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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,771 Reviews

3,771 Reviews of Toyota of Rockwall - Service Center

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December 24, 2021

This dealer is always friendly & gets the job done excellently! Only negative is the car wash, not ever a decent wash!!! That’s why I opted for no wash today, pure waste of my time. More

by Jbooker137
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey
Dec 28, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience working with Kasey here at Toyota of Rockwall.

December 24, 2021

The work was completed in a professional and timely manner to my satisfaction. Nothing but good things to say. More

by k.smilie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caesar
Dec 28, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

December 22, 2021

I was greeted immediately after pulling into the service center and was helped in a timely manner. The associate that helped me was informative and engaged in conversation! More

by Mnhurstt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Landrum, Stephanie Sanchez
Dec 22, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Dan and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 21, 2021

Since bringing my truck into the dealership I was helped with everything I needed. The service is second to none! More

by roberthughes021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar
Dec 21, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review, Robert! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

December 21, 2021

Flexible when scheduling the appointment. On time at the appointment. Great communication and super-fast More

by jccain100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Dec 21, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

December 20, 2021

Great service as usual. Always treated with the utmost respect. That is why I always use TOR. Thanks More

by rcspencerjr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Toyota of Rockwall responded

Thank you! Mick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

December 18, 2021

Always so polite and willing to help. They gave a complete service and they were quick about it. More

by exvar9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Cachay
Dec 20, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

December 17, 2021

Employees are nice. However I never saw the person that was suppose to be my service guy until I went to see how much longer my car was going to be. Someone else went to check & I still didn't see my serv More

by safm62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Fechner
Dec 17, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that we didn't meet your expectations this time and apologize for the lack of communication on our part. We hope you will give another opportunity to serve you and demonstrate that we can do better.

December 17, 2021

I was very satisfied with the services that were provided. The service was efficient and quick. More

by fparks11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Dec 18, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Dec 18, 2021 -

fparks11 responded

You are welcome. I hope to continue a good relationship with this dealership.

December 16, 2021

Fast service and excellent customer service. Even when they’re busy, my Camry is always in and out and ready to go! More

by rodneynelizabeth
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Don Maddran
Dec 16, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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