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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,659 Reviews

3,659 Reviews of Toyota of Rockwall - Service Center

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December 29, 2021

Great customer service, everything during inspection was very well detailed and explained. They communicated throughout the whole experience with any additional questions they may have had More

by ryan.schwartz9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Dec 31, 2021 -

Toyota of Rockwall responded

Ryan, Thank you so much for your 5-star rating based on your recent experience working with Stephanie, and for taking the time to leave us this wonderful feedback!

December 29, 2021

The service I received from Toyota of Rockwall was excellent from appointment setting to completion. The experience was of the highest level of service. The Best!!! More

by DPAIGE3585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 31, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 29, 2021

Clean, on time, called ahead to confirm the appointment (including scheduled services) had a nice waiting area, and completed the work within the estimated window and for the price they quoted More

by Bwalker.usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2021

Excellent service and very informative about service needed. Fair price and waiting time was as expected. Plan to use in future for service. More

by cporta45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Dec 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2021

Outstanding service. Sam the windshield expert was wonderful. Justin, Kevin and Don in the service department were wonderful, great customer service. More

by Celeste Carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin, Don Maddran, Justin Hogue
Dec 28, 2021 -

Toyota of Rockwall responded

Celeste, It's great to hear that Justin, Kevin, and Don were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

December 25, 2021

Exemplary service. Went out of their way to get us on the road again. We are from out of town, but you’d have thought we were customers for 30 years. More

by Weezey25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 28, 2021 -

Toyota of Rockwall responded

We appreciate your business, Justin and our team looks forward to serving you again soon!

December 25, 2021

Best service and professional , never push customer must be done. Specially wash my truck very well. Thank your More

by Henry Le
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 28, 2021 -

Toyota of Rockwall responded

Henry, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

December 24, 2021

This dealer is always friendly & gets the job done excellently! Only negative is the car wash, not ever a decent wash!!! That’s why I opted for no wash today, pure waste of my time. More

by Jbooker137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey
Dec 28, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Kasey here at Toyota of Rockwall.

December 24, 2021

The work was completed in a professional and timely manner to my satisfaction. Nothing but good things to say. More

by k.smilie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
Dec 28, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 24, 2021

Great service quick and timely. Just need to always make sure there is communication to the customer so there is no confusion More

by Stephen mcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 28, 2021 -

Toyota of Rockwall responded

Stephen, you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad Justin was able to help, and we hope to see you again!

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