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Toyota of Rock Hill

Rock Hill, SC

4.6
1,387 Reviews

640 Galleria Blvd

Rock Hill, SC

29730

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Showing 1,387 reviews

April 02, 2025

Punctual, excellent communicator and knowledgeable, professional would all describe my Service rep, MR. TIM EVANS. More

by Jeanhathaway
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with another today
Apr 05, 2025 -

Toyota of Rock Hill responded

Hi, we are very happy we could provide you with a positive experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Toyota of Rock Hill!

April 02, 2025

Very easy to work with, knowledgeable and proactive. Had an issue with parts that were purchased and they took care of it right away. Great group of employees! More

by Sandi H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kam Howard
Apr 05, 2025 -

Toyota of Rock Hill responded

Hi Sandi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2025

It was a very good experience. The customer service was excellent. I do recommend Toyota. More

by hbonilla69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Evans
Apr 05, 2025 -

Toyota of Rock Hill responded

Hello, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

April 02, 2025

Always very helpful, explains thoroughly and very pleasant to work with. I’m kept up to date on progress of vehicle. More

by Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Timothy Foxx
Apr 05, 2025 -

Toyota of Rock Hill responded

Hi Ann, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 02, 2025

I received a reduced oil change on line but didn’t get it when checked out. More

by teryoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Apr 11, 2025 -

Toyota of Rock Hill responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

April 01, 2025

The young lady named britany was very patient and sharp. .. she knows her toyotas!!! Thsnks More

by Tony
Workmanship
Recommend Dealer
Yes
Employees Worked With
Britany
Apr 05, 2025 -

Toyota of Rock Hill responded

Hello Tony, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. We are always more than happy to assist you if anything else comes up. Take care!

March 31, 2025

Good customer service, I don't know why I scheduled an appointment and the parts aren't in stock, and then I have to sign five times on the way out after nothing was done, way to fall in to the legalistic More

by William
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kam
Apr 05, 2025 -

Toyota of Rock Hill responded

Hi, thank you for your feedback about this, because this should not have happened, and we apologize for any inconvenience you faced. Your concerns will be shared with our team to address and prevent similar situations in the future. If there is anything we can do to regain your trust, I would appreciate it if you would reach out to me, so that I can learn more about what took place in this situation.

March 31, 2025

They honored the estimate even though they tried to charge more at first. Forgivable. Mr. Evans made it good. He was great! More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evans
Apr 02, 2025 -

Toyota of Rock Hill responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Michael Reidy Service & Parts Director Toyota of Rock Hill (803) 325-9254 m.reidy@toyotarockhill.com

March 31, 2025

While their estimate was wrong, my guy, Evans, made them stick to it. He was great! Service was expensive and not particularly fast. Waiting area was good. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Evans
Apr 02, 2025 -

Toyota of Rock Hill responded

We appreciate your feedback and regret that your service experience fell short of expectations. Your concerns will be addressed with our team as we work to improve. If you're willing, we would like the opportunity to discuss this further. Please reach out at the information provided below so we can work toward a resolution. Michael Reidy Service & Parts Director Toyota of Rock Hill (803) 325-9254 m.reidy@toyotarockhill.com

March 31, 2025

The dealership is nothing without a great service department from the service rep to the service techs. Tim Fox, my service rep, maintains my loyalty to Toyota of Rock Hil by providing excellent cust More

by robinmci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Fox
Apr 02, 2025 -

Toyota of Rock Hill responded

Hi, we're happy you found our staff to be so supportive during your experience here at Toyota of Rock Hill. We hope you have a great day!

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