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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,771 Reviews

3,771 Reviews of Toyota of Rockwall - Service Center

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December 30, 2021

Service was prompt and easy. The service writer was friendly and explained everything to my satisfaction. More

by hyphlyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 31, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that Justin had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

December 30, 2021

I would only recommend this service center because of the Service Advisor - Kevin. He did exactly what he promised he would do - he made sure that my car service did not take all day. More

by maryjanenewton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin in Service Department
Dec 31, 2021 -

Toyota of Rockwall responded

Mary Jane, Thank you! Kevin and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 29, 2021

Great customer service, everything during inspection was very well detailed and explained. They communicated throughout the whole experience with any additional questions they may have had More

by ryan.schwartz9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Dec 31, 2021 -

Toyota of Rockwall responded

Ryan, Thank you so much for your 5-star rating based on your recent experience working with Stephanie, and for taking the time to leave us this wonderful feedback!

December 29, 2021

The service I received from Toyota of Rockwall was excellent from appointment setting to completion. The experience was of the highest level of service. The Best!!! More

by DPAIGE3585
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 31, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 29, 2021

Clean, on time, called ahead to confirm the appointment (including scheduled services) had a nice waiting area, and completed the work within the estimated window and for the price they quoted More

by Bwalker.usa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

December 28, 2021

Excellent service and very informative about service needed. Fair price and waiting time was as expected. Plan to use in future for service. More

by cporta45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin McGuire
Dec 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

December 28, 2021

Outstanding service. Sam the windshield expert was wonderful. Justin, Kevin and Don in the service department were wonderful, great customer service. More

by Celeste Carroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin, Don Maddran, Justin Hogue
Dec 28, 2021 -

Toyota of Rockwall responded

Celeste, It's great to hear that Justin, Kevin, and Don were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

December 25, 2021

Exemplary service. Went out of their way to get us on the road again. We are from out of town, but you’d have thought we were customers for 30 years. More

by Weezey25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 28, 2021 -

Toyota of Rockwall responded

We appreciate your business, Justin and our team looks forward to serving you again soon!

December 25, 2021

Best service and professional , never push customer must be done. Specially wash my truck very well. Thank your More

by Henry Le
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service department
Dec 28, 2021 -

Toyota of Rockwall responded

Henry, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

December 24, 2021

Great service quick and timely. Just need to always make sure there is communication to the customer so there is no confusion More

by Stephen mcgee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Dec 28, 2021 -

Toyota of Rockwall responded

Stephen, you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad Justin was able to help, and we hope to see you again!

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