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Toyota of Rock Hill

Rock Hill, SC

4.6
1,382 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,382 reviews

April 21, 2025

Customer service is excellent and employees are very professional. My first service went smoothly and quickly. There were a few cars lined up, but they kept things moving. More

by Eric
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy
Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

April 21, 2025

I bought this car back in September 2024. At that time i was told by the sales rep and GM they will be looking over the entire car and doing any maintenance needed. I took it in for its first More

by J-C Ajemian
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kam
Apr 23, 2025 -

Toyota of Rock Hill responded

We apologize for any confusion and we are going to look into this. I don’t remember every customer I talk to (since you refenced speaking to the GM – which is me) so while I don’t remember our specific conversation, we do a complete inspection of our vehicles and spend a lot of time and money reconditioning them. We’d like to do more research on the situation at hand, and somebody will reach out to you to discuss. I will point out that we always give a list of “suggested maintenances” which is EVERYTHING somebody could have done – that doesn’t mean that the vehicle is in critical need (and that’s listed on the maintenance / repair menu). I’m wondering if that is causing some confusion about this point. At the present time we need to get more information but we appreciate your business and we will be in touch. If you want to discuss sooner please feel free to contact me directly at the dealership 803-325-9208 (Dan). Dan Hinic General Manager Toyota of Rock Hill dhinic@toyotarockhill.com

April 21, 2025

Great customer service. Nice clean waiting room. Very professional employees. I would recommend them to friends and family. More

by aliciajohnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

Apr 23, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 19, 2025

Booked appt with 10% discount for later appt slot. Not applied to final bill. Not line items on invoice and not explained to me by rep. More

by abhjwhit
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fox
Apr 23, 2025 -

Toyota of Rock Hill responded

We apologize for the oversight. One of our Service Advisors, Tim Fox has tried to reach you and get your refund. Feel free to contact me if I can be of assistance. Mike Reidy Service & Parts Director Toyota of Rock Hill m.reidy@toyotarockhill.com

April 19, 2025

Always top notch maintenance service. Fast, efficient, knowledgeable and fair pricing. The only place I take my vehicle for service. The facility is nice while waiting great free coffe More

by hilla0331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Austin
Apr 21, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Toyota of Rock Hill!

April 18, 2025

Great service. Very prompt. Came out to my car as soon as I pulled up. Service was thorough and completed in a timely manner. Great waiting area with lots of seati More

by Brent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Davis
Apr 21, 2025 -

Toyota of Rock Hill responded

Hi Brent, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 18, 2025

My service advisor Ray was great! Very knowledgeable and did exactly what he said would be done in the time frame he quoted. I would highly recommend him and the dealership. I will c More

by linda.l.debelaklyndebe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray in service
Apr 19, 2025 -

Toyota of Rock Hill responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

April 18, 2025

Ryan was very professional, answered all my questions and was very understanding of my situation. The drive home was very smooth. More

by Ana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Shawn
Apr 19, 2025 -

Toyota of Rock Hill responded

Hello, we're so glad you had a positive experience. Don't hesitate to contact us if there's anything else we can do for you.

April 18, 2025

This is where I purchase my car. Unless I'm not able to bring my car here, this is the only dealership that i would let service my car. The service there is remarkable and you're nev More

by lavin2084
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Fox
Apr 21, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

April 17, 2025

Had my vehicle serviced at Toyota of Rock Hill. Their customer service is incredible. My service specialist was Fox, He keeps me informed about what the vehicle may or may not need for optimum main More

by tjmorgan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fox
Apr 21, 2025 -

Toyota of Rock Hill responded

Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!

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