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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,700 Reviews

3,700 Reviews of Toyota of Rockwall - Service Center

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August 04, 2022

Mick is the best service provider, I’m always pleased with his service and he doesn’t try to sell me services More

by shannun25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Aug 04, 2022 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. Mick and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

August 03, 2022

It’s great service except waiting time is longer. It’s great costumer service all More

by gadaadanech
Customer Service
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Aug 04, 2022 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

August 02, 2022

Quick service for oil & filter change & tire rotation. Friendly personnel. Clean waiting room &clean restroom More

by mcdanielk001
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josue Gutierrez
Aug 03, 2022 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 30, 2022

Great and fast service, very enjoyable experience, I am definitely planning on returning as well as recommending to my friends and family. More

by EmilyP2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Fleming (535)
Aug 01, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 29, 2022

I was very disappointed that a car wash is not included with service anymore. Other than that service was ok. More

by amescoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Aug 01, 2022 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

July 29, 2022

My service advisor, Mich always takes time to go over everything and explain it to me. More

by Amy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2022 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 29, 2022

You need to restart your car wash for your costumers it would make your dealership a better place. More

by rkraft1625
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tiler, Stephanie Sanchez, Cesar Martinez
Aug 01, 2022 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy and will take your comment under advisement. Thank you for choosing Toyota of Rockwall.

July 28, 2022

Took both of my vehicles to this dealership and Jose the service advisor was professional and kept informed of all the necessary needs for both of my cars. They were completed on time and on the same day. More

by jsusa77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose in service department
Jul 28, 2022 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

July 28, 2022

Kevin was great! Kept me in the loop the entire time and made sure I received the appropriate services. No more, no less. More

by Ms. Hardy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Jul 28, 2022 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

July 26, 2022

I had Mick as my Service advisor, he did a fantastic job and explained everything the way it should be. Thank you for your professionalism! More

by jhackney875
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2022 -

Toyota of Rockwall responded

We are very happy to hear Mick provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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