Toyota of Rock Hill

Very professional. Service department is very organized and did not try and up sale. Second time my service rep was Fox who is ver personable. Highly recommend! Service department is very organized and did not try and up sale. Second time my service rep was Fox who is ver personable. Highly recommend! More

Always have great service from the service department each and every time I go there each and every time I go there More

I believe her name was Brenda but she offered excellent customer service and I want to ensure she gets the acknowledgment! customer service and I want to ensure she gets the acknowledgment! More

This service experience was very poor. I was at my appointment early and waited by my car and no one came so I went inside and a guy told me to go back out to my car. No greeting no kindne I was at my appointment early and waited by my car and no one came so I went inside and a guy told me to go back out to my car. No greeting no kindness. Hostile attitude and nasty tone. Then someone finally comes out and he says we close at 4… my appointment was at 245 so if time an oil change then was an issue why did they let me schedule for that time. Then got my car after 4pm anyways. When I arrived back at the dealership at 330 no one even looked up from their stations when I walked in emit I was they only patron in this area at the time. More

The advisor are scammers. They do not look after interest of customer but rather how to bill them to max. Stephen All inspected my car tire and told me that they are in yellow They do not look after interest of customer but rather how to bill them to max. Stephen All inspected my car tire and told me that they are in yellow but the diagnostic report was all green which can never be the thing. Will never visit again. More

Went to the parts department to get a battery replaced on my car key, it didn’t work. Tried to sell me a new key for $541 with programming. I declined and went to Auto Zone which send me to a place that repa my car key, it didn’t work. Tried to sell me a new key for $541 with programming. I declined and went to Auto Zone which send me to a place that repair keys or sell them. They check the key with some gadget and it showed that the battery was no good. Replaced it with a new one and it worked. Eventually the dealer parts department carry outdated batteries even though they are in a package. More

Excellent service, friendly staff, and smooth buying experience. Highly recommend for a hassle-free car purchase! experience. Highly recommend for a hassle-free car purchase! More

Technicians confused about prices of thier own services. Provided low quotes dispite knowing the costs would be heigher. Did not know my vehicle was a hybrid and how that impacted costs. Did not latch my ho Provided low quotes dispite knowing the costs would be heigher. Did not know my vehicle was a hybrid and how that impacted costs. Did not latch my hood after service so I had to pull over in the interstate in the rain to make sure I could continue driving safely. More

I'm disappointed with this dealership. Even after making an appointment, I still had to wait 4-5 hours on a Saturday to get my service done. On top of that, I’m frustrated that a brand new Even after making an appointment, I still had to wait 4-5 hours on a Saturday to get my service done. On top of that, I’m frustrated that a brand new vehicle had no freon, so the AC didn’t blow cold air. Why couldn’t the dealership provide a rental car instead of making me wait for hours? It would also be nice if they offered complimentary snacks and drinks instead of charging customers for them. More

Service department always goes above and beyond with communication and service. Very great to work with. communication and service. Very great to work with. More