Kasey Boysaw

2. 5 hours to change my oil, rotate the tires and change my battery air filter. Not one word from my "Service Advisor" during that entire time. I did notice her flitting around laughing and having a good ti my battery air filter. Not one word from my "Service Advisor" during that entire time. I did notice her flitting around laughing and having a good time. Additionally, there was no picture was provided to show the condition of the filter. I have used this dealership several times and the last two visits have gradually become worse, with this last visit being exactly that.. my last visit. I'll find somewhere else to service my vehicle. I recomment everyone else do the same. More

by sam60tx Verified Customer Verified Customer

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Always satisfied with service provided by Rockwall Toyota. Will continue to have my service done at Rockwall Toyota. Toyota. Will continue to have my service done at Rockwall Toyota. More

by 7777mgsmith Verified Customer Verified Customer

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Excellent very good service I highly recommend for my friends and family thanks for the your service friends and family thanks for the your service More

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I was very pleased with my Toyota dealership in Rockwall service department, I've had my Tacoma serviced there 3 times since I've owned it from the service writer to the mechanic they let me know what was service department, I've had my Tacoma serviced there 3 times since I've owned it from the service writer to the mechanic they let me know what was needed after inspection and let me decide what I wanted to do, I appreciated that very much. I will be back in 10,000 Miles and do it again. Very pleased customer. More

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Service was great. It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! It was quick and done well. Everyone I dealt with was professional and courteous. Thank you! More

by jchobbs Verified Customer Verified Customer

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I had a very frustrating experience with Toyota of Rockwall and feel it’s important to share. I brought my 2013 Tundra in for a check engine light and drivability issues. I was advised to replace t Rockwall and feel it’s important to share. I brought my 2013 Tundra in for a check engine light and drivability issues. I was advised to replace the air injection valve, which I approved and paid for. However, shortly after getting my truck back, the same issue returned, meaning the repair did not resolve the problem. After keeping my vehicle for an extended period, I was then told my catalytic converter needed to be replaced for around $6,000. When I asked for proof, I was only provided a scan showing the catalyst status as “incomplete,” not failed. Despite this, they still recommended the replacement and even suggested additional paid testing to confirm it. Concerned with the diagnosis, I took my truck to another mechanic. The issue was properly diagnosed and fixed for $1,130, without replacing the catalytic converter. My truck is now running perfectly. This experience raised serious concerns about the accuracy of their diagnostics and the recommendation of costly repairs without clear confirmation. I would strongly encourage anyone to get a second opinion before approving major repairs here. More

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Everyone is extremely friendly, but every single time I go there is a problem with the actual service I receive on my vehicle. This time I was there for an oil change, but I specifically asked to have my go there is a problem with the actual service I receive on my vehicle. This time I was there for an oil change, but I specifically asked to have my windshield wiper fluid topped off because it was completely empty. The service record shows that it was checked and topped off, but after I left the dealership the light came back on. I stopped to check it and sure enough it was still completely empty. I had to purchase a bottle of fluid to put in there myself. It honestly makes me wonder what else was not actually checked! Also when I got back in my truck all of the contents of my glove box were dumped on the floor board. I am assuming they were looking for the lug nut key to rotate my tires, but they did not even put everything back in the glove box. Annoying! More

by dearstrege Verified Customer Verified Customer

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Very responsive and helpful despite a little longer wait than expected! I was early to my appointment but later than expected getting out. than expected! I was early to my appointment but later than expected getting out. More

by DiAnn Verified Customer Verified Customer

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employees are professional, willing to help at all times. pleasant and knowledgeable of their job. pleasant and knowledgeable of their job. More

by GLORIAOBANA5 Verified Customer Verified Customer

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Great Service, quick and very efficient liked they started washing and cleaning after the service. started washing and cleaning after the service. More

by mail4mehta Verified Customer Verified Customer

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