What an absolutely terrible experience! We put down a $500 deposit on a Prius ordered May 1st. Were told would be 3-4 weeks for arrival. Called 2 weeks later and was not in yet. Got a call May 27th and were told that the car was in. My wife told Ty she was starting her 7 days on work week and would call to pick the car up next week. At no time were we told there was a time limit. Went to pick the car up June 3 and it was sold because we had not come to pick it up. We were told they tried to contact us but there was no answer. Several incocnsistencies and lies to their story, however, which sounds similar to the other reviews read here. They said the car had been there 3 weeks, but why were we told mid-May it was not in? Were told Ty had called and told my wife the car had to be picked up or it would be sold and he had a witness to this phone call. When questioned more about it, Ty admits there was a witness to the call, but that it was not answered so the conversation actually did not happen. Were told we were called about the car's arrival May 22nd. When we saw their paper work, there was a note that a call was made but not answered on May 22nd and no message left, but they then agreed the contact was made May 27th when pushed on the issue. At NO time were we ever told there was a time limit to how long they would hold the car. Obviously there was a misunderstanding. I understand they need to make a sale but all they had to do was say they wanted to try to make things work out but all they were willing to do was put us at the bottom of the 60 day waiting list. When we spoke to the general manager, he gave us an analogy of the bill he had received for missing his doctors appointment. When we disagreed with the analogy, and more importantly asked what it had to do with the matter at hand, he started yelling, yes yelling, at us. We asked if we could get passed this and try to get a car but he said that he felt we would give him a bad review no matter what he did so he wouldn't even try and we should go somewhere else. We did...we went to Honda.