Toyota of Rock Hill

Service was quick. People very nice. My only issue is the program display on my dashboard was changed and I can’t get it back. Changing it was totally unnecessary 😩 People very nice. My only issue is the program display on my dashboard was changed and I can’t get it back. Changing it was totally unnecessary 😩 More

The service rep was very helpful and professional. Wait time was good. Very nice waiting room. Wait time was good. Very nice waiting room. More

Tim was very helpful and professional. Very cool guy! The process was pretty quick. He explained to me step by step what they were doing and keep me updated every step of the way. Very cool guy! The process was pretty quick. He explained to me step by step what they were doing and keep me updated every step of the way. More

Very satisfied with the service and the quality of attention to detail. And workers who are very professional attention to detail. And workers who are very professional More

Jason was extremely professional in handling the service of my vehicle in Rock Hill SC of my vehicle in Rock Hill SC More

Scheduled appointment with a Lyft ride to get back to work. Showed up early. My advisor was Ian, he was new and kind. He asked his coworker how to get me a Lyft and I overheard him scoff and complain tha work. Showed up early. My advisor was Ian, he was new and kind. He asked his coworker how to get me a Lyft and I overheard him scoff and complain that customers like me don’t get a Lyft. It’s an option on the website, but evidently only available to certain people. Ian asks his manager for help and agrees to get me a Lyft. I waited for 1.5 hours and the Lyft never showed up. Ian then tried to just get my truck done so I can leave. He was trying hard but it was clear the company doesn’t provide enough resources for him to do well and his coworkers and possibly manager are also unhelpful. I’ve been trying to call back all day and tell Ian that I think the technician scratched a wheel and see if he had pictures before writing the truck up. No one has answered my call other than the parts department. Every time I call service they pick up the phone and then hang up immediately. So now there’s a 1 star review for making me over 2 hours late to work this morning, ignoring my calls, and potentially damaging my vehicle. More

Excellent sales person all the personnel were great and friendly. Awesome experience next car going back they have our business forever. friendly. Awesome experience next car going back they have our business forever. More

I had a very positive experience in purchasing my vehicle primarily due to the patient and tireless assistance I received from Felix Collins. He is extremely knowledgeable and went out of his way to help me primarily due to the patient and tireless assistance I received from Felix Collins. He is extremely knowledgeable and went out of his way to help me during the process. I will continue to do business with Toyota of Rock Hill due to his professional integrity, kindness and efforts. He is a very valuable asset to Toyota. More

A little communication problem occurred. When I got the estimate for the brake repair I called the service center and asked to speak to Jason. I had already dropped the car off at the deale When I got the estimate for the brake repair I called the service center and asked to speak to Jason. I had already dropped the car off at the dealership. Jason wasn’t available so I requested he return my call before he started work on the car. That was two days ago. This morning Jason called to let me know my car was ready. He said he did not receive my message. I was upset because I had called another place and got a better rate. Needless to say I am very upset. I am a widow living on a fixed income. Jason did reduce the charge but it still was more than the other quote I received. I still believe I am due some additional compensation. I love my 2010 Prius and hope to drive it for many more years. Thank you. Marie Neely. More

Great service great people low prices wait time was less than promised. Definitely go back than promised. Definitely go back More