
Toyota of Rock Hill
Rock Hill, SC
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My purchase of a 2014 Toyota 4Runner was very pleasant and made so by the outstanding work of George Mataruka. He was professional and extremely adept while maintaining a friendly and helpful attitude. and made so by the outstanding work of George Mataruka. He was professional and extremely adept while maintaining a friendly and helpful attitude. This was the second vehicle I have purchased from George and he has definitely earned my confidence for future purchases from this dealership. He goes to great lengths to answer every question and takes action beyond what is expected to make sure every facet of the purchase is executed smoothly. I appreciate his service during this transaction. More
It was nice working with Jeff Scott and Jody Sexton, they were very friendly. They were very detailed in answering our questions whenever we asked them. They helped explain the details in the car very well. were very friendly. They were very detailed in answering our questions whenever we asked them. They helped explain the details in the car very well. If you ever need to buy a car I would advise visiting the Toyota in Rock Hill and ask for Jeff Scott or Jody Sexton. We had a good experience there! More
Our review is based solely on one person, Tom Funderburk, our sales associate. He made our buying experience a pleasure instead of the hassle associated with previous car purchases. Tom's kindness and sincer our sales associate. He made our buying experience a pleasure instead of the hassle associated with previous car purchases. Tom's kindness and sincere sales approach brought us back to Toyota of Rock Hill. The prIce negotiating process was even more tolerable then normal, again due to Tom's approach. Tom never offered a pressured sales environment, always followed up with a call or email and always chose the "high road", honest approach. Hopefully, our future service relationship will offer the same high quality approach. If you re looking for a Toyota vehicle, I would recommend going to see Tom for the best car buying experience you could possible encounter. Tom and Janet More
Felix Collins was very kind to me throughout the entire process of looking, choosing, buying, waiting, and service. He was extremely professional, but made me feel very much at home. For a newly divorced w process of looking, choosing, buying, waiting, and service. He was extremely professional, but made me feel very much at home. For a newly divorced woman, the entire buying process could be intimidating. I was immediately put at ease and I left with a smile. I continue to feel positive about the entire experience I have had with Felix Collins and the Toyota team. I would highly recommend this employee and this dealership to anyone! More
So glad that we were able to work with Jody while purchasing our new 4runner! Jody took the time to explain everything to us and never pressured us. He was wonderful to work with! We will see you nex purchasing our new 4runner! Jody took the time to explain everything to us and never pressured us. He was wonderful to work with! We will see you next time! -Shelley and Trevor- More
Tom Funderburk was outstanding to work with. He was extremely patient as I was trying to decide between a hybrid or non-hybrid Avalon. At no point in the process did I feel any pressure from him. On extremely patient as I was trying to decide between a hybrid or non-hybrid Avalon. At no point in the process did I feel any pressure from him. On one visit, I examined the differences in trunk space, and on a subsequent visit, he took me on a test drive. For me personally, it was a difficult to decide between the trunk space on the non-hybrid vs. the outstanding gas mileage on the hybrid. Ultimately I went with the hybrid. During the car buying process, he was extremely responsive and ultimately we were able to do everything over the phone and via email. I received a very competitive price and ended up with almost the exact configuration that I was looking for, and he nailed it for all the elements that were most important to me. The whole purchase process was painless. Tom was extremely respectful of my time, asking for as much information and documentation ahead of time so that when I did go back to the dealership to pick up my vehicle, my wait time was minimized. There is really nothing that I was disappointed by and that is due in large part to Tom's professionalism. More
We originally went to Toyota of Rock Hill to take a look at a used 2009 Toyota Camry I found online. When I arrived at Toyota of Rock Hill, I was greeted by Jody Sexton. Jody talked with me a little to ge at a used 2009 Toyota Camry I found online. When I arrived at Toyota of Rock Hill, I was greeted by Jody Sexton. Jody talked with me a little to get better acquainted with me and the style of the vehicle we were in the market for before going to get the car I came to look at, which I definitely appreciated. His outlook on being a salesman was wonderul. We test drove that car and after driving it, we decided that we weren't sold on that particular car 100%. Jody then took us around to look at a few other cars until we found the one we loved. Once finding "the" car, Jody was very helpful and educated on all of the "extras" that the car was equipped with. Jody wasn't just trying to sell us any vehicle and he made sure we were fully satisified and also talked to us on a personal level, which I loved. He then made the process very easy for us, which was appreciated because the car buying process is usually extensive and stressful. I'm happy to say that we were very very pleased with the customer service we received and the overall experience. The dealership is very nice and everyone is very courteous. Jody was an excellent salesman and I recommend that anyone in the market for a new car give him a visit. I'm certain he'll do his very best to assist you and everything in his power to do it on your terms or the terms most beneficial to you. More
I was in the market for a new car but was not sure what I wanted. I went to Toyota of Rock Hill and met with Mr. Bill Patterson. He was the most professional even when I told him when I got there that I wa wanted. I went to Toyota of Rock Hill and met with Mr. Bill Patterson. He was the most professional even when I told him when I got there that I was not buying before I drove all the cars on my list.. That did NOT stop him from being kind and courteous to me and my husband. He showed me all the features on the Camry and was very professional in demonstrating these features. After leaving we went to the Honda dealership next door. I told the salesperson the same thing I told Mr. Patterson. I was lucky that the Honda salesperson even talked to us. I had to beg to drive a Accord. Even though my husband and I decided on another brand of car, I will highly recommend Mr. Bill Patterson and Toyota of Rock Hill to anyone that is interested in a Toyota. My husband and I are both in sales and have been for over 25 years. We know how to treat our customers, and appreciate the professionalism of Mr. Bill Patterson. More
I Absolutely would stay away from this dealership. Brandon Harris was the finance guy who talked us into buying an extended warranty and lied to us about what it covered. He told us it was a "concier Brandon Harris was the finance guy who talked us into buying an extended warranty and lied to us about what it covered. He told us it was a "concierge service" where we dropped our key off at the front desk and had our oil changed, tires rotated, etc....and that was all covered under one of the warranties. The second warranty we bought covered (according to Brandon Harris) covered the 30,000 mile/ 60,000 mile and 90,000 mile tune ups FREE of cost to us......along with any mechanical issues that arise. For this reason we agreed to purchase the rather costly warranties. Imagine our surprise when we showed up for our 30,000 mile tuneup thinking it was completely paid for. It was NOT. None of what the finance guy told us was true. We contacted David Hart. He apologized. Said Brandon was no longer with the dealership for reasons such as that. No offer to help us cancel the warranties, etc. So we have been trying for SIX months to get the warranty cancelled. You have to go through the dealership to do this....and it takes 90 days? or so I am told. Every time we call the dealership we are told a different story....the check will be mailed to you....the check will be mailed to the dealership....the check will be desposited in your checking account....today we finally found out one of the warranties was cancelled but was applied to our loan balance....which is fine but why didn't anyone know this. So we have vowed not to do business with Toyota of Rock Hill again.......Beware if you choose to.... More
My experience with Toyota of Rock Hill was wonderful. James Rowland was extremely was very helpful and courteous through the whole process. So many dealerships don't have the welcoming feel that Toyota James Rowland was extremely was very helpful and courteous through the whole process. So many dealerships don't have the welcoming feel that Toyota of Rock Hill does. I was in a difficult car buying situation and still got exactly what I wanted. James was very knowledgeable about the vehicles and the car buying process. After the deal was completed he remained friendly and helpful. He waited with me while my car was being cleaned, made sure all of my questions were answered, showed me everything I need to know about my new car. I HIGHLY recommend anyone needing a new car to go see James Rowland at Toyota of Rock Hill. You will be pleased! More