Toyota of Rockwall - Service Center

Sales were very pushy. We bought one car here a couple years ago but it was pretty pushy. For a car for my teenager a few months ago we ended up purchasing at another dealer after being pushed too hard he years ago but it was pretty pushy. For a car for my teenager a few months ago we ended up purchasing at another dealer after being pushed too hard here to lease a new car when they didn’t have a used car we were into. For the first car I bought, 2020 Avalon, the tires that came with the car are already bald and it just reached 30,000 miles. The tires are “top rated” and show they come with 55,000 mile warranty-but according to the dealer service rep it doesn’t apply when you first buy the car. When I asked the service rep to explain why they are recommending the same set of tires ($1,400) that didn’t even last 30,000 he wanted to refer me to the last person who helped me with just a routine service appointment check in and out…who happened to not be there that day. It felt like the run around, I asked him why the other person would give me any different information than what he is giving me. He remained professional but at the end of the conversation I had the feeling that I wasn’t getting any resolve. Just come up with $1,400 to replace the tires at half the life they should have, then hope they last. My trust level has really dropped with this place. I keep getting emails to submit feedback so here is the feedback. More

I've been happy with this dealership in past visits, but there were some problems this time. I brought my vehicle in for a state inspection and also an oil change while a reduced price was being offered an there were some problems this time. I brought my vehicle in for a state inspection and also an oil change while a reduced price was being offered and mentioned the offer to the service rep, but then I was charged full price at check-out, although I didn't notice it until after I had paid. I brought it up with the service rep, who argued that the reduced-price offer was the amount on the invoice, which I had to prove to her was not true. She ultimately applied a credit to my account. While the vehicle was being inspected, I was told that the rear brake pads needed to be replaced. I told the rep that since this was the first rear pad replacement, it would be covered under my extended warranty, but my rep told me that the pads were not worn down enough to qualify for replacement under warranty. So why was I told they needed to be replaced? More

Not all Toyota dealers are created equal! Slow and Unprofessional service is what you will get! They will try and charge you for reading the engine codes that you told them you already have. The car Unprofessional service is what you will get! They will try and charge you for reading the engine codes that you told them you already have. The car is under warranty and after checking with my local mechanic 30yr asc certified he assured us the one code specifically of the two was not a gas cap! They had the car for 5 days and tried to charge us for the diagnostic and gas cap! We bought the car from Freeman Toyota and they stepped in to make things right. Sad thing is helped my mom buy a car from Rockwall Toyota a few months back! Do not buy anything from them and forsure do not take it to them for their slow and incompetent service department. Your expensive extended warranty will be worthless to them. Buy a Toyota just not from Toyota of Rockwall!!! More

I was greeted promptly and my service rep was very I was greeted promptly and my service rep was very professional and friendly. Love that they washed and vacuumed my car. I was greeted promptly and my service rep was very professional and friendly. Love that they washed and vacuumed my car. More

Excellent customer service! Justin was a solid advisor! Very comfortable waiting area. I will be back! Very comfortable waiting area. I will be back! More

The folks here are prompt, efficient, trustworthy and friendly. I can trust them with my vehicle. friendly. I can trust them with my vehicle. More

They didn’t want to do the service on my truck “oil change “ because my truck didn’t reach the mile I told the guy but it does reach the date after that I ask to be wash the truck but they didn’t I ask change “ because my truck didn’t reach the mile I told the guy but it does reach the date after that I ask to be wash the truck but they didn’t I ask what happen they said they can’t remove the antenna really ! They wash to many cars to be known how More

Excellent service and experience! Mick explained everything and was very helpful ! Appreciated the car wash everything and was very helpful ! Appreciated the car wash More

Work was discussed and taken care of efficiently and there was a review of service given upon completion. there was a review of service given upon completion. More

Dealership staff is always very courteous and professional. The waiting area is top notch! Always a pleasant experience! professional. The waiting area is top notch! Always a pleasant experience! More