Toyota of Rock Hill

When we arrived Riley greeted us and explained the process since this was our first visit. Service tech sent a video explaining everything and recommended 2 things get done. After they serviced our ve process since this was our first visit. Service tech sent a video explaining everything and recommended 2 things get done. After they serviced our vehicle Riley took us to the car and explained the work and what would be done the next visit. More

They were great during and after the sale. Their service has been great for the last two years since we have had the vehicle. Their service has been great for the last two years since we have had the vehicle. More

Salesman was awsome, its the finance department that's a disappointment, no call back, still have not recieved anything about the financial side disappointment, no call back, still have not recieved anything about the financial side More

Prompt and courteous reception. Arrived early and they worked me in ahead of my appointment time Arrived early and they worked me in ahead of my appointment time More

Always welcoming and informative. Excellent waiting area. Answers question well and not pushy regarding their work recommendations. Excellent waiting area. Answers question well and not pushy regarding their work recommendations. More

Rock Hill Toyota always accommodates my schedule. Their Service Advisors and Technicians are courteous, competent and professional. They state the services my 2021 Highlander requires and complete t Their Service Advisors and Technicians are courteous, competent and professional. They state the services my 2021 Highlander requires and complete the project. Thank you. More

The appointment was made over the phone the same day and was able to get right in. They took my car in right at the appointment time. The gentleman that took care of me was very professional and explain eve was able to get right in. They took my car in right at the appointment time. The gentleman that took care of me was very professional and explain everything with confidence. More

Great service and friendly people who know how to handle customer and do it with a great attitude customer and do it with a great attitude More

My experience with this dealership has been consistently disappointing, particularly regarding service and repair invoices. Over multiple visits spanning several years, I have repeatedly felt that I was cha disappointing, particularly regarding service and repair invoices. Over multiple visits spanning several years, I have repeatedly felt that I was charged excessively for services and repairs. I have also encountered situations where advertised service coupons from the dealership's website were not honored. In addition to the cost concerns, I have frequently been charged separate fees for shop supplies, environmental or hazardous waste disposal, and parts that appeared to be priced significantly higher than expected. Whenever I questioned these charges, I felt that my concerns were not taken seriously. I have also experienced what I perceived as unprofessional behavior from certain employees, including inappropriate comments, aggressive communication, and dismissive treatment when I raised questions about billing. My interactions with one service advisor, Jason, were particularly troubling, and I felt that I was treated unfairly and disrespectfully. I encountered inconsistent recommendations regarding brake repairs. During one visit, I was told that brake repairs were required, but during a follow-up visit I was informed that no brake repairs were necessary. This inconsistency caused me to lose confidence in the accuracy of the dealership's service recommendations. Another significant issue involved damage to my windshield while my vehicle was in the dealership's care. I was disappointed that the replacement solution did not meet my expectations, particularly regarding the use of original Toyota-branded parts. Overall, I believe the dealership lacks transparency in its pricing and customer service practices. Customers should be able to ask questions about invoices and repair recommendations without being treated disrespectfully. Based on my experiences, I cannot recommend this dealership and would encourage prospective customers to carefully review all estimates, invoices, and repair recommendations before authorizing work. More