Toyota of Rock Hill

This is the worst dealership ever. I took my new car in for the it's second service and my service contact was unavailable to do the initial check-in. They were off doing God knows wha I took my new car in for the it's second service and my service contact was unavailable to do the initial check-in. They were off doing God knows what the entire time I was there, when I finally left they were off in the corner talking with another employee instead of checking me out. They never reviewed my record to see that it was my second time in for routine maintenance to make sure my car got the proper service items done. So once my car was done and I was checking out by the so-called manager of the maintenance department, it was realized that my car never received the oil change that it was supposed to. The guy asked me if I had 15 minutes he would get the vehicle right in there and get the oil change done. A hour later and the only person sitting in there waiting area, my car was finally done. I called to talk to the manager of Toyota of Rock Hill and he swore up and down. That's not the way they do business. He told me he would look into it and have somebody give me a call back. Haven't heard from anybody from that horrible dealership. So it's not just the maintenance department but it's the overall dealership that has horrible customer service. All they care about is getting your money. More

Great experience with Sales agent, Tom F. Was able to purchase the truck without being pressured. Will come back at a later time in the future and purchase a newer vehicle again. Was able to purchase the truck without being pressured. Will come back at a later time in the future and purchase a newer vehicle again. More

I've been having my cars serviced at Rock Hill Toyota for years. The service has been exemplary and the service techs are excellent. I highly recommend this dealership to anyone looking for professional advi years. The service has been exemplary and the service techs are excellent. I highly recommend this dealership to anyone looking for professional advice and guidance for their vehicles regardless of the make and model. More

Ian was great & very informative. I also liked that they cleaned my windshield and looked over my car thoroughly. I also liked that they cleaned my windshield and looked over my car thoroughly. More

Ginny was new but did a great job. Whatever she was unsure of she made every effort to get the right answer quickly. The whole organization was friendly and helpful. Whatever she was unsure of she made every effort to get the right answer quickly. The whole organization was friendly and helpful. More

I was checked in on time and the review was fast and courteous. The complete service was done in under one hour. I intend to call on them for all my automotive needs. courteous. The complete service was done in under one hour. I intend to call on them for all my automotive needs. More

Great service this trip, quick in and out oil change. No additional inspection to vehicle as I requested! No additional inspection to vehicle as I requested! More

A very friendly and professional staff. Went for oil change and had several recalls that I wasn’t aware of. The staff was really helpful. I would recommend Rock Hill Toyota. Went for oil change and had several recalls that I wasn’t aware of. The staff was really helpful. I would recommend Rock Hill Toyota. More

The service writer was professional,timely,courteous and provided everything step by step as needed provided everything step by step as needed More

Great Service! Ginny walked me through recommended services and thoroughly explained any questions I had. Ginny walked me through recommended services and thoroughly explained any questions I had. More