
Toyota of Rock Hill
Rock Hill, SC
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Service is great. However those working at scheduling Service need more training. After several texts which they initiated, which is great, but they kept telling me I However those working at scheduling Service need more training. After several texts which they initiated, which is great, but they kept telling me I needed 25k Service, but I only had 20, 600 mi. Told them i needed 20k Service. They said i had that when I had 16k mi. I told them that was my 15k Service and they need to fix records. Told me to call. I did and scheduled, no problem. However when I asked if this was covered under my Service plan she said she did not have access to this info, only coordinators. I asked to speak to one. She said she would have them contact me. Three days later no contact, but Service was done at no cost. Also when I came in I was told there was a recall on my car, I said I knew that last year but was told they did not have parts and would call me when they came in. Guess what? They have the parts but again got no notice. Great job by Service tech letting me know and Service to fix now scheduled. More
I am a big fan of Toyota of Rock Hill. They have amazing customer service. Whether it’s sales or the service department, they take the time to explain your options and answer all your que They have amazing customer service. Whether it’s sales or the service department, they take the time to explain your options and answer all your questions. More
Very pleasant experience. Professional service and communication from start to finish. We drive over an hour to come to this service center. Professional service and communication from start to finish. We drive over an hour to come to this service center. More
Service advisor was very informative about the repair and understood that this was a work truck and needed to get repaired as fast as possible understood that this was a work truck and needed to get repaired as fast as possible More
I felt very welcome when the first words out of Tim Fox’s’ mouth were “ How can I help you my sister”! Not only was he efficient, he was quick to keep me informed while waiting in the lobby area at you Fox’s’ mouth were “ How can I help you my sister”! Not only was he efficient, he was quick to keep me informed while waiting in the lobby area at your Rockhill, Sc location! More