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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,652 Reviews
Call Service Center (844) 208-1008

3,652 Reviews of Toyota of Rockwall - Service Center

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November 16, 2022

Broke key chain and did not care! !!! Could of said sorry or something nice.no More

by JOSEPH.ROY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service payment window
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Nov 20, 2022 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Nov 20, 2022 -

JOSEPH.ROY responded

We are going to use Toyota of Dallas for all service work.

November 14, 2022

My Tundra came out in worse condition than when it went in. Dangerous to drive but they sent me home in it. More

by BEASTDOCTOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McGuire
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Nov 18, 2022 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

November 13, 2022

Everyone is very helpful and polite and they do the maintenance or whatever my problem is and is also done in a timely manner. More

by JOYCEBALL65
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
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Nov 13, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Nov 14, 2022 -

JOYCEBALL65 responded

Thank you Toyota of Rockwall for your service

November 12, 2022

Absolutely the best experience I have ever had with a service department in my 70 years More

by Billy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2022 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

November 10, 2022

Very good and understands of what I wanted done to my truck needs..great employees in service dept. thanks More

by tbradburn2000
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Josue Gutierrez
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Nov 10, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 09, 2022

Had 10,000 miles service, in and out in 50 minutes. Super fast service and get the job done right More

by chenpan88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cesar Martinez
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Nov 10, 2022 -

Toyota of Rockwall responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

November 08, 2022

All staff was friendly and courteous. Mick was very knowledgeable and made me feel confident my car was in good hands. I also needed to use the shuttle service for a ride back to my home. More

by Dchavez49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver. I can’t remember the name but he gave excellent customer service and made me feel safe
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Nov 08, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Mick and our team. We're glad to hear we delivered such a great experience!

November 06, 2022

Clean, thorough, friendly. Felt comfortable they are fixing my car correctly. Chose Rockwall over Sports city in Garland. More

by denise.johnson77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Toyota of Rockwall responded

Thank you, Denise! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

November 05, 2022

Kasey Boysaw is very friendly service advisor. She has very good knowledge of her job. Please keep her forever. I would like to recommend for her employee of year. Thanks Samson Zachariah sheki More

by shekinahsz1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

November 04, 2022

Convenient to our home, friendly, helpful, ability to correct or repair problems, great place to wait for service. Very accommodating, striving to make our wait time as enjoyable as possible. More

by ETHEAA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 07, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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