Toyota of Rock Hill

I was very pleased with detailed explanation of potential problems with my vehicle. And very friendly service advisor. problems with my vehicle. And very friendly service advisor. More

All people very helpful showed me around dealership answered my question about service Tim Fox came out and told about next service when needed and what it would be all in under one hour start to fini answered my question about service Tim Fox came out and told about next service when needed and what it would be all in under one hour start to finish. More

Fast and professional. Don’t make you pay for ridiculous services that aren’t needed. Don’t make you pay for ridiculous services that aren’t needed. More

Dropped off my 2005 Corolla early for service, (my work history over 10 yrs at a Toyota dealership. so I am well aware of Toyota's standards and expectations) my advisor David Bowles who was not even dress history over 10 yrs at a Toyota dealership. so I am well aware of Toyota's standards and expectations) my advisor David Bowles who was not even dressed as an advisor, finally sent a text with recommendations 9, I agreed to all but 2. I called to inquire when the car would be done and was abruptly told that one of the recommendations would take over 8 hrs. to complete and that is if they had the parts tentatively Friday the car should be done. I called Friday and left a voice message, after over an hour I called back and he told me that he was in the parking lot and it should be done by 1pm. today. I had to pick my granddaughter from school, Gaston Co. and proceeded to the dealership. Within this time Mr. Bowles who up to this point has not communicated with me called twice to confirm my arrival time and his reasoning was "he wanted to meet me and he was done working at 4pm"? Considering the amount of money I paid for the repairs it was unfortunate the lack of courtesy and attentiveness that I am use to receiving from any other Toyota dealership fell extremely short. (As a P.S this was the second time at this dealership, before I waited over 2 hours to have one tire replaced on my Lexus and again that visit did not go well either) needless to say this was and will be the last appointment at this dealership for me. More

Very helpful and honest… listened to my concerns and accepted when I said no to certain recommendations accepted when I said no to certain recommendations More

Everything from start to finish when as planned and went quickly. The associate who greeted me was knowledgeable and professional. quickly. The associate who greeted me was knowledgeable and professional. More

Overall the dealership is ok, the atmosphere is comfortable and clean. Advisors are inconsistent , sometimes rude and blunt when asked a question about “YOUR” vehicle. Also they push service that i comfortable and clean. Advisors are inconsistent , sometimes rude and blunt when asked a question about “YOUR” vehicle. Also they push service that isn’t always necessary , proven multiple times by 2nd and 3rd opinion being obtained More

They installed a new airbag. They did a great job. I am well pleased. The service was great. They did a great job. I am well pleased. The service was great. More

Very professional. Good service. Keep you informed of work needed, a very good experience with this dealership. Good service. Keep you informed of work needed, a very good experience with this dealership. More

Ryan is awesome Explains things needed well and safe time frames to wait if needed. frames to wait if needed. More