Toyota of Rockwall - Service Center

Sales were very pushy. We bought one car here a couple years ago but it was pretty pushy. For a car for my teenager a few months ago we ended up purchasing at another dealer after being pushed too hard he years ago but it was pretty pushy. For a car for my teenager a few months ago we ended up purchasing at another dealer after being pushed too hard here to lease a new car when they didn’t have a used car we were into. For the first car I bought, 2020 Avalon, the tires that came with the car are already bald and it just reached 30,000 miles. The tires are “top rated” and show they come with 55,000 mile warranty-but according to the dealer service rep it doesn’t apply when you first buy the car. When I asked the service rep to explain why they are recommending the same set of tires ($1,400) that didn’t even last 30,000 he wanted to refer me to the last person who helped me with just a routine service appointment check in and out…who happened to not be there that day. It felt like the run around, I asked him why the other person would give me any different information than what he is giving me. He remained professional but at the end of the conversation I had the feeling that I wasn’t getting any resolve. Just come up with $1,400 to replace the tires at half the life they should have, then hope they last. My trust level has really dropped with this place. I keep getting emails to submit feedback so here is the feedback. More

Very friendly and supportive. The place was clean and nice atmosphere. keep up the good work. Satisfied customer nice atmosphere. keep up the good work. Satisfied customer More

Excellent customer service! Justin was a solid advisor! Very comfortable waiting area. I will be back! Very comfortable waiting area. I will be back! More

I was greeted promptly and my service rep was very I was greeted promptly and my service rep was very professional and friendly. Love that they washed and vacuumed my car. I was greeted promptly and my service rep was very professional and friendly. Love that they washed and vacuumed my car. More

Excellent service and experience! Mick explained everything and was very helpful ! Appreciated the car wash everything and was very helpful ! Appreciated the car wash More

The folks here are prompt, efficient, trustworthy and friendly. I can trust them with my vehicle. friendly. I can trust them with my vehicle. More

They didn’t want to do the service on my truck “oil change “ because my truck didn’t reach the mile I told the guy but it does reach the date after that I ask to be wash the truck but they didn’t I ask change “ because my truck didn’t reach the mile I told the guy but it does reach the date after that I ask to be wash the truck but they didn’t I ask what happen they said they can’t remove the antenna really ! They wash to many cars to be known how More

Dealership staff is always very courteous and professional. The waiting area is top notch! Always a pleasant experience! professional. The waiting area is top notch! Always a pleasant experience! More

The best service ever,,the experience was great ,the people are so nice and I'm very happy for the results people are so nice and I'm very happy for the results More

2015 4Runner SR5 in for 55k maintenance. Needed brake shoe replacement, brake fluid replacement and power steering fluid replacement. Everything completed on time. My service rep Kevin did a great job co shoe replacement, brake fluid replacement and power steering fluid replacement. Everything completed on time. My service rep Kevin did a great job communicating the issues and progress. More