Toyota of Rock Hill

My experience with Toyota of Rock Hill was wonderful. James Rowland was extremely was very helpful and courteous through the whole process. So many dealerships don't have the welcoming feel that Toyota James Rowland was extremely was very helpful and courteous through the whole process. So many dealerships don't have the welcoming feel that Toyota of Rock Hill does. I was in a difficult car buying situation and still got exactly what I wanted. James was very knowledgeable about the vehicles and the car buying process. After the deal was completed he remained friendly and helpful. He waited with me while my car was being cleaned, made sure all of my questions were answered, showed me everything I need to know about my new car. I HIGHLY recommend anyone needing a new car to go see James Rowland at Toyota of Rock Hill. You will be pleased! More

Prior to me driving an hour to get to this place to look at the vehicle after communicating via email with the salesman Mr. Fanning, I arrived test drove this car. There was popcorn in the car and it appear at the vehicle after communicating via email with the salesman Mr. Fanning, I arrived test drove this car. There was popcorn in the car and it appeared that someone had been driving the car for personal use. It did not smell clean either. I debated on the vehicle and negotiated the price. After discussing prior to going there I had my own financing arranged prior to purchasing already. They made 3 seperate offers on my trade which was worth more then the initial offer made, and they were rude and not very interested in meeting me where I needed to be or customer service friendly at all. Matter of fact it seems as though once they realized I had declined there financing they basically no longer wanted to even help me or make a deal. Mr. Fanning did not even say bye or thanks for coming or anything. He walked away and was rude. His finance manager was not very customer friendly and didnt seem to care either. I asked that they come down a little more off the car and the deal would have been done. Funny enough the NEXT day the car is listed on the website for the exact amount I offered them and the amount it would have taken for me to purchase it! I was so upset, because I wanted the car but I could not bring myself to do business with such rude people who could care less about customer satisfaction or customer service! Then to see it listed as REDUCED the next day for the price I asked them to accept.. made me so upset. Such a disappointment. More

had a great experience and will definitely repeat in the future, was not a all day thing just to get approved and the dealership was excellent would recommend to anyone future, was not a all day thing just to get approved and the dealership was excellent would recommend to anyone More

Excellent Service. And it all goes well beyond just the day of sale. I can see that I bought not only a great new car, but years of friendly excellent service. Thanks to Kelsey Cash and his team at Rock Hi day of sale. I can see that I bought not only a great new car, but years of friendly excellent service. Thanks to Kelsey Cash and his team at Rock Hill Toyota for taking away all the stress of buy a new car! More

5 Stars without a doubt! Service was prompt, courteous and a very pleasant experience. Would recommend Toyota of Rock Hall to all my friends. The dealership is attractive, spacious, and all the employee and a very pleasant experience. Would recommend Toyota of Rock Hall to all my friends. The dealership is attractive, spacious, and all the employees were cheerful and helpful. The Business Manager, Gary Hampton made the experience of buying a new car an absolute pleasure. He explained everything in detail to my many questions, with patience and kindness. More

Mr. Hart, I took my seinna in for a minor recall which Mr. Hart, I took my seinna in for a minor recall which was my first visit to your dealership. I was very pleased to say the least with the professi Mr. Hart, I took my seinna in for a minor recall which was my first visit to your dealership. I was very pleased to say the least with the professionalism of your staff, the accomodations while waiting and the courtesy shown me and other customers. My background is automotive parts manufacturer so I am well aquainted with the front end of the business. You are doing a supurb job at the final end of the business. I have never had such a pleasant experience at an automotive dealership before. I congratulate you on your selection and training of your staff. The attitude of the body comes from the head so I pretty much know what you are like without meeting you personnaly. Your dealership is on the top of my list for any future automitive needs. I wish you a long and prosporous future. Sincerely, Richard Reynolds More

The General Manager contacted me after reading an earlier posted review and made an offer to trade the car in on something else on the lot. I did not see anything at the time and kept checking for almost ano posted review and made an offer to trade the car in on something else on the lot. I did not see anything at the time and kept checking for almost another two weeks. I contacted him back and expressed my frustration over not being able to drive my new car or find one on his lot. At this time, I asked if he would be willing to purchase the vehicle back from me. He agreed because he wanted to provided good customer service. I lost $1,500.00 in the two week time, but I was thankful to him for making me this offer. When I returned the car, Steven in the service area was incredibly helpful. Everything in the finance area went smoothly and I was treated with much respect. The dealership is the largest Toyota dealership I have been in and they have much to offer. This was a hard learning experience for me. I will ask for a longer test drive, preferably one overnight from now on. I thank Toyota of Rock Hill for making it right. More

the vehicle we had been working to buy for 5hrs had been sold before we got to the store!!! The only reason I would recommend this store was Gary went out of his way to try to find us another Pilot. We st sold before we got to the store!!! The only reason I would recommend this store was Gary went out of his way to try to find us another Pilot. We stopped by the Honda dealership across the road and purchased one within 2 hrs. More

First of all – David Bowles is your best service advisor, First of all – David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at First of all – David Bowles is your best service advisor, in my opinion! He has handled the service on my 2009 Venza from the beginning, though, at times, I have had a few different ones in his absence. He makes it his business to understand my needs and desires – he has NEVER try to over sell me but treats me like I am his only customer that particular day. I recently ordered tires through another service advisor because David was off that day and when I brought my car in for the scheduled appointment there weren’t any tires. Surprise! I ordered Bridgestone Ecopias and yesterday when I came back for the installation of the new tires they weren’t Ecopias but Falkens and one other Firestone tire option. When David brought this to my attention, he and the service associate could see my disappointment but it all ended quite well. I got a set of Bridgestone tires (same as the originals) and he didn’t try to push me to a brand he knew I didn’t want. He wanted to make sure I was happy with what I was investing in for my car. That is first-class customer service. After each service, my car always comes back to me cleaner than when it went in. The pride your service team takes in their work shows through each and every time I visit your dealership. I must also recognize one more person. Gerrat kindly took the time yesterday to sit with me to connect my new cell phone to the Bluetooth system, leading me through the steps and answering all my questions. He didn’t run through it so fast that I couldn’t see or understand what he was doing. Instead he was teaching me how to connect it. Both David B. and Gerrat are examples of true customer service and that is what keeps me coming back to your dealership for service instead of using a local mechanic for my service needs. Hats off to David Bowles and all the members of your great team! More