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Toyota of Rock Hill

Rock Hill, SC

Overview
Reviews
Vehicles
4.6
1,387 Reviews
Call Dealership (803) 328-2886
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640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,387 reviews

July 26, 2024

Great working with Borris , and all members involved with our purchase , also I work with Ray in service , he does a great job. More

by Nicholasfkropog
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
T Redding, J Nacht, David Hart, Jerry McIntosh, Laura Driscoll, hbode Admin, Matt Haley, Riggs Jones, Hiba Fayad, Quentin White
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Jul 28, 2024 -

Toyota of Rock Hill responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Toyota of Rock Hill! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2024

Was checked in and advised how much my service would be. Later was advised of additional service. Was advised when car was ready. Everyone were so nice. More

by iceicebabie5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray
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Jul 27, 2024 -

Toyota of Rock Hill responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out to us if there's anything more we can do!

July 25, 2024

Over 3 hour wait for a mid week scheduled oil change seems a bit excessive with no explanation of why it took more than the estimated 1 hour at check in. Work was performed fine however. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jul 27, 2024 -

Toyota of Rock Hill responded

Tim, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered with the extended time it took to do your oil change, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Dan Hinic General Manager dhinic@toyotarockhill.com

July 25, 2024

I WANNA THANK TIM EVANS FOR HIS OUTSTANDING CUSTOMER SERVICE, ALWAYS A GREAT PERSON TO WORK WITH AT TOYOTA WHEN GETTING YOUR VEHICLE SERVICED. HE KEPT NE UPDATED AS WELL WITH THE STATUS AS WELL. TOYOTA More

by Lasharra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Evans
Report | Print
Jul 27, 2024 -

Toyota of Rock Hill responded

Hi Lasharra, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jul 27, 2024 -

Lasharra responded

I most defintely will.

July 24, 2024

It’s one of the best dealer that i will recommend to everyone just tried More

by elbairamos1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
hbode Admin
Report | Print
Jul 25, 2024 -

Toyota of Rock Hill responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

July 24, 2024

2nd visit that the wait time is double what was quoted and just not acceptable More

by jmshouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Department
Report | Print
Jul 26, 2024 -

Toyota of Rock Hill responded

jmshouse, I appreciate you taking the time to inform me about your recent service visit. I deeply regret any inconvenience you may have encountered due to the extended time you waited, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to an opportunity to understand more about what took place during your experience. Dan Hinic General Manager dhinic@toyotarockhill.com

July 24, 2024

Told 1 hr to complete service which was 2 hrs. No one ever updated/communicated progress or delay during wait. When checked in the guy said it would $300 which was $200 more than what I was told More

by RW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
Report | Print
Jul 25, 2024 -

Toyota of Rock Hill responded

wishams, I appreciate you taking the time to inform me about your recent service experience. I deeply regret any inconvenience you may have encountered due to poor communication from the staff, and I would like to make things right and restore your trust as a valued client. Please reach out to me using the contact information provided. Thank you for your feedback, and I’m looking forward to the opportunity to understand more about what took place during your experience. Michael Reidy General Manager m.reidy@toyotarockhill.com

July 23, 2024

The folks at Toyota of Rock Hill are always so courteous and knowledgeable. I always feel they have taken good care of my vehicle during service so my ride will be a safe one. More

by jimmelyn2012
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Mock
Report | Print
Jul 24, 2024 -

Toyota of Rock Hill responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2024

Awesome customer service! Tim Fox was super friendly and helpful. We had an issue that needed to be worked out during our visit and Tim did everything in his power to try and More

by fredawallace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Report | Print
Jul 24, 2024 -

Toyota of Rock Hill responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. Please don't hesitate to reach out if there's anything additional we can do for you.

July 21, 2024

Great customer service! My technician was so helpful and was an absolute pleasure to work with during my appointment! More

by deb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandy in Service Department
Report | Print
Jul 22, 2024 -

Toyota of Rock Hill responded

Hi Deb, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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