Toyota of Rock Hill

How misleading can you get? We had to move commitments and appointments around to get the 5:30 appointment, only to be told that all the techs are gone and my car will now have We had to move commitments and appointments around to get the 5:30 appointment, only to be told that all the techs are gone and my car will now have to stay overnight. They would then get to it when they could. This is garbage and unacceptable. Even the text message they sent said service appoint for 5:30, not drop off appointment More

Like the service and the Always good service. Easy to get people to listen to your problem. Easy to get people to listen to your problem. More

Patrick was very personable and friendly. I was waiting to check in and I had two people check with me to make sure I was taken care of I was waiting to check in and I had two people check with me to make sure I was taken care of More

Oil change that took two hours to complete. Not the only person in service department that experienced having the same issue. I also have a ford. I make appointment at the dealership for oil c Not the only person in service department that experienced having the same issue. I also have a ford. I make appointment at the dealership for oil change and i am in and out. Maybe you should try to copy their model More

I’ve been to too many dealerships where they are incredibly pushy and won’t take no for an answer. While they made me a few offers they were very respectful of whatever my answer may have been. They incredibly pushy and won’t take no for an answer. While they made me a few offers they were very respectful of whatever my answer may have been. They sent me a video of anything they found in my car and did well explaining it to me which was very convenient. More

The experience was courteous and well informed with a timely notice of everything needed to be gone over. timely notice of everything needed to be gone over. More

This is my first time visiting Toyota of Rock Hill. Based on what I experienced on this visit, I will be a repeat customer. While they have a good product to sell, and a service to provide, I feel as Based on what I experienced on this visit, I will be a repeat customer. While they have a good product to sell, and a service to provide, I feel as if they genuinely wish to provide the best to and for their customers. More

I was very happy with the service. They were quick and very friendly. It was a very good experience. They were quick and very friendly. It was a very good experience. More

I am a regular customer at Rock Hill Toyota and have two Toyotas serviced there on a regular basis. I had a “scheduled“ appointment for an oil change at 12:45. I arrived at 12:43 and my car was not taken Toyotas serviced there on a regular basis. I had a “scheduled“ appointment for an oil change at 12:45. I arrived at 12:43 and my car was not taken back for service until 1:04. It took more than 2 hrs for a simple oil change - no explanation on why it was taking so long - unacceptable. In addition, the customer service Tech (Javon) was not friendly, actually rude, and his explanation of the service and billing was mediocre at best. I will no longer take our cars to Rock Hill Toyota for service. More

Efficient, skilled service department. Also friendly and explain details of the service well. They’re great. Also friendly and explain details of the service well. They’re great. More