I found a RAV4 online that was located at Toyota of Rock Hill. I submitted my email and interest. I was contacted and scheduled an appointment to come in and see/drive the vehicle.
Toyota of Rock Hill confirmed the appointment one hour before the scheduled time. I also confirmed and they acknowledged they received my confirmation.
It took me an hour to drive to their location.
When i arrived, they didn't have anyone that knew i was coming, they couldn't locate the vehicle either. About 20 min later the manager, Todd, came out to tell me they had sold the car the night before.
I was VERY mad that they would confirm an appointment to see a specific vehicle only an hour earlier when they had sold it the day before. The manager offered to sell me a lesser model without AWD for the same price, i laughed at that, i mean, "seriously, you think that is compensating for your neglect and lack of process?".
A complete waste of 2 and 1/2 hours of my Sunday.
Needless to say, i will NOT be purchasing or doing ANY business with this dealership....ever.