Toyota of Rock Hill

Scheduled AC service for 4:30 in the afternoon, when I arrived, first thing out of the service writers mouth was we don't normally do ac work this time of day. She checked with service and they said "we' arrived, first thing out of the service writers mouth was we don't normally do ac work this time of day. She checked with service and they said "we'll take you". 10 mins later, was told we can't fix your truck since it has a leak. They have fixed it for the previous 3 years. Every time I go to this service department, its always a challenge. I don't trust them. Take your vehicle somewhere where they aren't trying to get as much out of your wallet as they can. Its clear they work on commission. More

I was looking for a Camry. I went a couple of times to speak further on it. Farrah is one of the rudest salespersons I’ve ever spoken with. The second time, she was impatient I went a couple of times to speak further on it. Farrah is one of the rudest salespersons I’ve ever spoken with. The second time, she was impatient and was condescending in tone. Very distasteful experience. More

We purchased a 2007 Toyota Camry Hybrid the end Dec 2021. We were told that it went through your service department and everything checked out. Out of the gate, we had issues with the Hybrid battery system We were told that it went through your service department and everything checked out. Out of the gate, we had issues with the Hybrid battery system, brakes and a whole host of other issues that Toyota of South Charlotte repaired. Tires go bad, even though they were replaced in 2020, and find out that the shocks are completely gone. I understand that we purchased the vehicle "As-is" but I would expect that we would have a functioning car less than 3 months after purchase without spending another $4,000 to feel SAFE driving it. We tried to talk to our salesperson about it, but he never contacted us back, and was told that the service department would not do anything because it was purchased "As-Is". All of this would have been identified if the vehicle was inspected the first time and not pencil-whipped to get it on the floor. You have lost a customer for life. More

Contacted me in a very short time with information that was requested and have followed up over a period of time. was requested and have followed up over a period of time. More

I purchased a brand new 2022 Toyota Camry from this dealership back in November 2021. It was a great buying experience with sales person Maurice. However the process took about six hours that is way to dealership back in November 2021. It was a great buying experience with sales person Maurice. However the process took about six hours that is way too long. In addition do not and I repeat do not ever buy an extended warranty from this dealership because it will take you longer to cancel it then you ever thought possible. I am still fighting to get this canceled and no one seems to know anything or be able to help me and then they tried to tell me that there was going to be a cancellation fee of over $1000 I don’t believe that. Be cautious when you’re purchasing something like this. More

I texted with a salesperson named Tran who assured me that they had a Toyota Venza in stock and on the lot. I drove 75 miles to the dealership only to be told they did not have any on the lot and didn’t that they had a Toyota Venza in stock and on the lot. I drove 75 miles to the dealership only to be told they did not have any on the lot and didn’t expect any. I met with salesperson Andre who calmed me down quite a bit and did his best to look for the car in the system. I was also contacted by the manager Curtis, he apologized for the inconvenience and said he would contact the call center so this nonsense wouldn’t recur. He also offered to do whatever he could to gain my trust in his dealership. Andre and Curtis definitely seem willing to correct for this error. More

Scott H helped us. We would definitely recommend Rock Hill Toyota. Second car we have ought from them. Hill Toyota. Second car we have ought from them. More

Salesman Andre Andrews is the worst. He did a poor job explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bump explaining the features of the car & his after sales care is horrible. He is rude & nasty. If a car warranty says 3 years/36,000 miles bumper to bumper I expect you to live up to that standard. I will never buy another car from Toyota of Rock Hill. I just took my daughter to Toyota of Lugoff & got a great deal & got my car serviced while I was there. Toyota of Rock Hill SUCKS! 👎🏽 More

Charged $215 for a new key + $115 for programming. (2013 a Toyota Camry) I purchased a key online for $50 and they said it did not work. The key I purchased online was a “H” model and the key they sold a Toyota Camry) I purchased a key online for $50 and they said it did not work. The key I purchased online was a “H” model and the key they sold me was a “G” model. I noticed this as soon as they handed me the cut key. The dealer should have noticed this immediately in which he could have told me I purchased the wrong key model. But why would they do that when they could make and extra $215 off of me?!?!? Complete rip off. If you can purchase your key online please do so. Even if you have to buy both models of the key. You will still come out under the dealer price. Then you can just return the other key. More