Toyota of Rock Hill

I took my car in for a repair under a customer support program. I was told that program didn’t exist and that was a lie. They then proceeded to try to charge me $850. I called another dealership and they program. I was told that program didn’t exist and that was a lie. They then proceeded to try to charge me $850. I called another dealership and they are doing the repair for free under the program. Beware as they will lie and cheat you out of money. More

Great to deal with. In service I avoid or decline the up sell, but overall I trust they do good work and do care about the customers In service I avoid or decline the up sell, but overall I trust they do good work and do care about the customers More

Very courteous informative I’m not leaving people hang keeping them up-to-date as what’s going on with your car keeping them up-to-date as what’s going on with your car More

What’s the point in an appointment? We were at the dealership at 745 am to drop off our car for an oil change. Run errands, come back around 12 to check on it and nothing. Go home and w We were at the dealership at 745 am to drop off our car for an oil change. Run errands, come back around 12 to check on it and nothing. Go home and wait some more and at 3 we check again since there had been no communication and finally it was being looked at. Wait some more with no communication and then get a call at 4 asking if we were going to pick our car up they were closing. Go to the dealer and voice our concern and not even a sorry, just excuses. No updated texts or calls were sent the entire time they had our car and all they said was they would check their system. Multiple times we have done our business here and honestly haven’t felt like a valued customer any time. Came in for an early appointment and was one of the last cars to be seen. So if you want your car taken care of don’t drop it off or you will be last. More

I experience bad customer service, poor communication, lacking respect at Toyota Rock Hill,SC. I called and complained to the service manager, but he did not return my call. They not truthful and tru lacking respect at Toyota Rock Hill,SC. I called and complained to the service manager, but he did not return my call. They not truthful and trustworthy, they gave the run around, did not answer about necessary cost on certain products and parts. Tell too many lies, unprofessional. More

Ray did a great job scheduling and communicating with me to get my truck in to address recall. to get my truck in to address recall. More

Service Advisor found that my tire with a nail in it was still under road hazard warranty because I bought them at Rock Hill Toyota. I got a new tire just for the mounting cost. still under road hazard warranty because I bought them at Rock Hill Toyota. I got a new tire just for the mounting cost. More

Manny was able to take care of everything I wanted and made the buying process easy! made the buying process easy! More

Great customer service from start to finish. I was in and out within after an hour. I was in and out within after an hour. More

What a pitiful excuse for all of their mistakes! Made an appointment for an airbag recall and oil change, made the appt WEEKS ago, purchased the vehicle from this dealership 4 years ago, have had mo Made an appointment for an airbag recall and oil change, made the appt WEEKS ago, purchased the vehicle from this dealership 4 years ago, have had most of the work done here, so they have it in their records. Got there, said it wouldn’t take 4 hours, will take two, they called me in 30 minutes, said they only did the oil change, because they didn’t have the part for the recalled airbag!! I live almost an hour away, and my husband followed me down so I didn’t have to sit all day! One excuse after another, it was probably the “call center”, not the dealership, blah, blah, blah!! There is NO EXCUSE for such a screw up!!!! Now I have to wait for the part to be ordered and hope they actually do their jobs and make sure it’s the airbag for my car!!!!! To think, I was probably going to buy another car from them, NOPE!! You’ve LOST my business for good!!! More