Toyota of Rock Hill

Service advisor looked at our unique driving history and made service recommendations accordingly. Work was done quickly. One big advantage of having service work done at Toyota of Rock Hill is that if a pr made service recommendations accordingly. Work was done quickly. One big advantage of having service work done at Toyota of Rock Hill is that if a problem arose, they would make it right. More

When you arrive expect to be greeted and asked if you want an alignment. Not an alignment check; an alignment. The advisor said Toyota recommends it (they don’t). In fact the dealerships website recom want an alignment. Not an alignment check; an alignment. The advisor said Toyota recommends it (they don’t). In fact the dealerships website recommends it every 2-3 yrs or with new tires or when issues are noticed. They also say the tire manufacturers recommend it (they don’t). So for my 20k service I asked to have my full size spare tire cycled w/ my tire rotation only to be told there is an additional charge. I found that odd as it was requested at 5k and 10k and 15k (when I was also told an alignment was recommended). Well it seems only 1 of the 3 previous times did the advisor note and tech actually perform said request. I have a few more free service appointments, and to be fair the dealer is not that horrible; just par for the course for shady dealerships claiming you need waste money. On the sales side the dealer played a lot of games too. After test driving we got a quote with several grand in markups only for the salesman to ask what they can do to earn my business when they found out we were buying a Toyota at another dealer (not as close). More

Courteous and on time. Was attentive to what my vehicle needed serviced. Will be going back. Was attentive to what my vehicle needed serviced. Will be going back. More

Friendly, helpful and personable staff. Speedy Service. Thank you for helping me with the service. Speedy Service. Thank you for helping me with the service. More

Matthew is a nice service man, he didn't have me wait all day. He have a very pleasant personality. day. He have a very pleasant personality. More

Ray was really knowledgeable and helpful during my process. I felt like he was honest and straightforward with me which I appreciate. process. I felt like he was honest and straightforward with me which I appreciate. More

The service advisor was very helpful and professional with the process, very thorough in explaining the results of the service performed. with the process, very thorough in explaining the results of the service performed. More

Friendly, helpful, curious,efficient, all around great service. I will be back and I will tell my friends and family about the great service. service. I will be back and I will tell my friends and family about the great service. More

The service was great! I arrive (10)early and the staff was already ready to greet customers.. The wait was not long. I arrive (10)early and the staff was already ready to greet customers.. The wait was not long. More

The staff there is very, very friendly and professional. I like how they text you when they take your car back and they keep you informed during the whole process. I like how they text you when they take your car back and they keep you informed during the whole process. More