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Toyota of Rock Hill
Rock Hill, SC
859 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 859 reviews
July 27, 2024
I am a regular customer at Rock Hill Toyota and have two Toyotas serviced there on a regular basis. I had a “scheduled“ appointment for an oil change at 12:45. I arrived at 12:43 and my car was not taken Toyotas serviced there on a regular basis. I had a “scheduled“ appointment for an oil change at 12:45. I arrived at 12:43 and my car was not taken back for service until 1:04. It took more than 2 hrs for a simple oil change - no explanation on why it was taking so long - unacceptable. In addition, the customer service Tech (Javon) was not friendly, actually rude, and his explanation of the service and billing was mediocre at best. I will no longer take our cars to Rock Hill Toyota for service. More
by Tony
Employees Worked With
Javon
Helpful July 26, 2024
Great working with Borris , and all members involved with our purchase , also I work with Ray in service , he does a great job. our purchase , also I work with Ray in service , he does a great job. More
by Nicholasfkropog
Employees Worked With
T Redding, J Nacht, David Hart, Jerry McIntosh, Laura Driscoll, hbode Admin, Matt Haley, Riggs Jones, Hiba Fayad, Quentin White
July 26, 2024
Was checked in and advised how much my service would be. Later was advised of additional service. Was advised when car was ready. Everyone were so nice. Later was advised of additional service. Was advised when car was ready. Everyone were so nice. More
by iceicebabie5
Employees Worked With
Ray
July 25, 2024
Over 3 hour wait for a mid week scheduled oil change seems a bit excessive with no explanation of why it took more than the estimated 1 hour at check in. Work was performed fine however. seems a bit excessive with no explanation of why it took more than the estimated 1 hour at check in. Work was performed fine however. More
by Tim
Employees Worked With
N/A
July 25, 2024
I WANNA THANK TIM EVANS FOR HIS OUTSTANDING CUSTOMER SERVICE, ALWAYS A GREAT PERSON TO WORK WITH AT TOYOTA WHEN GETTING YOUR VEHICLE SERVICED. HE KEPT NE UPDATED AS WELL WITH THE STATUS AS WELL. TOYOTA SERVICE, ALWAYS A GREAT PERSON TO WORK WITH AT TOYOTA WHEN GETTING YOUR VEHICLE SERVICED. HE KEPT NE UPDATED AS WELL WITH THE STATUS AS WELL. TOYOTA SHOULD BE HAPPY TO HAVE YOU AS A PART OF THE TEAM! More
by Lasharra
Employees Worked With
Tim Evans
July 24, 2024
Told 1 hr to complete service which was 2 hrs. No one ever updated/communicated progress or delay during wait. When checked in the guy said it would $300 which was $200 more than what I was told No one ever updated/communicated progress or delay during wait. When checked in the guy said it would $300 which was $200 more than what I was told on phone. Had to challenge that. Horrible customer service. Don’t believe a word they say!!!!!! More
by wishams
Employees Worked With
None
July 23, 2024
The folks at Toyota of Rock Hill are always so courteous and knowledgeable. I always feel they have taken good care of my vehicle during service so my ride will be a safe one. and knowledgeable. I always feel they have taken good care of my vehicle during service so my ride will be a safe one. More
by jimmelyn2012
Employees Worked With
Ray Mock
