are not pushy. We got the first Prius C and Oscar Carcamo was great through the whole process! He is very patient and helpful; recommend him to all! (Also talked to another customer who bought an Avalon from him, and loved him, as well!) David Hart was very helpful was well! Ken Kirchinger in Finance stayed until we were finished even though he had to stay beyond his time because he wanted to be sure we were taken care of 100% to completion! The Prius C is fabulous, it gets far better than 53mpg city; we've been getting in the 60's and 70's; ride is magnificent, also! Been getting many compliments on both the interior and exterior appearance of this car, as well! Buy one at Toyota of Rock Hill while its still available, because they're gonna go fast! People love this car, and so does the environment-help preserve God's creation with the Prius C!!! (Price is great too!) More
by cheriteasley
Employees Worked With
David Hart, Ken Kirchinger
February 23, 2012
The people were friendly and as honest as they could be. It was a relaxing time, except for the AMOUNT of time necessary to complete the transaction. I still think that 4 hours in a dealership, paying cah, It was a relaxing time, except for the AMOUNT of time necessary to complete the transaction. I still think that 4 hours in a dealership, paying cah, is too long to complete the sale. This is not a reflection on the sales rep, or the Finance Mgr. , they were very courteous and professional. More
by emilyanna
Employees Worked With
George M, and Brian Waro, Brian Ward, George Mataruka
February 18, 2012
Holly is #1 in the Maintenance Department, efficient, friendly, always helpful, gets the job done. Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to friendly, always helpful, gets the job done. Charlie Morris, Great Salesman, professional, efficient, willing to spend as much time as necessary to get the job done. Brian Ward, friendly, efficient. Almost made you glad you spent your money. All make you want to go back again and tell others who to ask for. Great team. Everybody we met at Toyota of Rock Hill in the past few days was very professional and seemed to know their business. Customer Service is the best we have experienced. The "Customer Service" is everybody who works there. GOOD JOB! Conrad and Barbara Carter More
by tutucarter
Employees Worked With
Charlie Morris, Brian Ward, Holly Hinson, Brian Ward, Charlie Morris, Holley Hinson
February 15, 2012
While there is inherent hassle in buying a car just like any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and go any venture where a lot of $$ is being thrown around. Paul and his team were friendly and prompt in their dealings. They did not waste my time and got down to business quickly. On top of it all I feel like I got a decent deal More
by Jnderose
Employees Worked With
Paul Anderson , Paul Anderson
